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Reviews of Wairoa Motel

3 out of 5
Wairoa Motel
Corner of Clyde Rd & Campbell St, Wairoa

Reviews

7.2

Good

Rating 10 - Excellent. 7 out of 40 reviews" "
Rating 8 - Good. 18 out of 40 reviews" "
Rating 6 - Okay. 7 out of 40 reviews" "
Rating 4 - Poor. 8 out of 40 reviews" "
Rating 2 - Terrible. 0 out of 40 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

4/10 Poor

Priya

Liked: Cleanliness
Disliked: Staff & service
It was ok.
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Vlad on 5 Sept 2019
Thanks a lot!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly helpful, kind and wonderful. Staying at this motel made my week and i had never been so happy to sleep in a bed before in my life. The property is beautiful, the rooms are cozy and comfortable and clean and i cannot stress enough just how amazing the staff are. I absolutely will recommend this place for anyone wanting to stay in Wairoa.
Stayed 1 night in May 2019

10/10 Excellent

STEVE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The room wasn't as clean as it should have been toilet bowl hadn't been cleaned and couldn't sleep in the bed. Cleaner was not nice so customer service was a huge let down
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
No room key so was given master key to use overnight. Lights not working. Smoke alarm hanging from ceiling with no battery. Tatty bed linen. Out of date sky guide and no instructions for tv. Oven not clean. Air conditioner plug imbedded in hole in wall behind bed so not able to use. Room unbearably hot.
Stayed 1 night in Feb 2019

4/10 Poor

Malcyjdaddio, Cumbria, England

Liked: Cleanliness
Disliked: Property conditions & facilities
A comedy of errors didnt get our stay off to a good start. The motel is quite worn and the room could do with a good coat of paint and the ripped dining chair could do with a replacement plastic cover. On the plus side, the room and bedding was clean and quite spacious and it was a quiet location at night. Would we go back again ................. No, we would look for somewhere else.
Stayed 1 night in Nov 2018

8/10 Good

Paul, Palmerston North

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy location to where I was heading for an overnight stay
Stayed 1 night in Oct 2018

6/10 Okay

teena

weekend stay
nothing really to say about this place not enough utensil in our room only 1 cup for 2 adults but needed a room for 2 nights and nothing else was available
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Somewhere to sleep was all that was required and that is what we got.
Stayed 1 night in Jun 2018

6/10 Okay

Chris

Liked: Cleanliness, staff & service
Fairly basic but OK

8/10 Good

Lindsay, Wellington, NZ

Liked: Cleanliness, staff & service, room comfort
Nice motel in small town
They had accidentally double booked us, but promptly found us a room in a nearby motel for the first night. The next two nights were back in the Wairoa Motel.
Stayed 2 nights in Feb 2018

8/10 Good

Nicole

Liked: Cleanliness, staff & service, room comfort
Very good! It was tidy, it says there is airport transfers available, however, that wasn’t the case. Other than that the owner was friendly
Stayed 2 nights in Jan 2018
Response from Reuben on 6 Feb 2018
Hi Nicole. Thank you for your kind review! Airport transfers are available but this is from our local aerodrome. We get many private pilots flying into Wairoa who require transport once here. However the closest terminal for national flights is over an hour away and this service is not available for such a distance. We hope this hasnt caused any confusion, and will look to clarify the wording for this policy. Thanks again, and glad to hear you enjoyed your stay!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Hawke’s Bay Visit
Owner incredibly friendly and helpful.
Stayed 1 night in Jan 2018
Response from Reuben on 6 Feb 2018
Thank you for your review! We understand that customer service is so important to providing our guests with a pleasant experience. It's nice to hear that you found our staff "incredibly friendly and helpful" and I will be sure to pass these comments on! Thank you again, and we hope to see you again at Wairoa Motel someday!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017
Response from Reuben on 14 Jan 2018
Thanks for your review!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to overnight on our East Cape tour
Nice place to stay. Comfortable bed , very clean. Our host was very friendly and helpful. Quiet residential area but a short drive to town.
Stayed 1 night in Oct 2017
Hi Linda. Thank you for taking the time to write a review. Happy to hear you enjoyed your stay with us, and hope the rest of your trip was just as enjoyable! Safe journey!

