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Reviews of Loto Azul Resort and Spa

3.5 out of 5
Loto Azul Resort and Spa
Av. Tizates s/n Col. Barrio de Otumba, Valle de Bravo, MEX

Reviews

8.4

Very good

Rating 10 - Excellent. 139 out of 298 reviews" "
Rating 8 - Good. 86 out of 298 reviews" "
Rating 6 - Okay. 45 out of 298 reviews" "
Rating 4 - Poor. 23 out of 298 reviews" "
Rating 2 - Terrible. 5 out of 298 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Sandra Bustínzar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Ana

Stayed 1 night in Jan 2024

4/10 Poor

Paola, Livermore

Liked: Cleanliness, staff & service
Overpriced. We were assigned a tiny room with no privacy. The curtains did not close all the way allowing a direct view of the bathroom and bed. Knees touched wall when using the toilet. For $150 USD definitely not worth it. This hotel should be $70 USD max.
Stayed 2 nights in Jul 2023
Response from Ventas on 28 Jul 2023
Apreciable PaolaLamentamos que su estancia no haya sido de su agradado, agradecemos sus amables comentariosSaludos

10/10 Excellent

Silvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for relax.
Stayed 2 nights in Mar 2023
Response from Ventas on 7 Mar 2023
Apreciable SilviaLa esperamos nuevamente, nos encanta ser parte de una bonita experienciaSaludos

2/10 Terrible

Daniela

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Es una pena que teniendo un lugar tan bonito, con unas instalaciones tan padres tengan tan PÉSIMO servicio. Desde que llegas a recepción el servicio fatal, la gente no es clara con los servicios que ofrecen. Contratamos un paquete para la fogata que en teoría incluía un vino, una tabla de quesos y la renta del fogatero. El mesero llego y nos comentó que podíamos escoger entre 4 vinos y escogimos uno. Y al final teníamos un cargo extra de1,200 pesos por el vino que habíamos elegido. Las instalaciones del SPA muy padres, el jacuzzi vale toda la pena, pero esta fatal que te estén apresurando toooodo el tiempo, llega un momento que ni lo disfrutas por eso. La gerente del restaurante fatal, súper grosera. Cuando tratamos de aclarar lo del vino, con una pésima actitud.
Response from Ventas on 16 Dec 2022
Apreciable DanielaLamentamos que su estancia no haya sido lo que esperaba, agradecemos sus amables comentrios para mejorar nuestros serviciosSaludos!

10/10 Excellent

Cristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es bastante cómodo para ir a descansar, sus area verdes lo hacen único, la alberca está a temperatura ambiente.
Stayed 1 night in Sep 2022
Response from Ventas on 13 Sept 2022
Apreciable CrsitinaAgradecemos sus ambles comentarios.En referencia a la alberca, esta se encuentra climatizada en viernes, sadado y domingo (puentes)Los espeamos nuevamente en esta su casaSaludos!

10/10 Excellent

Sandra Maricel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonito, cómodo y relajante.
Excelente opción de fin de semana. Buena vista a la naturaleza, las áreas comunes están bastante bien y buena amplitud. La habitación muy bonita y la cama súper cómoda. El servicio en todos los espacios estuvo súper!
Stayed 1 night in Apr 2022
Response from ventas on 18 Apr 2022
Apreciable Sandra Nos encanta formar parte de una agradable experiencia. Los esperamos pronto Saludos!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice in Valle de Bravo
Great!
Stayed 2 nights in Nov 2021
Response from Ventas on 13 Apr 2022
Los esperamos pronto Saludos!!

4/10 Poor

John

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Beautiful woods
Stayed 1 night in Feb 2022
Response from Ventas on 2 Mar 2022
Agradecemos sus amables comentarios. Los esperamos nuevamente en esta su casa. Saludos!

