Hotels with Pool & Resorts in Universal City from NZ$195

"The pillows and blankets had stains still and hair from the previous people or staff and the windows were dirty."

"The lobby and front of the hotel is beautiful however the rooms are not. They are dated, dark and grungy looking. He toilet is my bathroom kept running for hours, the bathroom door wouldn’t close and we had to get an engineer in to fix the air conditioning more than once. Given what they charge and the location, the rooms need a lot of work and I believe the hotel should invest into this. We couldn’t use the amenities as everything was closed due to the Oscar’s. This should have been communicated when booking the hotel, not 2 days prior to checking in. Overall disappointing experience. "

"My daughter and I stayed at the W so we could attend Beetlejuice. The hotel is beautiful."

"Room "

"All staff treated us like royalty and I was very please and satisfied with our 2 day stay. "

"Front desk was very friendly and accommodating. Parking was convenient, safe, and easy. Rooms were very spacious, comfortable, and clean. Felt very safe traveling with my small children."

"The property was beautiful and staff were delightful. But be aware, the charge you pay through Expedia will not be your total charge when you check out. I was shocked that at check in they charge $300 “deposit” and then charge “$50” a night for you to park your car plus another $5 for “parking tax” along with a ton of extra “fees” and “taxes” for nonsense things like “CA tourism tax, Room occupancy tax, HWMO CA tax, etc.” there are too many to list but they basically do their best to not return the extra $300 that they charge in the beginning. Also, when I checked in, I was told I was an Expedia VIP and they would usually give me an upgrade but since they were “sold out” they gave me a bottle of wine… they didn’t even ask if I drank. I was there with my minor daughter and not with any other adult so they should have been more accommodating to their “upgrade.” I’m a frequent traveler and I’m aware of these deposits that get charged at check in and then get deposited back at check out. This experience just seemed somewhat odd. "

"The front desk guy was very nice! Excellent customer service. The rooms were a bit dirty, they did have breakfast snacks which was nice. Overall was pretty good. "

"Staff was friendly View was good Rooms were clean"