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"Nice clean place, very comfy beds, and great location for going to White Sands Nat Park. "

"The Lodge at Cloudcroft was an experience and definitely met to my expectations. Walking into the lobby and seeing the classic decor instantly made it feel like you were walking into history. The staff was friendly, and the fireplace was warm. Overall, it was a great experience! The room wasn't huge, but not unexpected. It was cozy, and had all the amenities you could need. Having a smart TV connected to the internet was a nice modern touch, but history was all around us. If I have any complaint it's that the observation tower was locked while we were there. I didn't have a chance to ask about access, but I was hoping to go up. Beyond that, the facility is obviously a little old and some things are showing some wear, but that's understood and expected. I would definitely return to this location to stay again."

"Pet friendly"

"Check in time, as stated on the website, was 3:00 PM. We arrived shortly after 3:00 PM, only to be told that our room was not available yet and to check back in about 30 minutes. After waiting 30 minutes in the lobby area and checking back with the front desk attendant, we were told that they had not started cleaning the room, and to check back in about another 30 minutes. Finally, after waiting over an hour, we were told our room was available for our check in. It was unfortunate that we had to wait so long for our room after traveling all day to get to our destination. No one offered us an alternative room, a discount for the inconvenience, or any amenities while we waited in the lobby. I had to ask if coffee or tea was available while we waited for our room to be cleaned for our check in. We were very unsatisfied with the extended amount of time it took to get our room and will consider other accommodation alternatives for our next stay in the area."

"Room was clean and staff was very nice...."

"The pool was closed. The staff was unwelcoming. The fridge was broken. The shower had mold. The ice machine was broken. No vending on site. Gym discounted pass was not honored. AC worked well. Bed was soft. "

"We stayed here over Spring Break to visit White Sands National Park. The rooms had recently been remodeled and were better than expected inside, with the exception of the bathroom (still old) and the sofa bed had tons of debris underneath when pulled out and clearly had not been vacuumed in some time. The room had enough space for our family of 6. We had a mini fridge and microwave in our room. The breakfast was good, but highly congested. This was partly due to spring break crowds, and because the serving area is tucked into a corner but we enjoyed the available options. "

"We like that the property is pet friendly and returned this year as a result. The breakfast is amazing. White Sands Bowl is excellent. Not huge, but a great way to start the day. The green chili is delicious! It is an older motel, but it has been updated. I like that the lamps had USB ports. Thank you for another comfortable stay!"

"Pls. Fix the ventilation in the bathroom. Thanks "