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City Pension Zem

3.0 star property
Hotel in Tokyo with a restaurant

Choose dates to view prices

City Pension Zem offers a quiet escape in bustling Tokyo. Guests appreciate the helpful staff, dry cleaning/laundry services, and tasty restaurant meals. The hotel provides in-room WiFi and spa services, including massages, to help visitors recharge for another day of sightseeing.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Kitchen
  • Laundry
  • Air conditioning
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Basic Quadruple Room

Basic Quadruple Room

Basic Quadruple Room

Highlights

Air conditioning
Kitchenette
Fridge
Dining table
LCD TV
Washer/dryer
Renovated in 2025
Fan
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds and 2 Twin Futons

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Air conditioning
Kitchenette
Fridge
Dining table
LCD TV
Washer/dryer
Renovated in 2025
Fan
  • 80 sq m
  • Sleeps 6
  • 2 Double Beds and 4 Twin Futons

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About the area

Map
2-16-9, Nihonbashikakigaracho, Chuo-ku, Tokyo, Tokyo, 103-0014

What's nearby

  • Tokyo International Forum - 6 min drive - 3.3 km
  • Sensoji Temple - 7 min drive - 4.4 km
  • Tokyo Imperial Palace - 8 min drive - 3.7 km
  • Tokyo Dome - 9 min drive - 4.4 km
  • Tokyo Skytree - 9 min drive - 4.8 km

Getting around

  • Suitengumae Station - 3 min walk
  • Bakurochou Station - 16 min walk
  • Tokyo (HND-Haneda) - 25 min drive

Restaurants

  • ‪福しん - ‬3 min walk
  • ‪讃岐うどん 谷や - ‬3 min walk
  • ‪Single O Hamacho - ‬3 min walk
  • ‪マクドナルド - ‬3 min walk
  • ‪しばらく - ‬2 min walk

About this property

City Pension Zem

Hotel remodelled in 2025 and located near Tokyo Imperial Palace
City Pension Zem provides amenities, such as laundry facilities and a restaurant. Stay connected with free in-room WiFi.
Additional perks include:
  • A lift, luggage storage and smoke-free property
  • Guest reviews say great things about the helpful staff
Room features
All guest rooms at City Pension Zem feature perks, such as laptop-friendly workspaces and air conditioning, in addition to amenities, such as free WiFi and safes.
More conveniences in all rooms include:
  • Heating and fans
  • Bathrooms with rainfall showers and bidets
  • 50-inch LCD TVs with digital channels
  • Wardrobes/cupboards, kitchenettes and fridges

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A restaurant

Family friendly

  • All-in-one washing machine/dryer
  • Dining table
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (once per stay)

Accessibility

  • Lift

More

  • 1 building
  • 10 floors
  • Built in 1983
  • Renovated entire property - October 2025
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free extra futon

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch LCD TV with digital channels

Food and drink

  • Dining table
  • Kitchenette
  • Microwave
  • Paper towels
  • Refrigerator
  • Toaster

More

  • Air conditioning (climate-controlled)
  • All-in-one washer/dryer
  • Desk
  • Electrical adapters
  • Fan
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7 AM - 11 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

City Pension Zem Hotel Tokyo
City Pension Zem Hotel
City Pension Zem Tokyo
Japan
City Pension Zem Tokyo
City Pension Zem Hotel
City Pension Zem Hotel Tokyo

Frequently asked questions

Is City Pension Zem pet-friendly?

No, pets are not allowed at this property.

How much is parking at City Pension Zem?

This property doesn't offer parking.

What time is check-in at City Pension Zem?

Check-in start time: 3 PM; check-in end time: 11 PM. After-hours check-in is not available.

What time is check-out at City Pension Zem?

Checkout is at 11:00 AM.

Where is City Pension Zem located?

Located in Chuo, this hotel is 0.2 mi (0.3 km) from Suitengu Shrine and within 3 miles (5 km) of Sensoji Temple and Tokyo Imperial Palace. Tokyo Skytree and Tokyo Dome are also within 3 miles (5 km). Suitengumae Station is only a 3-minute walk and Hamacho Station is 9 minutes.

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Reviews

City Pension Zem Reviews

9.0

Wonderful

8.8

Cleanliness

8.8

Location

9.2

Staff & service

8.8

Eco-friendliness

8.6

Property conditions & facilities
Rating 10 - Excellent. 119 out of 213 reviews
Rating 8 - Good. 71 out of 213 reviews
Rating 6 - Okay. 16 out of 213 reviews
Rating 4 - Poor. 5 out of 213 reviews
Rating 2 - Terrible. 2 out of 213 reviews

Reviews

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean, with friendly and helpful staff and easy access to public transport.
Stayed 7 nights in Apr 2024

10/10 Excellent

Ivy Mei Yee

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are large and only 3 rooms on every floor, Staff were nice.
Stayed 4 nights in Jun 2023

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
The people are so friendly the places very clean, and the staff has gone above and beyond all my needs. Thank you so much.
Stayed 28 nights in Jun 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here. The room was pretty big and the location was nice and quiet. They provided us clean towels and water bottles daily if we needed. There’s a 7 eleven right around the corner and the subway was about a 7 min walk. The property is older but that didn’t bother us. We would definitely stay here again.
Stayed 7 nights in May 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Second time around

