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Indoor pool, lifeguards on site
Indoor pool, lifeguards on site
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationTokyo Imperial Palace8 min drive
    Popular LocationTokyo Tower15 min drive
    Popular LocationTokyo Dome18 min drive
    AirportTokyo (HND-Haneda)29 min drive

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  • Deluxe Room, 1 King Bed

    4.9/5 guest room rating

    Room amenities

    • City view
    • Sleeps 3
    More detailsDeluxe Room, 1 King Bed
  • Deluxe Room, 1 King Bed, Garden View (Imperial)

    5/5 guest room rating

    Room amenities

    • Sleeps 3
    More detailsDeluxe Room, 1 King Bed, Garden View (Imperial)
  • Horizon Deluxe, Room, 1 King Bed

    5/5 guest room rating

    Room amenities

    • City view
    • Sleeps 3
    More detailsHorizon Deluxe, Room, 1 King Bed
  • Premier Room, 1 King Bed

    Room amenities

    • City view
    • Sleeps 3
    More detailsPremier Room, 1 King Bed
  • Executive Suite, 1 King Bed

    5/5 guest room rating

    Room amenities

    • City view
    • Sleeps 3
    More detailsExecutive Suite, 1 King Bed
  • Deluxe Twin Room

    5/5 guest room rating

    Room amenities

    • City view
    • Sleeps 3
    More detailsDeluxe Twin Room
  • Deluxe Room, 2 Single Beds, Garden View (Imperial)

    4.4/5 guest room rating

    Room amenities

    • Sleeps 3
    More detailsDeluxe Room, 2 Single Beds, Garden View (Imperial)
  • Horizon Deluxe, Twin Room

    Room amenities

    • City view
    • Sleeps 3
    More detailsHorizon Deluxe, Twin Room
  • Horizon Deluxe Imperial Garden View King

    Room amenities

    • Sleeps 3
    More detailsHorizon Deluxe Imperial Garden View King
  • Horizon Deluxe Imperial Garden View Twin

    Room amenities

    • Sleeps 3
    More detailsHorizon Deluxe Imperial Garden View Twin
  • Horizon Premier Room 1 King Bed

    Room amenities

    • City view
    • Sleeps 3
    More detailsHorizon Premier Room 1 King Bed
  • Premier Suite, 1 King Bed

    Room amenities

    • City view
    • Sleeps 3
    More detailsPremier Suite, 1 King Bed
  • Shangri-La Suite

    Room amenities

    • Sleeps 3
    More detailsShangri-La Suite
  • Presidential Suite

    Room amenities

    • Sleeps 3
    More detailsPresidential Suite

About this area

Tokyo

In the city centre, Shangri-La Hotel, Tokyo is in Tokyo's Chiyoda neighbourhood, a walkable area with good shopping. Tokyo Imperial Palace and Tokyo Tower are notable landmarks, and some of the area's popular attractions include Disneyland® Tokyo and Tokyo DisneySea®. Looking to enjoy an event or a match while in town? See what's going on at Tokyo Dome. Our guests appreciate the hotel's location for the sightseeing.
Visit our Tokyo travel guide
View map
Popular Location

What's nearby

  • Tokyo Imperial Palace - 8 min drive
  • Tokyo Tower - 15 min drive
  • LaLaport Toyosu Mall - 15 min drive
  • Tokyo Dome - 18 min drive
  • Ueno Park - 20 min drive

Getting around

  • Tokyo Station - 5 min walk
  • Mitsukoshimae Station - 9 min walk
  • AirportTokyo (NRT-Narita Intl.) - 46 min drive

Restaurants

  • The Lobby Lounge — 1 min walk
  • Piacere — 1 min walk
  • Soranoiro Nippon - 3 min walk
  • Tokyo Ramen Street - 3 min walk
  • Rokurinsha Tokyo - 3 min walk

About this property

Shangri-La Hotel, Tokyo

Luxury Tokyo hotel in Chiyoda, near Tokyo Imperial Palace
This hotel features 3 restaurants, a full-service spa and an indoor pool. WiFi in public areas is free. Additionally, a 24-hour health club, a bar/lounge and a coffee shop/café are on-site. All 200 rooms feature thoughtful touches such as pillow menus and bathrobes, along with conveniences such as fridges and coffee makers. Other amenities available to guests include complimentary wireless Internet access, free wired Internet and 24-hour room service.
Shangri-La Hotel, Tokyo offers 200 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. A pillow menu is available. 42-inch Flat-screen televisions come with pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, bathrobes, slippers and bidets.