8/10 Good

Eduardo

Travelled with family
Liked: Cleanliness
A very nice property outside Valle de Bravo in the middle of a forest, quiet and perfect for a weekend relax. However the property has some maintenance issues, my daughter's room was a recently renewed one but in the morning there was no running water because there was a problem with the plumbing so they had to change her to an older room. The fixtures in the bathroom are old and the shower room is gloomy, also very poor amenities with no Kleenex and no glass to rinse your mouth. The gardens are beautiful and well kept, the pool is nice and warm but there are no waiters to take your orders of snacks or drinks. On Christmas there was a problem with the restaurant staff and even the owners had to take the orders and do the cleaning and mopping. Overall a nice experience with room for improvement.
Stayed 3 nights in Dec 2021
Response from Ventas on 29 Dec 2021
Apreciable Eduardo Lamentamos que la estancia no haya sido de su total agrado. Agradecemos se hay tomando el tiempo de escribirnos sus amables comentarios, trabajaremos en ellos para la mejora de nuestro servicio. Los esperamos nuevamente en esta su casa Saludos!

8/10 Good

JUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and cozy
Everything was very nice, the room was small but cozy. I little of noise from the outside when the hotel staff start early in the morning
Stayed 1 night in Nov 2021
Response from Ventas on 13 Dec 2021
Apreciable Juan Agradecemos sus amables comentarios Los esperamos nuevamente en esta su casa Saludos!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Cozy boutique hotel feeling
Came to Valle de Bravo for a wedding and unfortunately only stayed here one night. Cozy boutique hotel feeling, this is a place where you should spend at least a couple of nights to take advantage of everything it’s got to offer (nature, spa, restaurants). Had a jacuzzi session, get to check amazing views of Valle de Bravo. Room was small but cozy, and our only negative comment is that the bathroom is too small. Definitely recommend checking this hotel out!
Stayed 1 night in Nov 2021
Response from Ventas on 1 Dec 2021
Apreciable Jose Agradecemos sus amables comentarios. Los esperamos nuevamente en esta su casa Saludos!

8/10 Good

Alida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely mountain retreat!
Loto Azul is a nice, quiet hotel green areas and gorgeous views to the surrounding forests and lake; be cautious though because there’s lots of stairs so it’s not suited for everyone!
Stayed 2 nights in Nov 2021
Response from Ventas on 1 Dec 2021
Apreciable Alida Agradecemos sus tan amables comentarios, nos encanta ser parte de una maravillosa experiencia. Saludos!

8/10 Good

Rodrigo, LONGMONT

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It is pretty property. The staff was helpful. The room is small but nice. Overall is a good place to stay and do things around Valle de Bravo.
Stayed 3 nights in Nov 2021
Response from Ventas on 1 Dec 2021
Apreciable Rodrigo Agradecemos se haya tomado el tiempo para sus amables comentarios Los esperamos nuevamente en esta su casa Saludos!

8/10 Good

ALEJANDRO

Liked: Cleanliness, staff & service, property conditions & facilities
Good choice, if you have a car
Great restaurant, nice room, poor wifi
Stayed 4 nights in Sep 2021
Response from Ventas on 15 Oct 2021
Apreciable Alejandro Agradecemos sus amables comentarios, los esperamos nuevamente!

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway
The hotel is really nice, it has beautiful views and great spa. People were nice and the room was clean. The only tiny problem is that it has thin walls and you could hear noises from outside
Stayed 1 night in Sep 2021
Response from Ventas on 1 Nov 2021
Apreciable Carolina Lamentamos el inconveniente que tuvo con la habitación, agradecemos el tiempo para evaluarnos. Los esperamos nuevamente en esta su casa Saludos!

8/10 Good

Guillermo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful stay
Awesome place surrounded by nature. Peaceful and with all the comfort you need
Stayed 2 nights in Jun 2021

8/10 Good

Victor, Mexico City

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Un lugar muy tranquilo en donde te puedes relajar pero tiene inconvenientes. La atención al huesped deja particularmente que desear.
Stayed 1 night in Jul 2020
Response from Gerencia de Ventas on 29 Jul 2020
Estimado Victor Agradecemos su estancia en Loto Azul Hotel. Lamentamos los inconvenientes presentados durante la misma. Sus comentarios nos son muy útiles para mejorar la calidad del servicio. Esperamos contar nuevamente con su visita. Saludos!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice last meeting booking. Very relaxing.and the staff was very friendly.
Stayed 1 night in Oct 2019
Response from Loto Azul Hotel on 14 Oct 2019
Thank you for your interest and your preference, It's a pleasure for Loto Azul to serve you. We hope to have it back again.