8/10 Good

Gill, Amberley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motel was perfectly ok for our one night stay.The weather was extremely wet so we only stayed indoors.
Stayed 1 night in Sep 2017
Response from Reuben on 17 Sept 2017
Thank you for your review Gill, much appreciated!

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Jul 2017
Tanks for your review!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
doneandgone
Friendly & helpful staff, rapid WiFi, ultra thick bath towels, oven with stovetop, motel is rather dated but very clean, mattress a bit sunken, no hangers in closet, small flat-screen TV high up on shelf, white compact fluorescent bulbs, no "auto" mode on heater-a/c unit, large trampoline for kids in courtyard.

8/10 Good

Pauline, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adequate for what we needed
The place was adequate for what we needed. Tidy and pleasant

6/10 Okay

R J

Liked: Cleanliness, room comfort
A decent night's sleep
A good basic motel, if a little dated. Comfortable bed. Wairoa is not a great town although it is in a beautiful setting. Don't count in finding anywhere decent to eat out. The hotel has a pleasant little swimming pool.

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wairoa getaway
The room was good. Very clean. The internet was sketchy. Quiet place close to everything. Asked about a nice place to eat and recommended the Vista restaurant. He was quite right.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Bare sparse and antiquated
I would advise any traveller thinking about staying there to reconsider there wasn't even any hot water for shower a thourgy depressing experience and a waste of money

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet place
nice owners, quiet place rooms clean, bikes for hire available nice quiet town

4/10 Poor

Kev

Liked: Cleanliness
Booked because the motel advertising said they had air conditioning,all they had was a heat pump look alike fan on wall with no air conditioning or proper heat pump connection with outside unit,We didn't realise until we got back to unit to find it still hot and stuffy even after having turned on the so called air con cool feature 8 hours previously. It was only recycling air in the unit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manager was absolutely awesome,friendly and helpful this place is quiet and very serene definitely staying here again

8/10 Good

cheri, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute little motel
Property is a little older but is very well mantained. Loved that it had a kitchenette and all basics. We stayed in and cooked dinner since we arrived late. Minor issues (toilet was loud, no waste basket in bedroom or bathroom, only kitchenette) but the didn't compare to all the positives. Staff was very friendly, they even gave us a small carafe of milk upon arrival which I thought was sweet! And they had everything you needed to make a cup of coffee or tea in your room. Close to the river and short drive to the beach.

8/10 Good

Noel, Napier NZ

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel satisfactory for 2 night stopover
Were there for two nights only for wedding anniversary and found motel comfortable for our needs

8/10 Good

David, Lower Hutt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Three Oaks a nice place to stay
I wasn't sure what to expect because we had read mixed reviews on hotels.com. We were pleasantly surprised. Our room was 4 star. Clean, tidy, well sorted. Not ultramodern, but the owner clearly cares for his\her facility. An enjoyable stay.

6/10 Okay

azza, sydney au

Disliked: Property conditions & facilities
Adequate older style
Quiet spot like an old country town no restaurants only takeaways ...basic .

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Asked to charge my credit card, as my employees were staying but they insist on cash payment :( not professional at all.

10/10 Excellent

oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
far enough away from town to be quiet
no problems had everything we needed. ideal location

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet motel away from traffic
Very pleasant location and room was very comfortable and clean. Good cooking facilities

4/10 Poor

Fish, napier

Disliked: Property conditions & facilities, room comfort
Just really not nice
The unit was very out dated and old. It had a smell and the appliances were disgusting

10/10 Excellent

Bernd, Sweden

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Great deal; Service: Outstanding; Cleanliness: Beautiful; Very friendly manager/owner!

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Peter, New Zealand - Southland

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Facilities: Old; Value: Reasonable; Service: Go the extra mile; Cleanliness: Immaculate; Spotlessly clean with welcomong owners