Apartments in Winter Haven

"Not enough employees to handle the resort. No coffee pods in rooms. Leaky showers. No dish towel. If you use up the sm roll of paper towels you have to pay for more!!! Terrible dinner service in Valencia restaurant - served similar to fast food. Hot tub was grossly dirty. Poor labeling of room numbers. Very sm hallways. Best toddler pool ever! Many dead trees. "

"Clean rooms, helpful staff, nice pool, great location "

"Good breakfast, amazing staff, beautiful property"

"Parking was very convenient and always available. We asked for something and it was delivered to us within 35 minutes. This is our second time staying here and we surely will return! "

"Huge clean rooms and balcony. Grounds are kept clean. All the pools we visited were clean, including the extra shipwreck shores water park. With the extra especially if you’ve signed up for their free Westgate rewards program. Download the free app scan your QR code for discounts all around the resort, including tickets to the waterpark. The other pools were all free. Mom had open pool bars when we visited end of March, we did not participate in a timeshare showing. It looks like other visitors enjoyed them. Plenty to do with young children. We took our three year-old and six-year-old boys. Life fest were available at all the pools. Felt safe walking around there. The movie theater was fun. The arcade was awesome. Beautiful resort we did not eat there other than the ice cream and candy shop. There was a full kitchen we had a quiet room in the back. Everyone was friendly and helpful."

"Need more umbrellas in water park area and some music will be good addition. Also the card reader at the entrance gate doesn’t work well or towel dispenser card reader has issues . Overall great water park though and kids love the slides . "

"Always something for kids to do "

"Was great overall "

"Mold in rooms and don’t check the beds the sheets are stained and mattress is stained "