Valmonte Hotels, Los Angeles

"Everything was great! Shuttle was prompt, staff was all friendy and the room was fine."

"I had a gold necklace and ring taken from my room. I had requested a late check out, and upon returning to my room, at the time of check out the hotel agreed to, my room had already been cleaned and my jewelry that was left on the bedside table. The manger at the desk wasn’t super helpful or that concerned, and I had to press to write a statement that it was stolen, and request to speak to head of the security. The head of security was much more helpful and wanted to go to the room and look around to make sure it wasn’t there. It wasn’t. And then I was told to wait in the lobby to talk with the head of security and manager. Who after I waited almost 40 minutes conveniently disappeared and I was never contacted by the hotel after. I wanted to file a police report, but after inquiring and speaking to a lawyer… the chance of me recovering my items would be next to impossible as how could it proven by the next day that it was taken by staff. My retreat night turned into my deepest regret of my time in LA. These items are custom made and impossible to replace. As well the rooms are incredibly loud, the door doesnt touch the ground so you hear everything from the hallway. So sad as I used to love staying here in years past. "

"Airport shuttle was convenient but took a long time to come to the pick up point. Other hotels’ shuttles came by a few times (even another Hilton Hotel shuttle who refused to pick us) before our hotel shuttle appear."

"Great place! Conveniently located for us "

"I've stayed there before. Previously, the quality of the cleaning, security, and customer service was quite acceptable for the price. Now, unlike other times, the price is higher for lodging and parking, and the security guard is no longer frequently seen in the parking lot or the rest of the property. They also no longer provide daily room cleaning (only upon request, and it's not always available), and not all the staff are friendly. Additionally, the maintenance of the facilities is noticeably less than before."

"Great"

"Good stuff "

"Everything went well"

"Great place to stay"