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Hotel Cristallo Relais Sure Hotel Collection by Best Western

3.0 star property
Property with free parking, near Hadrian's Villa

Choose dates to view prices

Hotel Cristallo Relais Sure Hotel Collection by Best Western is moments from Hadrian's Villa. Guests enjoy local specialties at Il Torchio restaurant, relax in the garden, and use the outdoor pool, coffee shop/cafe, WiFi, and bar for evening drinks.

Reviews

7.2 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Pool
  • Breakfast available
  • Pet-friendly
  • Housekeeping
The current price is NZ$157
includes taxes & fees
9 Nov - 10 Nov

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Family Room, Multiple Beds, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Family Room, Multiple Beds, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
2 bedrooms
Select Comfort bed
Bidet
Private bathroom
  • 30 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Standard Room, 3 Single Beds, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Standard Room, 3 Single Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Select Comfort bed
Blackout curtains
Bidet
Private bathroom
Minibar
  • 20 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Standard Room, 1 Queen Bed, Non Smoking

7.0 out of 10
Good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Select Comfort bed
Blackout curtains
Bidet
Private bathroom
Minibar
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Standard Room, 2 Single Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Select Comfort bed
Blackout curtains
Bidet
Private bathroom
Minibar
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Standard Room, Multiple Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Select Comfort bed
Blackout curtains
Bidet
Private bathroom
Minibar
  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Standard Twin Room

  • Sleeps 2

Standard Room, 3 Twin Beds, Non Smoking

  • Sleeps 3
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About the area

Map
Via Maremmana Inferiore Km. 0,500, Villa Adriana, Tivoli, RM, 10

What's nearby

  • Hadrian's Villa Greek Theater - 3 min drive - 1.9 km
  • Hadrian's Villa - 4 min drive - 2.2 km
  • Terme di Roma - Acque Albule - 6 min drive - 4.8 km
  • Villa d'Este - 7 min drive - 3.7 km
  • Villa Gregoriana - 9 min drive - 5.5 km

Getting around

  • Bagni di Tivoli Station - 5 min drive
  • Ponte di Nona Station - 14 min drive
  • Rome (FCO-Fiumicino - Leonardo da Vinci Intl.) - 50 min drive

Restaurants

  • ‪Paninoteca Acquaferrata - ‬19 min walk
  • ‪Da Totarello - ‬14 min walk
  • ‪KOKO - ‬16 min walk
  • ‪Cosmico - ‬6 min walk
  • ‪Il Torchio - ‬4 min walk

About this property

Hotel Cristallo Relais Sure Hotel Collection by Best Western

Property near Hadrian's Villa
At Hotel Cristallo Relais Sure Hotel Collection by Best Western, you can look forward to an airport shuttle, a terrace and a coffee shop/cafe. The on-site local cuisine restaurant, Il Torchio, offers lunch and dinner. In addition to a garden and a bar, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • A seasonal outdoor pool
  • Free self-parking
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and express check-out
  • Luggage storage, concierge services and a lift
Room features
All 50 rooms offer comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes.
Other amenities include:
  • Select Comfort beds and cots/infant beds (surcharge)
  • Bathrooms with showers and bidets
  • Daily housekeeping, desks and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 9:30 AM for a fee: EUR 7 for adults and EUR 7 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Il Torchio

Things to do

  • Seasonal outdoor pool

Family friendly

  • Cot (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • Banquet hall
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Select Comfort mattress

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 1:30 AM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 30
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 10 per pet, per day
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are available for EUR 10.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: EUR 20 per day
  • A tax is imposed by the city: EUR 3.00 per person, per night, up to 5 nights. This tax does not apply to children under 10 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 7 for adults and from EUR 7 for children
  • Airport shuttle fee: EUR 70 per vehicle (return, maximum occupancy 4)
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 30 (subject to availability)
  • Crib (infant bed) fee: EUR 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Property Registration Number IT058104A1E402U34V

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from May to September

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Relais Cristallo Inn Tivoli
Relais Cristallo Inn
Relais Cristallo Tivoli
Relais Cristallo
Relais Cristallo

Frequently asked questions

Does Hotel Cristallo Relais Sure Hotel Collection by Best Western have a pool?

Yes, this property has a seasonal outdoor pool.

How much does it cost to stay at Hotel Cristallo Relais Sure Hotel Collection by Best Western?

