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Sutton Place Hotel Ueno

2.5 star property
Hotel in Tokyo, 9-minute walk to Ueno Park

Choose dates to view prices

Sutton Place Hotel Ueno in central Tokyo offers easy access to Ueno Park and Sensoji Temple. Guests enjoy the convenient location and practical amenities like laundry facilities and in-room WiFi, ensuring everyone stays connected throughout their visit.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Kitchen
  • Laundry
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 10 of 10 rooms

Standard Double Room

  • Sleeps 2

View all photos for Deluxe Double Room

Bathroom

Deluxe Double Room

  • Sleeps 2

View all photos for Junior Suite

Interior

Junior Suite

  • Sleeps 4

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

8.0 out of 10
Very good
(6 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Full-sized fridge/freezer
LCD TV
Separate bedroom
Free extra futon mattress
Hairdryer
  • 14 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

8.0 out of 10
Very good
(12 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Full-sized fridge/freezer
LCD TV
Separate bedroom
Free extra futon mattress
Hairdryer
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

8.0 out of 10
Very good
(6 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Full-sized fridge/freezer
LCD TV
Separate bedroom
Free extra futon mattress
Hairdryer
  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Full-sized fridge/freezer
LCD TV
Separate bedroom
Free extra futon mattress
Hairdryer
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Soundproofed
Air conditioning
Heating
Full-sized fridge/freezer
LCD TV
Sofa bed
Separate bedroom
Free extra futon mattress
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Standard Single Room

1 bedroom, in-room safe, desk, soundproofing

Standard Single Room

  • Sleeps 1

View all photos for Standard Twin Room

Bathroom

Standard Twin Room

  • Sleeps 2

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About the area

Map
7-chome-8-23 Ueno, Tokyo, Tokyo, 110-0005

What's nearby

  • Ueno Park - 3 min walk - 0.3 km
  • Ueno Zoo - 9 min walk - 0.8 km
  • Sensoji Temple - 19 min walk - 1.6 km
  • Tokyo Dome - 7 min drive - 4.0 km
  • Tokyo Skytree - 8 min drive - 4.7 km

Getting around

  • Inaricho Station - 7 min walk
  • Keisei-Ueno Station - 9 min walk
  • Tokyo (NRT-Narita Intl.) - 68 min drive

Restaurants

  • ‪晴々飯店 - ‬1 min walk
  • ‪恵園 - ‬2 min walk
  • ‪マイカリー食堂 - ‬2 min walk
  • ‪おわん - ‬2 min walk
  • ‪元長 - ‬2 min walk

About this property

Sutton Place Hotel Ueno

Hotel near Ueno Park
Close to Ueno Zoo and Sensoji Temple, Sutton Place Hotel Ueno provides amenities such as laundry facilities. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Smoke-free property, luggage storage and a front desk safe
  • A vending machine
Room features
All 50 rooms have comforts such as air conditioning and bathrobes, in addition to perks such as free WiFi and desk chairs.
Extra conveniences in all rooms include:
  • Bathrooms with deep-soaking baths and bidets
  • 32-inch LCD TVs with digital channels
  • Communal kitchens, full-sized fridge/freezers and microwaves

Similar properties

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Ueno Urban Hotel

  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping
8.6 out of 10, Excellent, 723 reviews
The price is NZ$159
30 Nov - 1 Dec
Ueno Urban Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Accessibility

  • Hardwood flooring in room
  • No lift
  • Tile flooring in room

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free extra futon

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Paper towels
  • Rice cooker
  • Shared kitchen access
  • Toaster

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board on request
  • Laundry detergent
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:30 PM; check-in end time: midnight
Contactless check-in and check-out are available

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 4:30 PM - 8:30 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours), key retrieval

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have any lifts
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Sutton Place Hotel Ueno Hotel
Sutton Place Hotel Ueno Tokyo
Sutton Place Hotel Ueno Hotel Tokyo

Frequently asked questions

Is Sutton Place Hotel Ueno pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sutton Place Hotel Ueno?

This property doesn't offer parking.

What time is check-in at Sutton Place Hotel Ueno?

Check-in start time: 4:30 PM; check-in end time: midnight.

What time is check-out at Sutton Place Hotel Ueno?

Checkout is at 11:00 AM.

Where is Sutton Place Hotel Ueno located?

Located in Ueno, this hotel is within a 10-minute walk of Ameyoko Shopping District and Ueno Park. Sensoji Temple and Ueno Zoo are also within 1 mile (2 km). Inaricho Station is 7 minutes by foot and Iriya Station is 10 minutes.

