2/10 Terrible
Kevin
2 Aug 2016
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not as advertised!
We booked this hotel because it was advertised as " Adults Only". Around midnight the kids above us were making so much noise I had to knock on their door. No manager was on duty so I couldn't call anyone. The next day they did change our room but we could still hear the baby crying for our entire stay. The staff onsite apologized but apparently the 2 families staying there ( 4 kids total) are friends of the owners and this has happened numerous times before with other guests complaining. In the afternoon they took over the pool so we went to a nearby hotel to enjoy their pool. Trust me I love kids but I left them at home for this getaway with my wife and I passed on cheaper hotels that said kid friendly. In addition, they advertise Air Conditioned but what they don't tell you is that AC only runs from 8pm to 8am so if you decide to hang out in the room during the day or to take a nap, the heat is unbearable. Lastly, for a new boutique hotel, the mattresses are very hard. Since about a third of the hotel is unfinished, it may be that all of these problems are because they are trying to cut costs so they can finish. The staff on site did comp us a meal and apologized profusely but they said it was out of their control. We were very disappointed.
