West End Hotels, Portland

"Location is walkable to shops and restaurants. From the valet to the front desk the experience was great! "

"Very nice historic building, with all the usual hotel amenities, a better than average complimentary continental breakfast, and caring staff. As an older couple we found the 2 flights of stairs to our room challenging. The room was also extremely cold when we arrived and the electric heater unit took a long time to warm things up. There were no blankets and the coverlet was thin. Great Thai restaurant a block away."

"Very clean and great staff!"

"We booked the Regency Hotel for a girls weekend, and it was awesome! The location is perfect! We booked two rooms, and both were spotless. The staff was friendly and accommodating. My niece had a spa treatment that she said was heavenly. We spent time at the Armory Lounge, and the bartender was as friendly as everyone else. We would definitely stay at the Regency again!"

"The staff was very helpful. Breakfast was included. Full service, not continental. Really good food. Parking was validated. No surprises on put bill. Definitely recommended."

"Staff was very friendly"

"We arrived at the hotel around 8pm. Check in was anytime after 3. We booked two rooms and they were not ready. After we couldn't self check in because our rooms weren't ready we had to wait about 10 minutes for an attendent to come to the counter. He told us that there weren't any king rooms available only double queen rooms. At this point we were tired and just wanted to get a room. I said that was fine but he called his manager who after another 10 minutes was able to help him figure out the problem. When it was time to pay the reservation did not account for our dogs which I also included on my reservation. The manager had to again be called. We were told to just pay and that the manager was coming in from home and would be in shortly to speak with us. We were told to go settle in our rooms and they would call us when the manager got there. We never received a call or had a manager speak with us. I also never received a receipt that I asked for multiple times. The whole check in process must have taken atleast 30 minutes and was just one issue after another. The hotel itself was clean, had plenty of parking, but they really need to iron out their staffing and check in process. After traveling all day this is the last thing guests want to deal with. Disppointing."

"Clean room , nice pool area and quiet ,will say that the beds are kinda uncomfortable but if you’re there for a night it’s not too bad ! I’d come back again. "

"decent stay for a short time Period."