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"All the staff, especially the concierge John, were extremely friendly and helpful. John arranged activities, scooters and coordinated our difficult connecting transportation requirements. The spa was amazing and our room was by far the most beautiful, modern and well appointed of any we've experienced. A spectacular view, extremely comfortable bedding and uncommon conveniences like an in room Nesspresso, auto dimming cove, recessed and under cabinet lighting made it feel very homey....

"Nice hotel. We stayed there for 2 nights. Breakfast was go and service was excellent especially Thanh. Highly recommended and we will definitely be back. "

"Tried some couple of services including spa and room services. Both receptionist doesn’t allow me to use credit cards only cash or local payment method (QR pay). On Aug 2024 neighbor area is like construction side, only few restaurant in nearby area, to be honest if you are foreign tourist prepare some cash or find another place for your own good! Cheers"

"Noisy"

"Excellent. Service was excellent.this view face to the ocean.,fresh air...beatifull place "

"Nice hotel, nice room, but in the middle of nowhere and no one speaking english (even if it was written so) I took this room to take the ferry to Co To Island, but after many struggles, I finally understood that this was the old port and now the ferry is 5km further"

"We had a great time on board! We booked the 3 days cruises, which we highly recommend to everybody. The team was fabulous! We would like a special thank you to Mia, who always provided us with excellent service regarding food and drink during our trip. Also a big thank you to Anna for all the transfer services from Ninh Binh and to Hanoi, vey much appreciated! "

"We had an amazing time on Rita Cruise, everything was well organised and Helen took care of us all time, she's been very helpfully and careering. If you can stay for 2 nights! The food was excellent and the drinks well priced and good!"

"The boat is very nice and the staff is amazing We had a beautiful suite tga"

"Great customer service. Excellent breakfast buffet. Room are clean and comfortable. "

"The ship is definitely older but functional. Friendly staff and helpful. Bring water as they charge for it through the cruise (all beverages are for sale). They need to improve their timetable as all boats are trying to do the same activities at the same time leading to the sites being extremely crowded (the second morning the sites were empty!). Overall worth it but if I was to go again, I would do a longer cruise or a day cruise."

"Good choice of boat. Good food, fun activities, pleasant service. They coped very well with requests for gluten-free food and no seafood. My original departure was cancelled due to tropical storm but they contacted me, arranged a new date that suited me and helped me sort my transport to and from Halong (from Hanoi and to Ninh Binh)"

"Super"

"Staff was good. Plenty of food for breakfast. "