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Downtown Tulum Hotel

4.0 star property

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Consider a stay at Downtown Tulum Hotel and take advantage of 2 poolside bars, a rooftop terrace and a coffee shop/cafe. Treat yourself to a deep-tissue massage or other spa services. Stay connected with free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities, such as a garden and a bar.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Double Room

Deluxe Double Room | Bathroom

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Separate bedroom
Down duvet
Premium bedding
Private bathroom
Minibar
Champagne service
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Room

Comfort Room

Comfort Room

Highlights

Soundproofed
Air conditioning
Separate bedroom
Down duvet
Premium bedding
Private bathroom
Minibar
Champagne service
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Soundproofed
Air conditioning
Separate bedroom
Down duvet
Premium bedding
Private bathroom
Champagne service
Daily housekeeping
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Single Bed

View all photos for Comfort Quadruple Room

Comfort Quadruple Room

Comfort Quadruple Room

Highlights

Soundproofed
Air conditioning
Premium bedding
Down duvet
Private bathroom
Champagne service
Daily housekeeping
In-room safe
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Located in Tulum, Downtown Tulum Hotel is in the city centre. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum National Park and Tulum Beach. Holistika Art Walk and LabnaHa Ecopark Adventures are also worth visiting. Visit our Tulum travel guide
Map
CENTRO, Tulum, QROO, 77760

What's nearby

  • The famous "Mayan Ruin at the glorious Beach" in Tulum. The site is part of a larger archeological site and gets VERY busy in spring. But it´s definitely worth a visit, since you can go for a swim after the cultural part ;-) #AquaTrove
    Jaguar Park
    19 min walk - 1.6 km
  • Dos Aguas Park
    8 min walk - 0.7 km
  • Hospital de Tulum
    14 min walk - 1.2 km
  • Hunab Lifestyle Center
    19 min walk - 1.6 km
  • Cenote Calavera
    3 min drive - 2.2 km

Getting around

  • Tulum Intl. Airport (TQO)
    44 min drive

Restaurants

  • Taqueria Honorio
    2 min walk
  • Akuma Tiger Sushi
    3 min walk
  • Mestixa
    2 min walk
  • Del Cielo
    1 min walk
  • Tacos y tortas el tio
    1 min walk

About this property

Downtown Tulum Hotel

Upscale hotel near Tulum Mayan Ruins
2 poolside bars, a rooftop terrace and a coffee shop/cafe are just a few of the amenities provided at Downtown Tulum Hotel. Treat yourself to a deep-tissue massage or other spa services. Stay connected with free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities, such as a garden and a bar.
Other perks at this hotel include:
  • 2 outdoor pools
  • Continental breakfast (surcharge), bike hire and a ferry terminal shuttle
  • Luggage storage, a lift and a 24-hour front desk
  • Beach towels, smoke-free property and coworking spaces
Room features
All guest rooms at Downtown Tulum Hotel include thoughtful touches, such as premium bedding and air conditioning, in addition to amenities, such as free WiFi and safes.
Other amenities include:
  • Bathrooms with showers and shampoo

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:00 AM for a fee: MXN 150 to 300 for adults and MXN 150 to 300 for children
  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Private picnics

Restaurants on site

  • Rooftop

Things to do

  • 2 outdoor pools
  • Bicycle rentals

Family friendly

  • 2 outdoor pools
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • Coworking space

Outdoors

  • Beach towels
  • Garden
  • In a nature reserve
  • Outdoor furniture
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Hot stone massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 steps to reach entrance
  • Lift (170 centimetre wide door)
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (155 centimetre high)
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service

More

  • Air conditioning
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests driving to the property should contact this property in advance (e.g. directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 435 per pet, per night
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 150 to 300 for adults and MXN 150 to 300 for children
  • Pet fee: MXN 435 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

Pool access available from 8:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Downtown Tulum Hotel Hotel
Downtown Tulum Hotel Tulum
Downtown Tulum Hotel Hotel Tulum

Frequently asked questions

Does Downtown Tulum Hotel have a pool?

Yes, this property has 2 outdoor pools. Pool access is from 8:00 AM to 10:00 PM.

Is Downtown Tulum Hotel pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of MXN 435 per pet, per night.

How much is parking at Downtown Tulum Hotel?

Downtown Tulum Hotel doesn't offer parking.

What time is check-in at Downtown Tulum Hotel?

Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Downtown Tulum Hotel?

