Classic House, Multiple Beds, City View | Front of property
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Reviews of Regent Residential Villa

3.5 out of 5
Regent Residential Villa
13 Manse St, Whangarei, Northland

Reviews

7.6

Good

Rating 10 - Excellent. 14 out of 33 reviews" "
Rating 8 - Good. 9 out of 33 reviews" "
Rating 6 - Okay. 3 out of 33 reviews" "
Rating 4 - Poor. 3 out of 33 reviews" "
Rating 2 - Terrible. 4 out of 33 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Paolo

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Safe and friendly service
Stayed 1 night in Feb 2024

8/10 Good

Marisa

Business traveller
Liked: Amenities, property conditions & facilities
Money well spent.
Stayed 1 night in Nov 2023

2/10 Terrible

Rodney

Business traveller
Disliked: Cleanliness, property conditions & facilities
I booked to stay last night through the internet and paid for it only to be told they were full and couldn’t accept me. This was at eight in the evening and made it very difficult for me. I am awaiting a refund promised to me. I definitely wouldn’t recomendo this property
Stayed 1 night in Aug 2023

10/10 Excellent

Anthony

Stayed 1 night in Aug 2023

10/10 Excellent

Brian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Jackson Chen on 9 May 2023
Thank you stay with us, we will do our best to serve our guests. Good trip.

4/10 Poor

vishal

Business traveller
Disliked: Property conditions & facilities
The location is ok but the bed was very uncomfortable . Blinds in the room did not keep the early morning light out . Common toilet .
Stayed 1 night in Oct 2022
Response from Jackson on 6 Jan 2023
Very few guests complain about our beds and uncomfortable sleeping, because our mattress are new and of good quality, We want to know what your reason was? We always keep our toilet neat and clean. We plan to add a cloth curtain to our blinds. thanks.

4/10 Poor

Walter, Wellington

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very bad. Picture of outside of house is misleading. Room was very small for four people (hardly any room for our bags). Property was in very bad/old condition. Furniture, including beds, was of cheap and poor quality. Shared bathrooms were in very poor condition. No one in our family even wanted to shower there. Don't think other guests showered there either. Door knobs were old and difficult to open...I could go on...owner needs to invest in some renos big time.
Stayed 1 night in Oct 2022
Response from Jackson on 6 Jan 2023
We have always been committed to maintaining our BNB good conditions and environment for our guests, we have just updated our bathroom and floor 2 years ago. We always keep our bedding and sheet neat and clean. We do not agree with your comment, because your description is not consistent with the facts.We admit that there are some shortcomings, but we will try our best to improve them and better serve the guests.

2/10 Terrible

Bruce

Stayed 1 night in Jun 2022

8/10 Good

Honkee

Liked: Cleanliness, amenities, property conditions & facilities
Good option for short stay traveller to visit Northland area.
Stayed 2 nights in Mar 2022

10/10 Excellent

Kelly

Liked: Cleanliness, room comfort
As always everything was Great. We will always stay here if we can when we need to be in Whangarei. It was great to have a T.V in the room also.
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2021
Response from Jackson chen on 8 Aug 2021
Thank you for your support, We were happy to serve you, see you, good trip.

8/10 Good

Junghun

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2021
Response from Jackson chen on 8 Aug 2021
Thank you for your support, We were happy to serve you. see you. Good trip.

10/10 Excellent

Jan, Levin, NZ

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room in which we stayed housed comfortable beds for myself and my four grandchildren. The amenities available for our use were exemplary. We slept well, enjoyed a leisurely breakfast, and left for the next leg of our journey with our clothes washed and dried. The owners of this house were very kind and polite to us.
Stayed 1 night in Sep 2020
Response from Jackson chen on 6 Oct 2020
Thank you stay with us, hope host you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Just lovely!!
My fiance and I have stayed here multiple times. Very comfortable and convenient. Run by very nice people that are very good at maintaining a clean property.
Stayed 1 night in Jul 2020

2/10 Terrible

Vivian, Auckland

Travelled with family
Disliked: Cleanliness
I must say it’s much easier to write a good feedback to a host, and this is the first time I have to write a bad one.... But where do I start? Ok ,we booked our Queens Birthday Weekend stay for 3 families reunion about 10 days ago and received their confirmation letter and a welcome text. And when 12 people turned up in front of the door on the day- they have the house booked to other groups! We asked the host to help us find a alternative option to accommodate 12 people- we certainly got a lot of ‘ Sorry’, but they did not really want to help. We had to drive around the town and in the end found a motel to stay, but had to stay 2 separate rooms- Kids were disappointed with no play as promised....
Stayed 1 night in May 2020
Response from Jackson Chen on 21 Jun 2020
Sorry, System may be had a problem, your booking date was double booked by other customer from booking com. so we had to ask you cancel your booking in a hurry. Because only one staff worked in that day holiday, so he was not capable of dealing with this case of double booking. Sorry for your inconvenience, we will give our staff better training and do our best to serve our guest, thanks.

