Best Western in Winchester from NZ$132

"An unfortunate experience of poor service in an otherwise pleasant, perfectly located hotel. 1. Reception do not pick up calls and it takes 4-attempts before they answer. 2.The room phone was broken. I advised Reception that I wanted to order Room service and tried calling with my mobile but no one picked up. I had to take my toddler out at 19:30 in search of supper. I specifically stayed in the hotel to have access to room service. 3. The room phone was never replaced / fixed. So check out experience was rather stressful trying to exit the room with a toddler and several bags, that really required a porter to help us with. 4. Charges were applied for breakfast buffet we never had. I had to insist that I purposely prepaid for room only. I have a toddler and had no intent to eat in the restaurant. We only required room service. 5. Parking directions for the overflow require talking to reception several times. This information could easily be published on the website or sent in the confirmation email, including pictures of the obscured entrance."

"Great hotel with lots of amenities, well stocked bar, and great breakfast buffet. The only downside was the room was quite compact, and we stayed 2 nights and didn’t get fresh towels etc during our stay."

"Staff were very attentive. We had breakfast too which was very good, plenty of choice. There was a function on and "

"It is so unfortunate that a hotel with this potential has been somewhat neglected. We have visited previously and the change since then is apparent. Still wonderful staff, still a fantastic location but the rooms are in dire need of attention. Nothing as horrific as mould or dirt, still very well cleaned but the cleaners have an uphill struggle with the aging of the property. We will most likely return, it's still a good hotel but it could be fantastic!! "

"Room was clean but dated. However I was bitten by bedbugs on the first night. Management had the room checked over and reckon that bed bugs were not detected. Checking a room in a couple of hours for bugs that had already had a good feed would not reveal anything. As a health care professional I was far from impressed. The bites were confirmed by my GP when I returned home. Erin in reception was amazing and supportive. Duty manager took some persuading to move me to a different room. Hallways had worn, threadbare carpets that posed a safety risk for trips and falls. Breakfast was acceptable. Dining room staff were lovely. "

"Did not have breakfast "

"Great coffee. Good to have some fresh veg for breakfast."

"Room clean, not very welcoming, bed uncomfortable, didn’t have breakfast "

"Great location "