Premier Inn in Willoughby from NZ$111

"Was so lovely and relaxing, beautiful area, loved our stay thank you "

"lovely stay, Rooms are a very good size. We found the pillows far too firm the first night but they very kindly found us softer ones for the second night and we slept so well. Good selection at breakfast- the best mini pastries I've had! "

"Central heating not working. Low pressure on shower. Dinner very poor quality breakfast even worse with watery scrambled egg only egg available"

"Good staff . Clean rooms "

"When we got to the hotel and checked in at approx. 9pm we were shown to our room only to discover that a tradesman was still working on the tap in the bathroom. He hurriedly tried to clear all his tools and equipment out of the room while the hotel receptionist said "I'll give you another room". He said no, i'm just going and so we got put in that room. We went in the bathroom and there was caulking on the floor and the smell made me and my daughter sneeze. The side bath panel had extensive water damage and when I had a shower, water leaked from the shower screen down the side of the bath and onto the floor, creating a very large pool of water. The cold tap in the sink, it didn't matter which way we turned the tap, it didn't fully switch off. The bunk bed in our room, had a couple of slats missing from the top bunk and one of our daughters said she could feel the springs that were in the mattress on the top bunk, so both my daughters slept in the bottom bunk together. There was no hairdryer in the room, there were only 3 mugs in the room for 4 people."

"No Hot water on the first evening was told by the male receptionist that they would 'do something for me' but nothing appeared and then told they will get it fixed, Rang that evening as still no hot water and was told to let it run for 5 minutes but still nothing. final morning lovely hot water, no apology until I told the receptionist how frustrating it was. Room I stayed in had multiple issues including the mess on the ceiling, a broken slat in the radiator cover and a broken cover for the plughole in the shower that is quite a trip hazard"

"Clean, comfortable, good gym facilities "

"Rooms are a good size, but do look a bit tired, especially the bathrooms. but everything is clean and tidy and the staff are really good."

"Excellent hotel no complaints whatsoever "