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Hotel Tulum City

2.5 star property
This peaceful retreat near Tulum's ancient Mayan Ruins offers a perfect balance of relaxation and exploration, with a sunny terrace for unwinding after adventures.

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Hotel Tulum City sits in the heart of Tulum, where travelers can connect with in-room WiFi and park for free. The sun-kissed terrace provides a tranquil spot to relax when not exploring the nearby Mayan Ruins. Luggage storage makes arrival and departure hassle-free.

Reviews

2.0 out of 10

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning

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About this property

Hotel Tulum City

  • Hotel near Tulum Mayan Ruins
  • Hotel Tulum City provides a terrace and more. Stay connected with free in-room WiFi.
  • Additional perks include:
    • Free self-parking
    • A round-trip airport shuttle (surcharge), luggage storage and tour/ticket information
  • Room features
  • All guest rooms at Hotel Tulum City have comforts, such as air conditioning, as well as
  • Other amenities include:
    • Bathrooms with showers and shampoo
    • Coffee/tea makers, limited housekeeping and desks

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 30

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 4 per cent for credit card payments
The front desk is open daily from 9:00 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

This property does not allow children
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash Breakage deposit: USD 30 per stay

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 140 per vehicle (one-way)
  • Late check-out fee: USD 30 (subject to availability)
  • Credit card charges are subject to a surcharge of 4 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash

We should mention

This property does not have any lifts
There is limited hot water on site
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel Tulum City pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Tulum City?

Self-parking is free at this property.

What time is check-in at Hotel Tulum City?

Check-in start time: 3:00 PM; check-in end time: 9:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Tulum City?

Checkout is at 11:00 AM. Late checkout is available for USD 30 (subject to availability).

Does Hotel Tulum City provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 140 per vehicle applies.

Where is Hotel Tulum City located?

Located in Tulum City Center, this hotel is 0.2 mi (0.3 km) from Dos Aguas Park and 2.3 mi (3.6 km) from Tulum Mayan Ruins. Hospital de Tulum and Hunab Lifestyle Center are also within 2 miles (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

2.0

2.0

Cleanliness

2.0

Amenities

10

Staff & service

2.0

Property conditions & facilities
Rating 10 - Excellent. 0 out of 1 reviews
Rating 8 - Good. 0 out of 1 reviews
Rating 6 - Okay. 0 out of 1 reviews
Rating 4 - Poor. 0 out of 1 reviews
Rating 2 - Terrible. 1 out of 1 reviews

Reviews

Verified

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2021