2 outdoor pools
Check availability

Reviews of Sonoran Suites of Tucson

3.5 out of 5
Sonoran Suites of Tucson
7990 E. Snyder Rd., Tucson, AZ

Reviews

8.4

Very good

Rating 10 - Excellent. 93 out of 152 reviews" "
Rating 8 - Good. 25 out of 152 reviews" "
Rating 6 - Okay. 16 out of 152 reviews" "
Rating 4 - Poor. 5 out of 152 reviews" "
Rating 2 - Terrible. 13 out of 152 reviews" "

9.0/10

Cleanliness

8.0/10

Staff & service

8.6/10

Property conditions & facilities

Reviews

4/10 Poor

Kenneth

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Property Good, Communication Bad
The unit was great. Clean and well maintained. Sonoran Suites, however, was not very good in communication. I had to contact them to find out if they received the required up-front information. When we arrived, the TV and wi-fi were not working. I called and left a message and never received a call back. I left an initial review on Hotels.com about the disappointment in the lack of wi-fi which received a response saying it would be taken care of directly. Never happened. We wanted the location which was close to our son and his family. We were busy most of the time and used the property's computer room when we had to get online. It just would have been nice to pop on the TV when we had some down time. Overall, due to the lack of response, I would not rent through this company again.
Stayed 3 nights in Jun 2018
Response from Tony on 15 Jul 2018
Our apologies for the mis-communication among our staff and that your issue didn't get addressed. We will use this info to improve our services for the future. Thank you for the feedback.

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
We arrived just after 3pm and found the a.c. turned off. Not nice on a 109 degree tucson day. We also found that the internet and tv were not hooked up. I emailed the person handling at Sonoran Suites and no response. I called and the person tol me that his manager contacted XFINITY and that service should be retored in 2 hiurs. It wasnt. I asked them to have the manager call me, they didnt. We chose to leave this place and tequested they not charge us for the stay after the poor service we recieved.they emailed me three hours later stating that they would charge me because service was restored.this was more than 5 hours after we checked in and nearly three hours after i asked for the manager to call me.ver poor customer service, we will not make theis mistsake again!
Stayed 1 night in Jul 2018
Response from Tony on 13 Jul 2018
We apologize for the inconvenience with getting the services reset. We had to locate the manager who is the only person able to contact the cable/internet provider due to the providers guidelines. Being it was a Saturday, we contacted the manager as soon as we could and had them reach out to XFINITY to reset services.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Time!!
We loved our condo here. We will definitely stay here again
Stayed 3 nights in Feb 2018
Response from Tony on 16 Jun 2018
Thanks for staying!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks again!!
Fantastic staff at Sonran Suites! I have never experienced such excellent customer service as our family received from them! The property is amazing and we have a wonderful experience. Will be going back to see them in the future!
Stayed 1 night in Jan 2018
Response from Tony on 18 Jun 2018
Thank you for the feedback! Can't wait to host your next stay!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is away from down town Tucson, very nice. It was very quiet. Parking is confusing since it is an actual apartment complex. Cable was out but called and they fixed it right away. I would stay there again. We only stayed one night but for several days to week, would be perfect.
Stayed 1 night in Jun 2018

8/10 Good

Brian

Liked: Cleanliness, room comfort
Ended up being a condo (I thought was Hotel and check in closed at 5pm so I had to call... then go onto Url and register and agree to use conditions and submit. Then got unit # and lockbox code. Very cumbersome after driving 10 hours and wanting to just settle in. Nice enough condo and price okay. Had I know at time of booking... i’d Have gotten a standard hotel.
Response from Tony on 7 May 2018
Thanks for the feedback Brian.

10/10 Excellent

Vern B., Tucson, AZ

Great family home
Stayed here with our son and daughter in law. Beautiful home, very comfortable in a good location. Company is very organized and professional
Stayed 1 night in Apr 2018

6/10 Okay

Francisco G., Hermosillo

Obsolete equipments, appliances and facilities
- The city area is fine, the condo dimensions as well. The furniture, passable. - The two bathrooms facilities, a real shame: incredibly obsolete and malfunctioning (bath tub and shower). - The TV sets: just two of the flat-screen type (one medium-sized in the living room and one small in the master bedroom); and in a secondary bedroom, one that you would have to travel back in time to the late 1980s in order to buy a new one. - Parking: only in uncovered spaces, which is discourteous to the rent payer. Maybe fine for visitors.
Stayed 2 nights in Mar 2018

8/10 Good

corky, phx az.