This is our second time staying at this hotel and that is for a reason. The room is spacious especially for Japanese standards, there is a special touch to it as the owner is very hands on and it is close to the TCAT where one can board the limousine bus to go to Haneda or Narita airport. They have many amenities and they would refresh our towels and bottled water everyday. There are also many restaurants nearby and is walking-distance to train stations. We will definitely stay again!
Stayed 3 nights in Dec 2024

8/10 Good

Jeremie

Liked: Cleanliness, staff & service, property conditions & facilities
The room was large, clean and very comfortable for one person. The hotel is also in a convenient area, not far from a few subway lines and is surrounded by convenience stores and there's a decent selection of restaurants and fast food locations nearby as well. Check-in was easy and they'll transport your luggage to your room if you arrive early and leave them at the hotel. The hotel is right next to a school so it can get rather noisy, especially during the morning.
Stayed 4 nights in May 2023

10/10 Excellent

Deidere

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Mar 2023

10/10 Excellent

????

Liked: Cleanliness, staff & service, property conditions & facilities
設備は古いが、アメニティなども充実しており、また利用したいホテルです。
Stayed 1 night in Feb 2025

8/10 Good

Midori

Liked: Cleanliness, staff & service
Friendly owners, amenities are provided. Rooms are bigger than the average Tokyo hotel rooms. The room is dated, but the rooms are clean. They give you new towels and free water everyday. They will keep your luggage as well.
Stayed 3 nights in Feb 2025

8/10 Good

MITSUHIRO

Liked: Cleanliness, staff & service, property conditions & facilities
様々な所に注意書きがあります。丁寧な説明で助かりました。部屋の電気は説明をしっかり聞いたほうがいいです。
Stayed 1 night in Feb 2025

6/10 Okay

Satoyo

Liked: Amenities
思ってた以上に部屋が広くて 宿泊しやすかった。
Stayed 1 night in Dec 2024

8/10 Good

Hiroaki

Liked: Cleanliness, staff & service, amenities
古い建物ですが部屋が広く満足です。 暖房が効いてくるのが時間かかります。
Stayed 1 night in Dec 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort

Great location and service

Great location and stay
Stayed 10 nights in Dec 2024

8/10 Good

???

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
エアコンなど一つ一つの内装が、古いけどしっかり手入れされていて、素晴らしいと思った 入り口は分かりづらかった
Stayed 1 night in Dec 2024

10/10 Excellent

Yuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋が広くて落ち着けました。
Stayed 1 night in Nov 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and affordable!
Stayed 1 night in Nov 2024

10/10 Excellent

Moruya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a lot of space. Everything we needed was there. We wish we could have stayed longer.
Stayed 4 nights in Nov 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable stay

Enjoyed our short two-night stay here. The hotel staff were very friendly, respectful and helpful.
Stayed 2 nights in Nov 2024

6/10 Okay

Keiko

近くにランドリーがあり助かりました特に暑い中で旅行している者にとっては。
Stayed 7 nights in Oct 2024

10/10 Excellent

リョウ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
今回は1泊の利用でしたが、連泊利用もしたくなる落ち着いた雰囲気でした。 建物や設備に年季は入っていますがきちんと手入れされ、不備なく使えます。
Stayed 1 night in Oct 2024

10/10 Excellent

FUKUMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

フロント対応時間だけ注意

まず場所が便利。 最寄り駅は「水天宮前」ですが、人形町駅にも近く、TCATも近いので空港へのリムジンバス移動もしやすい。周辺での買い物や飲食のお店も選択肢が豊富です。 ホテル自体は古いのですが、驚くほど手入れや清掃が行き届いていてとても居心地が良いと思いました。 掲示物もしっかりしてあるので迷うことがほぼありません。アメニティや貸し出し品のサービスも細かい配慮が伺えて感動ものです。 唯一注意すべきはフロント対応時間が24時間ではないことくらい。チェックインの日に飲み会がある人は気を付けましょう。
Stayed 3 nights in Oct 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Old but good

It's very spacious but since the hotel is old, the carpet is not as clean looking and the a/c is not as strong.(it just takes time to cooldown the space but doesnt lack the power). Staff is very friendly and all speaks very good english. Location is great as you have many subway station to choose from (ranging from 5min to 15min walk), and most importantly, the airport limo bus is like 7 minute walk away.
Stayed 14 nights in Sep 2024

10/10 Excellent

Ronny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a calm neighbourhood, close to subway. Friendly staff. Very good price. Highly recommended.
Stayed 15 nights in Sep 2024

8/10 Good

Mari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
静かでゆっくりくつろげました。また機会があれば利用したいです。
Stayed 1 night in Sep 2024

10/10 Excellent

Takako

Liked: Cleanliness, amenities, property conditions & facilities
200m from Tokyo city Air Terminal. Easy access from/to Narita or Haneda airport. Staff members are friendly and very kind. The owner speaks fluent English.
Stayed 2 nights in Sep 2024