8/10 Good

Julio, México city

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
They center around the spa. They are attentive and helpful. Parking is the minimum necessary
Stayed 1 night in Oct 2019
Response from Loto Azul Hotel on 14 Oct 2019
Thank you for your interest and your preference, It's a pleasure for Loto Azul to serve you. We hope to have it back again.

10/10 Excellent

Karine, Avandaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are places to be calm and enjoy nature. This is one of those places
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities
Wi-Fi that came and went. . Restaurant was great but only open on the weekend. On Monday we were stuck at this remote location with no food options. Had to call a taxi for anything and everything. Staff were nice and the hotel was clean but not worth the money for the reasons I gave. Although The room was nice it was full of mosquitos and we were left with our legs completely bitten and itchy and with poor sleep. Place is ok for a weekend if you don’t mind being bitten by mosquitoes and having no internet. The place is very remote so you need a taxi.
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2019

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place to stay
This is a really beautiful place. The rooms are in cabins perched on the side of a hill overlooking Valle de Bravo. The staff is incredibly friendly and helpful, and the grounds are immaculately kept. I had a delicious breakfast at the restaurant on the terrace, which has an amazing view as well. My only complain was that the bed was pretty stiff.
Stayed 1 night in Nov 2018

8/10 Good

CATO, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
A very nice peaceful hotel with a great view .
The hotel is very nice and quiet. It is about 15 min drive from the center of town. The facilities are very nice, great pool, excellent SPA, a nice restaurant with a view to the lake. The rooms however are very basic with very limited amenities, they look more like cabins, but they need an upgrade to make this property more enjoyable.
Stayed 1 night in Feb 2018

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and Relaxing.
The staff was wonderful. The grounds beautiful. The atmosphere relaxing. The room was small but clean and cozy. The fireplace had a romantic appeal and enhanced the cabin like feel. The food at the restaurant was good with the 4 cheese artichoke to due for. I'd defiantly stay there again!
Stayed 2 nights in Jan 2018

8/10 Good

Laura, CANADA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ZEN
Great setting, very interesting concept. Excellent staff, setting, and food. Unfortunately there are many dogs around which bark all day and night. Desk staff were very kind to change our room to a a quieter room (too muchstreet and dog noise).Thanks.
Stayed 1 night in Jan 2018

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place! Not as close to downtown so not as easy to find but a wonderful place overall!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel in forest
The room was clean and really comfortable as well at the bathroom. I liked how the shower was like built into the stone wall. The pool did get really dirty one day, it looked like a white soapy film, when I asked what was wrong they said another guest had entered with sunblock and that they were taking care of it, it did get cleaned by the next afternoon. During the week it is very quite and the restaurant, store and spa are not really open so that was kind of a let down, although we were able to eat at the restaurant on Thursday morning and the food and menu were really good. A lot of place in Valle de Bravo seem to be closed during the week and only open on the weekends, with that said we brought a few beers back to the room to stay in and relax since there was no where else open and we were told we were not allowed to bring our own drinks and food back to the hotel when we walked passed the lobby with the beers, which was also a bit of a disappointment because everywhere was basically closed.

6/10 Okay

John & Bekka, San Miguel de Allende

Liked: Cleanliness, staff & service, room comfort
Quiet, beautiful resort on outskirts of town.
The design and layout of the property was beautiful and peaceful. The facilities were nicely spaced and well kept. It was a little surprising for there to be n extra charge for the use of the hot-tub facility. The room was spacious yet cosy and appropriate to the location. However, a couple of details took a little of the shine off the experience,(see below). We visited mid-week, intentionally to avoid the week-end crowds, but as a result the restaurant was barely functioning and on our only visit (breakfast) we had to return one order which did not meet the description on the menu. On the other hand we could imagine the place being more vibrant at week-ends. We enjoy walking so the 30 minute walk to Centro was no problem but we usually took a cab back. The town was quiet, but definitely not deserted, mid-week, as the locals went about their daily lives. There was a noticeable scarcity of Gringos compared to San Miguel de Allende where we live. We particularly liked the Soleado Restaurant which served up excellent cuisine from different parts of the World in pleasnt surroundings and great service.