8/10 Good

Pamela

Business traveller
Liked: Cleanliness, room comfort
Business trip
Overall nice last minute place to stay for work
Stayed 1 night in Jun 2020
Response from Jackson Chen on 21 Jun 2020
Thanks

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my team stayed here, could speak highly enough for the place. Booking it again
Stayed 1 night in Jun 2020
Response from Jackson Chen on 21 Jun 2020
Hope to host you again. thanks

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to downtown & restaurants (15-20 minute walk). Large communal kitchen with plenty of pots/pans/utensils/dishes. Pleasant common living room. Washer and dryer for us to use. Host and staff were very responsive. I suspect I had not read the description carefully enough; I didn't realize it was a shared bathroom space; we usually prefer to book private bathroom. Also the beds were a bit soft by my standards, may be fine for others.
Stayed 3 nights in Feb 2020

8/10 Good

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, just as advertised. Quiet and handy to ahops
Stayed 1 night in Jan 2020
Response from Jackson Chen on 1 Feb 2020
Thank you stay with us, good trip.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a beautiful 100 year old villa, lovely olace to stay. Facilities were excellant amd would stay here again. 😃
Stayed 1 night in Dec 2019
Response from Jackson chen on 16 Dec 2019
Thanks, hope host you again, good trip.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank You to Celina and Jackson for making us feel so welcome and so helpful.and just love how convenient the supermarket and eateries where just walking distance, I have nothing bad to say about my stay here but highly recommend to others and will love to stay there again, can't wait to go back again,Thank yous so much 100 per cent worth your money...
Stayed 2 nights in Dec 2019
Response from Jackson on 10 Dec 2019
thank you stay happy with us, You are so kind, friendly and polite, hope host you again.

10/10 Excellent

Ehsanul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and polite persons.
Stayed 1 night in Oct 2019
Response from Jackson on 1 Nov 2019
you are friendly, nice persons, tidy and polite. hope host you again. thanks.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely overnight stay, the villa had a very homely feel to it, our room was perfect, our beds very comfortable, the shared facilities was no problem, very clean, two supermarkets next door and across the road, credit to the owners of the villa....we will recommend this place to friends and family ..Regards carol,Sarah and Anne 😄
Stayed 1 night in Jul 2019
Response from Jackson on 1 Aug 2019
Thank you stay with us, you are so nice ,polite and tidy ladies. Hope host you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and tidy . Great lounge and kitchen. Shower and bathroom need updating
Stayed 1 night in Jul 2019
Response from Jackson Chen on 18 Jul 2019
Thank you staying with us, we will do some maintenance and facility updating, and do our best to serve our guests.

2/10 Terrible

Verified traveller

Stayed 1 night in May 2019
Response from Jackson on 9 Jul 2019
Thank you stay with us, good trip. happy life.

4/10 Poor

MONIQUE

Liked: Cleanliness
Tout c'est bien terminé
Quand nous sommes arrivés après un grand moment d'attente que notre hôte nous reçoive on découvre que notre logement est déjà occupé. Nous avons du rester ferme pour que le problème soit résolu. Notre hôte nous a envoyé chez un autre logeur sympathique, la chambre était modeste mais confortable.
Stayed 2 nights in Feb 2024
Response from Jackson on 1 Mar 2024
Sorry for your inconvenience . Due to double booking, maybe the system problem. We try our best to arrange you stay at our another BNB. We are happy that you could like to stay there. Have a good trip.

6/10 Okay

Hartmut

Disliked: Room comfort
Die Darstellung im Web stellt die Realität nicht dar, ausserdem wäre es gut wenn ausdrücklich daraufhingewiesen würde, daß es nur Gemeinschaftsbäder gibt.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 1 night in Dec 2019
Response from Jackson on 29 Dec 2019
thanks

8/10 Good

Ben, Radebeul

Liked: Cleanliness, amenities
Die Unterkunft ist an und für sich gut. In unmittelbarer Nähe befinden sich Supermärkte, Tankstellen und Gaststätten. Was schlecht war: die Kommunikation. Obwohl ich angegeben habe, wann ich vor Ort sein werde war niemand da. Der Schlüssel wurde in einer Lockbox hinterlegt, allerdings hatte ich dafür keinen Code erhalten. Deshalb musste ich telefonisch nachfragen und die Kommunikation war nicht einfach. Bis auf den umständlichen Check-In insgesamt eine gute Übernachtung.
Stayed 1 night in Dec 2019
Response from Jackson Chen on 16 Dec 2019
We will improve our check in and out system and customer service, make our guest easy and happy stay with us. thanks.

10/10 Excellent

Guillaume

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Jackson Chen on 19 Sept 2019
Thanks you staying with us, and hope to host you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nettes Haus, freundliches Personal
Sehr netter Empfang uns wurde alles gezeigt und erklärt. Die Bahnschienen in der Nähe hatten mich zuerst abgeschreckt aber es fährt nur 1 bis 2 Mal am Tag ein Zug, was uns dann überhaupt nicht gestört hat. Die Wohnung in der wir das Zimmer hatten war sehr sauber, die Küche ist sehr gut ausgestattet. Es gibt für alle 2 Toiletten und zwei Extraräume mit Duschmöglichkeit. Wir würden wieder dort Übernachten. Nebenan und gegenüber sind Supermärkte, was will man mehr. Wir hatten allerdings das Glück allein in der Wohnung zu sein, die anderen Zimmer waren nicht belegt.
Stayed 1 night in Jul 2019
Response from Jackson on 12 Jul 2019
Thank you stay with us, nice, polite and tidy family, good trip.