Upper Matecumbe Key Apart Hotels

"The only thing I noticed was the lack of hot water to take a shower. I don’t know if I was just catching it at a time when everyone else was taking a shower or they just have trouble with hot water. I didn’t really even bring this up with management. I just took a quick cold shower, but that would be a concern of mine."

"It took a hour to check me in while other guest check in before me. The staff lady didn’t tell me What was going on while she check other guest that where after me. Se didn’t seem happy we were checking in with an attitude. I would not stay there again because of the front office staff. "

"Staff were friendly and helpful. My family enjoyed the pools and Lagoon. We also enjoyed the marina and the restaurants on the resort."

"The room was spacious and had a feather bed that was almost too soft. A/C was good, and we really liked having a ceiling fan too. Shower was huge! But not a shelf or place to put a bar of soap or hang a washcloth. The laminate floors were very dirty, which we didn't notice until after taking showers and then getting into bed, had to get soap & water and wash them bedside, after that we just kept sandals on while in the room. The pool at Dockside (off site building) was wonderful and the pool at the main building was zero depth entry and oceanside and provided gorgeous sunset views! The on site restaurant was good and we had appetizers; drinks and breakfast there. Sadly we didn't use the offered kayaks; bikes; and paddle boards as we didn't have enough time! Still excellent to have them available to use. Highly recommend."

"N/A"

"Awesome "

"Everything was lovely! Staff checked in daily via text which i think is a nice touch, the beach and pool areas were readily available with chairs and towels and our villa was so cute with everything you could need in a little kitchen and bathroom. Breakfast was from 6a-10a and it was what you'd expect plus a made to order omelette station. During the day they had someone there making a few select cocktails. The lobby also had most things you could probably need for purchase if you forgot something at home. Me and my husband went for our mini honeymoon and a nice little get away to the keys at chesapeake was also we could ask for."

"I go every two or three months an have appreciate the deterioration of the rooms, the poor cleaning and the shorting of staff member over the last year. Unfortunately on fridays and saturdays the personal that receive you that represent the face of the place have no experience, and the With a poor appearance and unkempt personal look. I always complaing to the girl that pick up the keys on Sunday she is the best receptionist they have and one of the oldest employees. Is about time that with the increase of the prices to customers owners underestand the need of capicitaded staff, maintenance needed and more personal to be able to properly clean the rooms. "

"Love everything "