Thủy Xuân Hotels, Hue

"Excellent customer service "

"Traditional pool room was large and cool (temp) with small approx 5ft deep pool large enough to swim in, facing a creek and villas on the other side. Although close to villas on each side felt relatively private outside and very quiet and private when sleeping. Some beautiful details inside villa, some clashing of styles. Excellent breakfast. Of note are the kind helpful staff which make the stay 5 stars. Spa set up is nice and we enjoyed our 2 massages. Expensive for Vietnam, especially the restaurant (which was quite good) but you can order delivery through grab - overall we really enjoyed our 2 nights. "

"We had an excellent stay here. It’s an older hotel but is well looked after by wonderful staff. Lovely outdoor area overlooking the river which was great for a drink before heading out into town. It’s very close to lots of great restaurants and bars. Pool is lovely and the breakfasts were fantastic. Loved this place - definitely recommend it!"

"The Kobi Onsen resort is a new, up and coming resort located near Hue. Just outside the city proper, it provides transportation to many nearby activities. The rooms were fantastic and the resort was incredible. We took advantage of the Onsen and the Spa and enjoyed both. Two areas to improve would be: (1) in the responsiveness to orders - it often took quite a while to get drinks; and (2) the meals - we had several meals there. I would recommend westerners avoid the western food - it might not live up to standards. Overall, this is a fantastic new resort and I would absolutely stay there again. Relaxing by the Koi Pond and enjoying the pina coladas was a peak of the trip for us."

"All perfect. The rooftop bar could have opened more windows so guests can enjoy the view with some fresh air. It was a bit stuffy inside."

"The staff are very nice and helpful, we should have stayed longer. "

"Beautiful hotel. Excellent staff."

"This is probably the friendliest hotel I have ever stayed in. It wasn't because they felt they had to be nice but genuinely all just seemed to be lovely people who couldn't do enough for me. Without trying to sound trite, it really was nice to come back to every time as they all seemed so pleased to see you. I thought I would be late arriving, as there was an issue on the railway line from Da Nang, so I messaged the hotel. Unlike most places I contact, the reply came back almost straight away. They welcome I got when I arrived was so warm, and the property so beautiful, I immediately booked for an extra night and would happily have stayed forever. I had a spa with Su, which I think originally should have been 60 minutes. However it took as long as it needed to and rather than just being a set massage from the menu, it was entirely suited to my needs and I felt incredible after. The amazing manageress informed me at breakfast on my final day, that the railway line was again closed but she arranged a private car, that cost me less than the Grab I had to get on the way there. The driver did a detour via the spectacular Hai Van Pass and stopped at the top for me to admire the view at my own pace. I would love to back to this hotel or the other one they have. I even purchased a bottle of the scent you can smell throughout the hotel, to remind me of my stay."

"Staff were lovely and couldn't do enough for us. Our room, whilst quite large, didn't have a window and the black furnishings weren't to our taste and also highlighted dust in, for example, slatted bathroom door. Breakfast was good. Location was excellent. Dinner not served in the hotel, but lots of excellent options close by."