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Sutton Place Hotel Ueno Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 84 out of 244 reviews
Rating 8 - Good. 88 out of 244 reviews
Rating 6 - Okay. 48 out of 244 reviews
Rating 4 - Poor. 20 out of 244 reviews
Rating 2 - Terrible. 4 out of 244 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Yau

Liked: Cleanliness, staff & service, amenities
The room is pretty small, if you have 2 large luggage, you will probably have a problem moving around in the room.
Stayed 3 nights in Sep 2025

8/10 Good

riley

Liked: Staff & service, property conditions & facilities, room comfort
Good stay, just the occasional japanese bug
Stayed 1 night in Feb 2025

8/10 Good

Jennifer

Liked: Amenities
It is a convenient hotel to stay in with a decent sized and comfortable double bed. It was reasonably priced for Tokyo
Stayed 1 night in Apr 2024

10/10 Excellent

Vijit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Walking distance from Ueno station.
Stayed 2 nights in Apr 2023

8/10 Good

Grace

Liked: Cleanliness, staff & service
The room is small like most Japan hotel. Even the check in lobby area is rather small. But conveniently located.
Stayed 2 nights in Dec 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in the heart of Ueno

Great stay! Prime location. It’s close to Ueno station and the Ueno Kesei Skyliner if you’re flying in from Narita Airport. The rooms are small, and the bathroom layout is different than what you see in most Tokyo hotels, but it’s cozy. Most staff didn’t speak English but they’re so great and will help with anything! Will be back soon!
Stayed 1 night in Oct 2024

8/10 Good

Norio

Liked: Cleanliness, staff & service, property conditions & facilities
Easy, clean, everything works fine.
Stayed 1 night in Jul 2024

8/10 Good

YEUNG CHUN

Liked: Cleanliness, staff & service
Disliked: Amenities
convenient, good furnishing facing a highway, too noisy
Stayed 1 night in Apr 2023

10/10 Excellent

Ching In

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Jun 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived a bit early, the staff was very kind to me and allowed me to check in early. I felt that the room was very spacious for the price and the air conditioning worked great to keep cool on a warm summer day. Some amenities you will have to stock by yourself in the lobby so be sure to pay attention to the staff's instructions when you are checking in.
Stayed 1 night in Jul 2024

6/10 Okay

Ka Wah

Disliked: Cleanliness

Worst than 2018

The room was spacious. Check in was not flexible and not friendly. Bedding with blood stains. Been stayed with this hotel back in 2018 and there was light breakfast but not anymore, too disappointed!
Stayed 3 nights in Dec 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean, but bit small room and easy to hear sound from corridor. One elevator made people wait long in the morning.
Stayed 1 night in Apr 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over the hotel is clean and comfortable. The areas I am concerned with are: 1. The hotel room door has to be physically locked when I go out unlike the other hotels. (The hotel staff did not highlight this matter when I checked in) 2. Anyone including the strangers can access to all the floors of the hotel.
Stayed 4 nights in May 2024

6/10 Okay

Siyi

Disliked: Property conditions & facilities
Building is old, toilet and bathroom together, old tiles on the wall, bad smell in the corridor.... Reservation staff was nice but not skillful enough. They were not really handling it well when my reservation info didn't show up right away and I was fretting. Staff started to speak Chinese to me although I told him I prefer Japanese. And having to insist on that for 3 times to have him switch to Japanese was also not well... Bed was good but towels give an unpleasant smell. I believe for this quality, the price is so much overrated.
Stayed 1 night in Oct 2024

4/10 Poor

Andrew

Disliked: Amenities
Visit didnt start well, when the receptionist ignored us when we arrived for 10 minutes while on the phone, and also the wait was in the rather shabby reception area with for some reason the AC going full tilt in heat mode and we were sweltering. Rooms are not too bad but I am not sure if the size measurements are accurate as seem small even by Tokyo standards despite the sizes indicating larger than comparable hotels. Bathroom has a really awkward double sliding door. On the plus side the sound insulation was very good and the traffic on the very close flyover in the front was not audible at all. There are fare better hotels available for the same price.
Stayed 5 nights in Oct 2025

10/10 Excellent

Hardeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good stay at this hotel, the staff were very friendly and accommodating. The room was very clean too and the area was convenient. The train station was 5 mins away for instance.
Stayed 3 nights in Sep 2025

10/10 Excellent

Stacey

Liked: Amenities, property conditions & facilities
Great hotel, quiet, clean and easy overnight from Narita airport.
Stayed 1 night in Sep 2025

10/10 Excellent

s

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, good location, Great staff.
Stayed 2 nights in Aug 2025

10/10 Excellent

MACHIKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅から近くて便利でした。
Stayed 2 nights in Jun 2025

6/10 Okay

Christopher

Disliked: Property conditions & facilities, room comfort
This is a decent stay for a single night, or a place just to crash. Great location, but very old and basic hotel. A bit overpriced for a 2 star hotel.
Stayed 1 night in Jun 2025

10/10 Excellent

Levy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Jun 2025

6/10 Okay

Hiroshi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
上野駅の入谷口から徒歩すぐの立地はとても良い
Stayed 1 night in Jun 2025

8/10 Good

Mei

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location, a lot of dining options around area.
Stayed 5 nights in Jun 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities
Sutton is a hotel that is casual hotel conveniently located with a friendly staff.
Stayed 3 nights in Apr 2025

6/10 Okay

EDSON KENJI

Liked: Cleanliness
Location of propertie is not bad. Not so far from Ueno station. But we can hear (not loudly) the train running from the room early morning. Need a remodel
Stayed 1 night in Mar 2025