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You indicated a hot tab while we were booking but on reaching the room and hotel at large they don’t have the hot tabs. So disappointing
Daphine
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Thank you for your feedback.We are in process to update our hotel photos and information about the hot tub regards
6/10 Okay
kathleen
Travelled with partner
11 May 2024
Liked: Cleanliness, staff & service, amenities
First night shampoo fell off the wall and woke us up at 4:00AM…. Second night fire alarm went off had to go outside with pjs on at 4:30am found out it was a false alarm
Very bad when you’ve been traveling for 3 days and gonna travel 2 more next day! Not happy
kathleen
Stayed 2 nights in May 2024
6/10 Okay
Abew
Business traveller
10 May 2024
I like the cleanliness.
I hoped the gyms and pool were opened untill midnight at leat.
great customer service, pool to cold and loud parking lot when trying to sleep for an early flight! … people sitting in parked cars playing music. water slide should never be closed! or post on website or don’t have one at all! swim at own risk very disappointed.
need better curtains that shut fully! and Shampoo in the room not filled up or barely any conditioner or shower gel VERY DISSAPOINTED!! in pjs so didn’t bother walking down when an early flight…
staff was very welcoming and friendly.
Jenny
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Thank you for your valuable feedback . We are taking your comments into our attention and will work to see how we can elevate Regards
We apologize that your stay was not as expected We promise to do our best at your next stay with us Regards
10/10 Excellent
Jaimie
21 Apr 2024
Jaimie
Stayed 2 nights in Apr 2024
10/10 Excellent
Bill
21 Apr 2024
Bill
Stayed 2 nights in Apr 2024
4/10 Poor
M.
21 Apr 2024
Disliked: Staff & service
M.
Stayed 1 night in Apr 2024
Response from Walid on 25 Apr 2024
We are sorry that we did not meet all your expectations at this stay We hope to have the opportunity serving you in the future and we promise to make it right for your Regards
Thank you for staying with us and for nice rating We promise to do even better at your next visit Regards
8/10 Good
Chris
11 Apr 2024
Chris
Stayed 1 night in Apr 2024
Response from Management on 3 May 2024
Thank you for your rating we promised to do even better at your next visit Regards
6/10 Okay
Francis
9 Apr 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The Bed was very soft and comfortable but the TV wasn’t working so couldn’t watch anything! And the shower was making some annoying squeaky noise when you turn on the head! Overall and after those two things it was good to me! Other then the swimming pool slide being closed!
Francis
Stayed 1 night in Apr 2024
Response from Walid on 12 Apr 2024
Hello Francis,thank you for your valuable comments . We hope to provide with much better stay at your next visit Regards
Overall pretty good, but area was pretty industrial, so nothing much around to walk to. Staff was very nice. Layout of the room was a little odd with bed really close to the window, but the room had a large unused area at the other end.
Barbara
Stayed 1 night in Mar 2024
Response from Manager on 28 Mar 2024
Thank you for the feedback . Your comments are importatn to us
Thank you Alvin, We are glad to know you had great stay with us
6/10 Okay
Jenifer
24 Mar 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
We enjoyed the pool, and the morning breakfast was excellent. The staff working at the front desk, and the staff working the breakfast was excellent. Unfortunately our room didn’t have a working bath tub. We needed to bath our kids and have their hair washed for the next day for an event. The outlets were also not working in our bathroom. Very frustrating.
Jenifer
Stayed 1 night in Mar 2024
Response from Manager on 28 Mar 2024
Thank you for the feedback and apologise for the inconvenience. We promise to do better at your next visit Regards
The room I booked wasn't available, and the alternative wasn't what I paid for. The only reason I booked this hotel was for the waterside but it was closed for our entire stay which was also very disappointing. The staff were super friendly and breakfast was good.
Jesslyn
Stayed 1 night in Mar 2024
Response from Manager on 28 Mar 2024
Thank you for the feedback .We are so sorry that we did not meet all your expectaions I hope we will have the opportunity to serve you again and make it right for you
8/10 Good
Antoine
8 Mar 2024
Antoine
Stayed 1 night in Mar 2024
Response from Walid on 31 Mar 2024
Hello Anotine,Thank you for your rating . We promise to do even better at your next stay
Booked because it had jacuzzi and it was too cold to go in and we could not understand the employees checking us in.
Fiona
Stayed 1 night in Feb 2024
Response from Walid on 2 Mar 2024
Dear Fiona,We apologize for the inconvenience . We had a technical issue with our pool heating system as you were informed at that time . we did our best to fix it . our Hot tub is up and running right now and we invite to try our hotel at your next visit to Brampton and we promise to provide you with a great stay Regards