8/10 Good

Luis, Mexico City

Liked: Cleanliness
Disliked: Staff & service
Nice but...
Nice Hotel, really close to the new highway that connects to Mexico City. I got mad at the front desk people since they called my room on sunday 8:00am (telling me there was a cab service I never asked for... I drove my way in my own car). Again a call at 9:00 (same reason). Poor criteria.

10/10 Excellent

Radames

Stayed 3 nights in Mar 2024

10/10 Excellent

Alejandro

Travelled with family
Disliked: Amenities
Buen hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Idolina Adelaida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó El entorno de bosque.
Stayed 3 nights in Feb 2024
Response from ventas on 6 Mar 2024
Los esperamos nuevamente en esta su casaSaludos!

10/10 Excellent

Miguel

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Jazmin

Stayed 2 nights in Dec 2023

6/10 Okay

julio

Stayed 2 nights in Nov 2023

4/10 Poor

Silvia

Travelled with partner
No me dieron el cuarto que reservé. Reservé una Junior Suite y me dieron una cuarto standar. Quiero que me devuelvan el dinero o que el hotel se haga responsable del cambio
Stayed 1 night in Oct 2023

6/10 Okay

Jorge

Liked: Staff & service, room comfort
Fumigación
Urge que hagan una fumigación en áreas comunes. Hay muchas cucarachas.
Stayed 1 night in Oct 2023
Response from ventas on 23 Oct 2023
Apreciable JorgeAgradecemos sus comentarios. Los tomaremos en cuenta para la mejora del servicioSaludos!

10/10 Excellent

Flor de María

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel agradable sin pretenciones
Muy bien, el lugar muy agradable los jardines muy bonitos. Los cuartos amplios
Stayed 2 nights in Oct 2023
Response from ventas on 16 Oct 2023
Apreciable FlorAgradecemos se haya tomado el tiempo de escribir sus comentarios. La esperamos nuevamente.Saludos!

10/10 Excellent

Erika Lorena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, pero creo que necesita un poco de remodelacion
Stayed 2 nights in Sep 2023
Response from ventas on 26 Sept 2023
Apreciable ErikaAgradecemos sus comentarios, se tomaran en cuenta para mejorar nuestro servicioSaludos!

10/10 Excellent

monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from ventas on 26 Sept 2023
Apreciable MónicaLos esperamos nuevamente en esta su casaSaludos!

8/10 Good

Nestor Alejandro

Stayed 2 nights in Sep 2023
Response from ventas on 26 Sept 2023
Apreciable NéstorMuchas gracias por evaluarnos, los esperamos nuevamente Saludos!

4/10 Poor

jesus ismael martinez

Disliked: Staff & service
Stayed 3 nights in Aug 2023
Response from Ventas on 25 Aug 2023
Apreciable JesúsLamentamos que su estancia no haya sido de su agrado, seguiremos trabajando para mejorar nuestro servicioSaludos!

10/10 Excellent

carlos

Stayed 1 night in Aug 2023
Response from Ventas on 11 Sept 2023
Apreciable CarlosAgradecemos se haya tomado el tiempo para evaluarnos. Los esperamos nuevamente en esta su casaSaludos!

6/10 Okay

Ivonne

Travelled with group
Liked: Cleanliness, staff & service, amenities
es bonita limpia amabilidad del personal, pero en una pena que las habitaciones no tengan privacidad ruidos de la habitación contigua muy vergonzoso fue horrible escuchar
Stayed 1 night in Jul 2023
Response from ventas on 3 Aug 2023
Apreciable IvonneLamentamos que su estancia no haya sido de su agrado, trabajaremos en sus amables comentarios para mejorar nuestro servicioSaludos!

10/10 Excellent

Ana Teresa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermosa habitación, con chimenea, tina de hidromasaje
Stayed 4 nights in Jul 2023
Response from Ventas on 28 Jul 2023
Apreciable AnaAgradecemos el tiempo para sus amables comentariosHasta pronto!

8/10 Good

Josefina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No comments.
Stayed 5 nights in Jun 2023
Response from Ventas on 6 Jul 2023
Apreciable JosefinaLos esperamos nuevamente en esta su casaSaludos!

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Ventas on 6 Jul 2023
Apreciable SergioLos esperamos nuevamente en esta su casaSaludos!