Hotels with Pool & Resorts in Western Massachusetts from NZ$151

"No air in the room. The HVAC was not working"

"great stay. "

"Not as pictured. Had to ask for another room. Stains on the tiny, vinyl like, sofa and really uncomfortably decorated. Bed was clean enough to sleep in and seemed on the newer side. Seems like they are slowly renovating and maybe we got an old room? Bathroom was really old and overall, the room was sparse and worn down. Breakfast was inedible, coffee was sub par. Will not stay there again"

"Nice staff comfy bed nice views"

"Parking was limited and felt unsafe down an alley in a dark lot, lots of signs saying park at your own risk and hotel is not responsible for theft or damages so that wasn’t comforting. Rooms were dirty and damaged. We were there for a cheer competition and other teams were up till 1am screaming, yelling and slamming doors, how the hotel has no camera to view the halls of each floor was odd, staff that checked us in was emotionless and unwelcoming. "

"Great dinner, nice room. Only complaint is that none of the 3 elevators would come to the 6 floor in the morning. It was a long walk with our baggage."

"What a beautiful, unique building. Full of antiques and feels like going back in time. The ride up to my fourth floor room in the 19th century cage elevator was a wonderful touch. Can’t wait to go back again. "

"The staff at check in was the least professional I have ever encountered. "

"Staff was nice. The foid was only so so, but it is usually that way with this type of hotel "