This Tokyo hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, Swedish massages, body scrubs and body treatments. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking: JPY 3000 per day
  • Valet parking: JPY 4500 per day
  • Electric car charging station
  • Limited parking spaces
  • Parking height restrictions apply
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle at scheduled times
  • Local area shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM–10 AM on weekdays and 6:30 AM–10:30 AM on weekends: JPY 3000-5000 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • Free bike hire
  • Full-service spa
  • Indoor pool
  • Lifeguards on-site
  • Sauna
  • Hot tub

Family friendly

  • Dry-cleaning service
  • Indoor pool
  • Laundry facilities
  • Fridge
  • Snack bar/deli

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Arabic
  • Chinese
  • English
  • French
  • German
  • Italian
  • Japanese
  • Korean

Business services

  • 24-hour business centre
  • Meeting rooms
  • Conference space

Outdoors

  • Lifeguards on site

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Massage - hot stone
  • Massage - swedish
  • Sauna
  • Hot tub

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning
  • Linens
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Fridge

More

  • Desk
  • In-room massage
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in between 3:00 PM and anytime
Early check-in subject to availability
Minimum check-in age - 16

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
24-hour airport shuttle service is available at scheduled times
Fees may apply; contact the property in advance to make arrangements
Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Renovations and closures

The following facilities or services will be unavailable from July 2 2020 to December 31 2020 (dates subject to change):
  • Dining venue(s)
  • Sauna
  • Hot tub

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Breakage deposit: JPY 5000 per stay
  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Guests are not required to pay the city tax when travel stay dates are between 1 July 2020 - 30 September 2021. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between JPY 3000 and JPY 5000 per person (approximately)
  • Airport shuttle fee: JPY 3100 per person (one-way)
  • Self-parking fee: JPY 3000 per day
  • Valet parking fee: JPY 4500 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply

Property is also known as

Shangri-La Hotel Tokyo
Shangri-La Tokyo
Shangri-La Hotel, Tokyo Hotel Chiyoda
Shangri-La Hotel, Tokyo Japan
Shangri La Tokyo
Shangri La Chiyoda
Shangri-La Hotel, Tokyo Hotel
Shangri-La Hotel, Tokyo Tokyo
Shangri-La Hotel, Tokyo Hotel Tokyo

Frequently asked questions

Can I cancel my reservation for free at Shangri-La Hotel, Tokyo and receive a full refund?
Yes, Shangri-La Hotel, Tokyo offers free cancellation on select room rates, because flexibility matters! Please refer to Shangri-La Hotel, Tokyo cancellation policy on our site for more details about any exclusions or requirements.
Does Shangri-La Hotel, Tokyo have a pool?
Yes, this property has an indoor pool.
Is Shangri-La Hotel, Tokyo pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Shangri-La Hotel, Tokyo?
Self-parking is available for JPY 3000 per day. Valet parking is available for JPY 4500 per day. Limited spots are available.
What time is check-in at Shangri-La Hotel, Tokyo?
Check-in is from 3:00 PM to anytime. A fee applies for early check-in (amount may vary, subject to availability).
What time is check-out at Shangri-La Hotel, Tokyo?
Checkout is at noon. Late checkout is available for a fee (amount may vary, subject to availability).
Does Shangri-La Hotel, Tokyo provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of JPY 3100 per person, one-way, applies.
Where is Shangri-La Hotel, Tokyo located?
Located in Chiyoda, this luxury hotel is 1.1 mi (1.8 km) from Tokyo Imperial Palace, and within 3 mi (5 km) of Ueno Park and Tokyo Dome. Tokyo Tower and LaLaport Toyosu Mall are also within 3 mi (5 km). Mitsukoshimae Station is 9 minutes by foot and Kyobashi Station is 10 minutes.
4.7
Exceptional
387 reviews
5 - Excellent
313
4 - Good
54
3 - Okay
15
2 - Poor
2
1 - Terrible
3

4.8/5

Cleanliness

4.7/5

Staff & service

4.9/5

Amenities

4.8/5

Property conditions & facilities

3/5 Okay

Stayed 2 nights in Aug 2020

5/5 Excellent

Stayed 1 night in Jul 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was a very nice stay in Shangri-La Tokyo especially our family enjoyed a lot the service in Horizon Floor as well as lobby floor restaurant Piacere.
Stayed 4 nights in Jan 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing as always. Even shipped some bracelets my family left in one of the robe pockets.
Stayed 1 night in Jan 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Horizon Club rooms worth a try - excellent breakfast at the Club Lounge and an impressive view from the room.
Stayed 1 night in Jan 2020

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