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"Excellent and central location. The staff was very kind and accommodating. Room is very clean and modern."

"The breakfast was good and big selection "

"Room was very clean, and the bed was very very comfortable. Unfortunately, the air-conditioning did not work, and the heating was on all the time so nights were unbearably hot and stuffy in the room, even with the window open. This was a real shame as we really did not sleep well. I asked reception about this and received a shrug in response. Only one pillow each, and we ran out of toilet roll on the third night as no spares were given. A kettle in the room would’ve been nice to be able to make a cup of tea as one cannot carry one all the way up from The common room, which is in a basement. "

"Great mix of buffet and cooked breakfast, quiet and relaxing hotel"

"The staff was very helpful during problems with air travel,especially Gabriel...The hotel restaurant was wonderful..The area is very busy being so close to the train station(but convenient in that regard) but also within 2 blocks of great restaurants,the outdoor market and Santa Maria Novella(dont miss that!!)"

"Rooms are very small."

"I don’t often write reviews but this place was actually amazing. It looks unassuming on the outside - this is not a reflection of the inside!! Lovely helpful reception staff, brilliant quiet bedroom, comfy beds and fancy bathroom with lots of cool shampoos etc. free water, drinks and snacks and a brilliant breakfast included. Kids had a single bed each which was really important. 10/10. Didn’t use the spa areas so can’t comment on that. Definitely raising the standard of hotels!"

"Location is very near the popular tourist spots and they provide free baggage storage after checkout for later pickup"

"Excellent location. Fantastic roof top terrace. Decent breakfast."