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not a spot to show up after dark
A nice stay comfortable but no hotel staff to ask quesions a lot of figuaring out what is going on by your self. . Kind of some of the future of travel would compeat with air bb well. If you are comming in late a conventional hotel is better you can be told what is going on and ask questions. We had a lot of our stuff planed so went well.
Stayed 1 night in Mar 2018
Response from Tony on 15 Mar 2018
Thank you for the feedback.

6/10 Okay

Sandra

Disliked: Room comfort
Very clean. Well stocked kitchen.
Stayed 1 night in Jan 2018
Response from Tony on 26 Jan 2018
Thanks for staying!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Clean comfortable nice grounds great views nearby food golfhiking
Stayed 7 nights in Jan 2018
Response from Tony on 22 Jan 2018
Thank you for staying! We look forward to hosting your next trip to the area.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice enough place, but needs improvements
The area is nice but not close to restaurants, etc. The condominiums are nice and roomy. We stayed in a 3 bedroom unit. I liked the ease of check-in. The condo was clean enough. I noticed small things like un-emptied trash in bathroom, tags and debris left in drawers from previous tenants. One bedroom had a small old style tv, but it worked. The master bedroom had a newer tv, but we couldn't get it to work. This was frustrating. I hated the 10:00 A.M. checkout time! We were afraid to stay even a minute later due to threat of large fees being charged. Dishes had th be washed and put away (or extra charges) so we had to hand wash, otherwise, we had to wait for dishwasher to run and we didn't have time. It was a pricey place to stay and with a few upgrades, it would be much improved. On the plus side--the fitness center is nicer than the usual hotel fitness center. The positives: quiet, safe, and roomy. The negatives: pricey, not thoroughly cleaned, old fashioned tv and non-working tv, lists of rules to follow with threat of extra charges, and 10:00 A.M. checkout time.
Stayed 1 night in Dec 2017
Thank you for your feedback Patricia. We will share the information with our staff to improve for the next time. Thanks again!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Donor Suites
I would recommend Sonoran suites. Very nice surroundings. Very quite, very clean and in a good location.
Stayed 2 nights in Oct 2017
Thank you for the feedback! We look forward to hosting you on future stays.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017
Response from SonoranSuites on 4 Nov 2017
Thank you for staying!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks for a nice stay!!
Really enjoyed this property & it was great for our family.
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really Nice Place
Didn't realize we were booking a condo, but it worked out well for our family of 6. Great area and views. Office staff is very friendly.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow!
Lovely area and beautiful pool Loved the condo setup and easy access. Small A/C issue, but it was easily fixed. Thank you!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Vacation Condo
Our family really loved the location and pool. More of a condo instead of hotel, but that was perfect for us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks again!!
Not a hotel, but great vacation rental setup. Rooms are very large, great views of the mountains, etc. Friendly staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed my stay with my wife really friendly staff

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serrano family vacation
Me and my family loved our stay it was a home away from home. Huge apartment with comfy beds, huge kitchen, outside patio everything to make you feel comfy. I totally recommend this location and look foward to going back.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Cute, quiet, no services
1) no staff to greet you or help with difficult lockbox. 2) no one answers after hours phone calls for assistance 3) room saturated with cigarette smoke smell 4) beautiful room, nicely decorated, quiet area, well stocked kitchen 5) sheets are dingy as mentioned in other evaluations, I am not certain they were fresh, we brought our own.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Condo!!
Great Condo!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay Again!!
Unit was beyond expectations,so was service from Sonoran Suites employees

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional!!
Everything went well! Would certainly use Sonoran Suites any time

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!!
Staff was very helpful and friendly. Very clean and 3 bedroom was perfect for our family of 6. Thank you!!

2/10 Terrible

Norton

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute cancellation by hotel ruined my weeken
After paying for the room in full and planning my evening and no longer looking for other hotels on a very busy weekend because I thought I had one Sonoran Suites decided not to honor my reservation and they said I needed to contact hotels.com for a refund so I will be doing so. All in all my experience with snoring Suites and hotels.com has been extremely extremely disappointing

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Condo Style Unit
This was more of an apartment/condo than a hotel, but that was great for us. Easy check-in process and unit was clean & spacious. We would recommend to anyone interested.

