Key Largo Holidays from NZ$11,866

Hotel could use some updates. Stayed at a Kimpton in Tokyo and the service and quality was outstanding. Definitely not the same experience in Miami

The rooms are nice and large, amenities such as toiletries and free water bottle were great, and the easy access to the beach was perfect - you get chairs and an umbrella as part of your stay. Dining was also amazing - between the Nobu restaurant, the Inez Cafe, and tasty breakfast, you're covered! We did have issues, however, related to housekeeping - they were really kind and helpful, however, I don't know if it was due to miscommunication or mismanagement, but they skipped cleaning our room one day, and on another, took items but didn't replace with new ones, so had to call for towels, etc. On top of this, I had asked for items to be removed from the fridge days before our stay - received confirmation that it would be done. Got to the room - the items were not removed. I texted using their text system to ask if someone could remove the items, and received confirmation - twice over the time of our stay- but it never happened. This was frustrating. I could tell we weren't the only ones experiencing similar issues. Also, it took a couple tries of showering to understand the reason why water was pouring out onto the floor - the shower/glass door was missing a rubber cover at the bottom, so had to report that. Outside of these areas, the stay was really nice/relaxing.

Best hotel in brickell!

The room was beautiful the people were friendly. It was very relaxing