As of 4 Nov 2025, prices found for a 1-night stay for 2 adults at Hotel Cristallo Relais Sure Hotel Collection by Best Western on 9 Nov 2025 start from NZ$145.11, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Cristallo Relais Sure Hotel Collection by Best Western pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 10 per pet, per day. Service animals are exempt from fees.

How much is parking at Hotel Cristallo Relais Sure Hotel Collection by Best Western?

Self-parking is free at this property.

What time is check-in at Hotel Cristallo Relais Sure Hotel Collection by Best Western?

Check-in start time: 2:00 PM; check-in end time: 1:30 AM. After-hours check-in is not available.

What time is check-out at Hotel Cristallo Relais Sure Hotel Collection by Best Western?

Checkout is at 11:00 AM. Late checkout is available for EUR 30 (subject to availability).

Does Hotel Cristallo Relais Sure Hotel Collection by Best Western provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of EUR 70 per vehicle applies.

Where is Hotel Cristallo Relais Sure Hotel Collection by Best Western located?

Situated in Tivoli, this property is 1.1 mi (1.7 km) from Hadrian's Villa Greek Theater and within 3 miles (5 km) of Hadrian's Villa and Villa d'Este. Terme di Roma - Acque Albule and Tivoli Cathedral are also within 3 miles (5 km).

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Reviews

Hotel Cristallo Relais Sure Hotel Collection by Best Western Reviews

7.2

Good

8.0

Cleanliness

7.4

Location

7.6

Staff & service

6.6

Eco-friendliness

7.0

Property conditions & facilities
Rating 10 - Excellent. 16 out of 87 reviews
Rating 8 - Good. 37 out of 87 reviews
Rating 6 - Okay. 21 out of 87 reviews
Rating 4 - Poor. 9 out of 87 reviews
Rating 2 - Terrible. 4 out of 87 reviews

Reviews

8/10 Good

massimo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Consiglio il ristorante dell'albergo dove ho potuto mangiare anche senza glutine
Stayed 1 night in Oct 2025

6/10 Okay

Verified traveller

Disliked: Room comfort

Helt ok

Noe enkel frokost, lite og dårlig kommunikasjon fra hotellets side. Grei beliggenhet, ok hotell.
Stayed 7 nights in Jul 2025

8/10 Good

camille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel bien situé. Personnel à l'écoute et agréable. Chambre propre. Petit déjeuner correct mais sans plus.
Stayed 1 night in May 2025

6/10 Okay

Gianluigi

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Purtroppo le porte di legno delle camere, con un corridoio che non assorbe i rumori, non sono il massimo per un hotel confortevole. Non siamo tutti uguali, pero' purtroppo esistono clienti che entrano ed escono dalle stanze, sbattendo le porte e questo sinceramente non va bene. Ingresso doccia stretto e scomodo. Inesistenti i dispenser appesi al muro in bagno.
Stayed 2 nights in Feb 2025

6/10 Okay

Philip

Disliked: Cleanliness, property conditions & facilities, room comfort

Good location, awful hotel

First time using this hotel and wouldn’t use it again, the rooms are dirty and not maintained properly! Breakfast options are not great for European citizens! When I complained to the receptionist, I didn’t get a good response, no way to deal with customers! Definitely I will not be using this hotel again!
Stayed 2 nights in Feb 2025

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Servono tappi per le orecchie

L'insonorizzazione delle camere è pessima. A questo si aggiunga il piano bar al piano terra che fa musica ad alto volume fin dopo la mezzanotte. Colazione: alle 9 il buffet è stato già sbarazzato. Serviti brioche, cappuccino e acqua senza altrw spiegazioni
Stayed 1 night in Feb 2025

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommendable

Great location. Easy parking. Quiet area. Nice to find a place with twin beds to accommodate myself and my two sons. The best thing in the restaurant was the pizza.
Stayed 2 nights in Sep 2024

6/10 Okay

Verified traveller

Liked: Staff & service

Piscina rotta

Abbiamo scelto questo hotel perché sulla strada, per fare una pausa nel nostro viaggio e riposarci una mattinata in piscina. Purtroppo al risveglio abbiamo scoperto che la piscina era in riparazione. Per il resto il personale è gentile e la camera spaziosa, ma la struttura è chiaramente vecchia.
Stayed 1 night in Aug 2024

8/10 Good

Prakash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All over good!