10/10 Excellent

Garcia, Goodyear

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
It was wonderful. Beautiful location.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks again for the Condo!
Another great place to stay in Tucson. Big room with plenty of space for everyone..

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for our golfers!
We were 6 golfers and stayed here for 10 days. Condo type unit was perfect for our needs. Clean rooms, great customer service. Good location.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No checkin because no one is there

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Very comfy beds, quiet, roomy, all the comforts of home

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Awesome, was for business but would return for pleasure. Great staff as well.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Highly Recommend!
Our stay was absolutely wonderful! Such a beautiful place, and so comfortable.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks Again!!
I recommend Meridian for the pool, great service, large clean unit. Thanks again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Condo!
Excellent condo style unit that worked great for our family of 6. We would certainly recommend for those looking for a nice alternative to a hotel. We will certainly be back. Thanks again!

8/10 Good

Matthew

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Steve, Texas

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice condo, needs attention
PROS: This was a beautiful place in a beautiful setting. Very clean, beds are comfortable. Check in was pretty simple, all done online. CONS:The air conditioning didn't cool properly, it was 85 in the house when we turned it on, it never got below 82 during the night. It finally got down to 77 in the morning, but it was 71 outside. The cable TV didn't work in the master br, the smoke alarm was hanging off the wall in the middle br, and the bathroom sink was clogged in the front bath.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for the great stay!
Great vacation rental property with huge rooms for our family of 6. Fully equipped kitchen was perfect for us and office staff was very helpful. We will be back!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Condo Style Unit
Really enjoyed this condo. Was LARGE and clean & had everything we needed to cook some meals. We will be back and do recommend to anyone that is considering staying here.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best
Excellent pool, hot tub and Fitness Facility. The unit was spacious and well laid out. Access to main traffic arteries was very good.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay!!
Enjoyed the comforts of the room and the security of the complex. We will certainly book at a later

6/10 Okay

Rachael, Phoenix, AZ

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Clean, spacious apartment close to mountains
We were in town for just the night, and the apartment fit our family of 7 nicely. It was convenient and clean, but left a few things to be desired. We ordered an extra cot for my mother, and unfortunately the mattress was very uncomfortable. My mom could hardly sleep all night. Second of all, while there was a coffee pot in the kitchen, there was no coffee provided. We have stayed in many hotels and many apartment/house/cabin rentals, and coffee is always provided. This is definitely something management should consider providing. Finally, the pillows were extremely thick and firm. I couldn't sleep on mine at all, and this was a first for me in a "hotel". There were no alternatives, so I was stuck sleeping with my jacket under my head. So, while the place was decent enough, there were a few easy improvements that could be made.

8/10 Good

Sue, Cincinnati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great condo for the price!
This was a business trip and the resort that my conference was held in was full. So I started checking into other resorts when I ran across this condo rental. The place was really nice. My only issue was that we came in after dark and had an awful time finding the building numbers. The next day I realized that the numbers are hidden by the car port covers. So, be sure to look at the map supplied and know where you unit is before you leave home. Otherwise, I would HIGHLY recommend this to anyone for vacation or business travel. Having an entire condo to relax in was fantastic. Thanks for a great spot to relax for the week.

2/10 Terrible

George, Minnesota

Disliked: Staff & service, property conditions & facilities
NEVER again!!!
I had too long of a review if you are staying for a day or two it is not worth the effort very inconvenient. but a Beautiful pool/hot tub. and room. just way too complicated when you are looking for relaxing 4 emails and 4 phone calls to find your unit is BS. the address on confirmation email was incorrect from Hotel.com

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you!!
Very nice overall!! Our family really enjoyed ourselves and the views are great! Nice large & clean unit & pool nice plus

2/10 Terrible

Luciano, Nogales, AZ

Disliked: Staff & service
Bad Service
I wasn't able to get in because the key didn't open and no one came to help me out!!!

8/10 Good

Kelly, Peoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Great area close to Sabino Canyon. Good for business and pleasure. The staff was very accommodating when we needed an extra night. I have stayed here with family in the past. Nice pool.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view
Nice view , clean room, everything have whatever you want