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"Very pleasant rooms, relaxing spa with a view of the lake, nice view of Mt. Fuji from the top floor, and an amazing kaiseki dinner and morning breakfast."

"Breakfast was excellent. 2 locations for breakfast. One area had Japanese food. The other western food. Lots of seating space and attentive staff. Rooms are clean. Hotel has great amenities. Free shuttle to/from Kawaguchiko Sta. Lockers to store luggage. Free cold/hot water, ice, coffee/tea available in dining areas. 4 laundry/dryers. Vending machines. Microwave in dining area. 5-min walk to views of Mt. Fuji. 10-min walk to grocery stores. "

"Wonderful view and friendly staff, free admission ticket to the park nearby."

"Unfortunately, most of the amenities offered in room were not available. The room had a great view of Mt. Fuji but the booking was for 3 people and we had one small bed. The only amenities was the public onsen- which we did not need. We checked out within an hour of check in to another hotel. "

"The spa was nice "

"The staff were beautiful. So helpful and attentive. The room was wonderful. Love the tatami mats."

"The room was nice. The hotel has a great view as described and is so relaxing. The staff was so friendly and helpful. The only thing is it is in a bit of a food desert. The town is overcrowded and the hotel itself has very little food especially if the restaurant is booked. Highly recommend bringing food with you here. "

"Great location, great facilities. Staff were awesome, Goton was extremely welcoming easy to talk to, a really nice guy. Would come back. "

"Very great location"