My family and me stay for 2 days. Easy to reach train station and airport. Over all good experience just need to mention about breakfast services bit poor 😕
Stayed 2 nights in Jun 2024

2/10 Terrible

Gianluca

Disliked: Staff & service, property conditions & facilities, room comfort

Old very old

Purtroppo solo poche camere ricondizionate. La maggior parte sono datate e rumorose. Il sonno viene spesso interrotto da chi osssa nel corridoio o chi vede la tv o è in bagno nella camera vicina. È come andare a letto con il vicino.
Stayed 3 nights in Nov 2023

6/10 Okay

France

Liked: Cleanliness
Very limited parking. Employees parked in customer parking. Had to go in and get one to move their car.
Stayed 1 night in Sep 2023

6/10 Okay

jean-pierre

Liked: Cleanliness, property conditions & facilities
Goed voor een verblijf op doorreis. Zeker geen vakantiehotel.
Stayed 3 nights in Jun 2023

4/10 Poor

francisco

Disliked: Property conditions & facilities, room comfort
Instalaciones totalmente diferentes a las que muestran las fotos, ruidoso.
Stayed 1 night in Sep 2022

8/10 Good

Cavattoni

Liked: Cleanliness, staff & service, property conditions & facilities
Bene in generale. Personale veramente gentile e cortese.
Stayed 1 night in Feb 2022

8/10 Good

FRANCO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personale accogliente ed educato. Stanza pulita con una mega tv. Parcheggio disponibile interno struttura, ristorante ottimo. ottimo rapporto qualità/ prezzo
Stayed 1 night in Feb 2022

8/10 Good

Francesco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

In buona posizione

Soggiorno confortevole, personale gentile, efficiente e disponibile. Colazione nella norma. Molto comodo il parcheggio, anche coperto.
Stayed 3 nights in Nov 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
La struttura è piuttosto datata ed è evidente la necessità di una rinnovamento soprattutto per quanto attiene alla insonorizzazione delle camere e ai bagni in cui lo spazio è veramente troppo ridotto. Anche l'arredamento è vermanete minimale. Tuttavia è molto pulito e c'è tutto ciò che serve per un soggiorno tempraneo come il mio. Buono il ristorante . Deludente la colazione ma non si può vfare il buffet a causa del covid.
Stayed 1 night in Nov 2020

4/10 Poor

Mirko, Italy

Liked: Cleanliness
Disliked: Property conditions & facilities
Struttura vecchia, non c'era acqua fino a tarda sera
Stayed 2 nights in Jul 2020

6/10 Okay

Michela

Liked: Cleanliness, property conditions & facilities
la struttura di per se è molto bella, camere spaziose e buon servizio di ristorazione, ma le camere sono insonorizzate malissimo, purtroppo la sera che ho alloggiato io in cortile c'era una festa di compleanno con musica e deejay ed era come averli in camera. Peccato perchè il resto è buono
Stayed 1 night in Jun 2020

6/10 Okay

Véronique

Liked: Cleanliness

Vieillot et peu accueillant

Hôtel sans aucun charme où il ne vaut mieux pas rester plus d'une nuit. Literie moyenne, chambre OK, salle de bain un peu glauque, et petit déjeuner tocard.
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Le camere hanno bisogno di manutenzione, La doccia non funziona correttamente, il ristorante è mediocre, l'hotel deve essere aggiornato
Stayed 5 nights in Jun 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Niente colazione negativa. Struttura buona. Buona accoglienza
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Buona posizione per raggiungere anche con mezzi pubblici i luoghi di interesse.arredamento delle camere modesto ma decoroso.Buona la pulizia , cortese il personale.Ben fornito il buffet della colazione. buon rapporto qualita prezzo
Stayed 1 night in Apr 2019

8/10 Good

Francesco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Esperienza positiva

Esperienza positiva, location strategica e comodamente accessibile. Estrema cortesia del personale. Ampie stanze e colazione gustosa. Ci tornerò.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Etape sympathique

Hotel difficile à trouver!!!! Il n'est pas à TIVOLI même mais à Villa Adrianna. De plus il est situé à trente mètres de la route mais pas d'enseigne Lumineuse assez grande pour le situer. De fait il est légèrement bruyant la zone industrielle environnante l'a rattrapée. Le personnel est très sympathique, la nourriture est bonne Il reste une bonne étape à tarif raisonnable et une bonne adresse
Stayed 1 night in Apr 2019