Checkout is at noon.

Where is Downtown Tulum Hotel located?

Located in Tulum City Center, this hotel is 0.4 mi (0.6 km) from Dos Aguas Park and 2.1 mi (3.5 km) from Tulum Mayan Ruins. Hospital de Tulum and Hunab Lifestyle Center are also within 1 mile (2 km).

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Reviews

Downtown Tulum Hotel Reviews

8.6

Excellent

9.0

Cleanliness

8.6

Amenities

9.4

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 16 out of 26 reviews
Rating 8 - Good. 5 out of 26 reviews
Rating 6 - Okay. 3 out of 26 reviews
Rating 4 - Poor. 0 out of 26 reviews
Rating 2 - Terrible. 2 out of 26 reviews

Reviews

6/10 Okay

YuChieh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is pretty good—the room is clean and has basically everything you need. However, the music from the rooftop is VERY loud and goes on until midnight, making it impossible to sleep. The hotel does provide earplugs, but with that volume, they’re basically useless. If you’re a light sleeper, I would not recommend this place. Also, I think the owner should consider including this information in the hotel description.
Stayed 1 night in Sep 2025

6/10 Okay

Elvira

Liked: Cleanliness, staff & service
Excellent customer service, but there is a problem: very loud music until like 3:00 in the morning. There is a music club on the top floor. It’s very hard to sleep before this music club closes.
Stayed 6 nights in Mar 2025

10/10 Excellent

Sergiu

Liked: Cleanliness, amenities, property conditions & facilities
Staff: 5* Room: 5* Noise: 3* Noisy however, you are in the party area of the city, so tjis should be expected
Stayed 1 night in Jan 2026

10/10 Excellent

irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 excellent Walking distance to ADO station Walking distance to super AKI taxi station
Stayed 4 nights in Aug 2025

2/10 Terrible

Nicola

Disliked: Cleanliness, amenities
During my stay at Downtown Tulum Hotel (31/12/25–03/01/26), I experienced multiple serious issues. The booked Comfort Room had no hot water, towels provided were dirty, and no hairdryer was available. After repeated complaints, I was involuntarily downgraded to a Standard Room, where the water was only lukewarm. Very loud rooftop music at night made it impossible to rest, and the staff showed little willingness to effectively resolve the problems. A security deposit was also requested at check-in without prior disclosure. Due to the lack of essential services and overall discomfort for the entire stay, I have formally requested a full refund through Expedia.
Stayed 3 nights in Dec 2025

6/10 Okay

Ronald

Liked: Cleanliness
Solo pasé una noche, pero No había agua para ducharse en nuestra estadía, no había TV, nos cobran un 500 pesos de depósito que lo reembolsan al final cuando hacemos en check out, hay bastante ruido por que en la tercera planta hay como un bar, es muy centro de Tulum queda todo cerca, pero No fue la mejor experiencia.
Stayed 1 night in Dec 2025

10/10 Excellent

Norberto

Liked: Cleanliness, staff & service, amenities
Magnífico
Stayed 1 night in Nov 2025

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities
Si estaba limpia .
Stayed 1 night in Nov 2025

10/10 Excellent

Juan

Excelente lugar y servicio
Stayed 1 night in Aug 2025

10/10 Excellent

Juan

Liked: Cleanliness, amenities
Jesús y el equipo nos atendieron muy bien El lugar está muy bonito y tiene muy buena calidad los alimentos
Stayed 2 nights in Jul 2025

8/10 Good

RENE JAIME

Liked: Cleanliness, staff & service, property conditions & facilities
no parking. no estacionamiento. faltan basurero en el cuarto.
Stayed 3 nights in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno, y muy tranquilo instalación y servicio 10/10 está súper céntrico y tienes todo al rededor del hotel , si estás buscando hotel que lo tenga todo. Este es una buena opción
Stayed 1 night in Apr 2025

8/10 Good

Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Se encuentra en el Centro de Tulum, no cuenta con estacionamiento
Stayed 3 nights in Jan 2025

8/10 Good

Aldo

Stayed 1 night in Nov 2025

10/10 Excellent

Ozer

Stayed 1 night in Nov 2025

10/10 Excellent

Michael

Stayed 1 night in Nov 2025

10/10 Excellent

CECILIA

Stayed 1 night in Aug 2025

10/10 Excellent

SU LIN MIGDAL ET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Diego

Stayed 3 nights in Jan 2025