The breakfast was great could have done with a sight map in the room welcome book
The staff were really heloful and the room was warm and comfortable
Room was warm, clean and comfy. Staff happy and polite. Will definitely stay again
They were extraordinarily helpful and accommodating as my travel plans shifted.
Lovely friendly staff, warm, comfortable and tidy - and everything we needed. Would stay again.
Cracked and dirty in bathroom area. Bed looked unsafe. Coackroaches in room
Unlike most motels the Grosvenor did provide shampoo. Reception was messy i.e. cluttered with unnecessary paraphernalia - it just didn't look professional.
I LIKED JUST ABOUT EVERYTHING. NICE CLEAN WELL KEPT ROOM WITH AIR/HEAT (HEAT PUMP) - GREAT SERVICE>> FRESH TOWEL EVERY DAY etc...HAD A STUDIO ROOM WHICH WAS QUITE SPACIOUS. MANAGERS DID NOT SPEAK ENGLISH WELL, BUT WE COMMUNICATED OK. PARKING WAS A BIT TIGHT IN BACK NON-SMOKING ROOMS, BUT AWAY FROM ...
greatings from all staff very friendly staff are amazing building and rooms alittle wear and tear but probably due to renovation that are underway as always with the novotel a great place to stay