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Reviews of City Hotel Rembrandt

3 out of 5
City Hotel Rembrandt
Nieuwe Beestenmarkt 10, Leiden

Reviews

8.0

Very good

Rating 10 - Excellent. 66 out of 222 reviews" "
Rating 8 - Good. 104 out of 222 reviews" "
Rating 6 - Okay. 37 out of 222 reviews" "
Rating 4 - Poor. 13 out of 222 reviews" "
Rating 2 - Terrible. 2 out of 222 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Oleksandr

Liked: Cleanliness, property conditions & facilities
Check-in was a bit rough. That day I was flying from another country, thus once arriving at the hotel around 17:00 I saw a locked entrance door - I was a bit surprised. Fortunately, I had a phone with international SIM, thus I was able to call the "night shift" number, then they let me in remotely. So, this was only one "bad surprise". Everything was good.
Stayed 2 nights in Sep 2023

8/10 Good

Scot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, comfortable room
Great location, close to the train station and in the old inner city. Comfortable bed, nice bathroom with horrible lighting. The lights bedside weren’t great either but it was a very nice room. The staff was great also.
Stayed 2 nights in Sep 2023

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel located near the center of Leiden and its Central Station. The reception staff was very kind and accommodating. I enjoyed my stay here and would stay here again if I were to return to Leiden.
Stayed 1 night in Aug 2023
Response from Front Office on 6 Aug 2023
Thank you for your review! Team Rembrandt

10/10 Excellent

Sandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Delightful staff - excellent service - and vegan breakfast
Stayed 3 nights in Jul 2023
Response from Front Office on 26 Jul 2023
Thank you for your review! Team Rembrandt

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was very comfy and the breakfast had filling options.
Stayed 1 night in Jun 2023
Response from Front Office on 29 Jun 2023
Thank you for your review, Team Rembrandt

8/10 Good

Brian

Liked: Cleanliness
Disliked: Amenities
Excellent location within walking distance from the station, yet not seedy like a "train station" neighbourhood. Windmill Museum and shops and restaurants and canals all right there. The hotel is dated but super clean. Wifi was crappy. Staff was friendly and present only in the mornings. Avoid room 108 - the largest - if you want privacy - it is big and bright, but literally they have set up picnic tables on the patio that can look directly into your room, into your bathroom, onto your bed, if your blinds aren't completely closed.
Stayed 5 nights in May 2023

10/10 Excellent

Mathew

Business traveller
Liked: Staff & service, property conditions & facilities
Very friendly, great location. Door key was novel
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay for a night
The hotel uses online check-in. You get sent a link to open the various doors. It's practical but there is no one on hand to answer any questions. (We struggled a bit with the lights.) The room was very comfortable though and the location was very convenient. It suited our purposes very well but might book something else if I was looking for a place to stay for multiple nights.
Stayed 1 night in Aug 2022

10/10 Excellent

Konstantinos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!!! I just couldn’t figure out the A/c so I was a bit cold during the night. Happily the bed covers saved me. I would highly recommend this property
Stayed 1 night in Aug 2022

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel, in good location in Leiden.
Nice clean hotel, in good location in Leiden.
Stayed 2 nights in Jul 2022

8/10 Good

Anthony, Perth

Travelled with partner
Liked: Cleanliness, staff & service
Download electronic access very useful and simple to use
Stayed 2 nights in Jul 2022

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean, Cozy, great views from back balcony. Easily walk to everything Leiden offers. Automated/App check in and entry was very efficient.
Stayed 1 night in Jun 2022

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service
Comfortable, convenient, helpful staff
Stayed 1 night in May 2022

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable bed. Excellent breakfast. Staff very pleasant, welcoming. I would go there again if I was going to Leiden. Highly recommended.
Stayed 1 night in May 2022

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Patricia O'Neill
The location was wonderful. The walk from central station was 6 minutes. Everything was better than I had hoped for when I booked the reservation.
Stayed 2 nights in May 2022

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff welcoming, friendly and helpful. Convenient location for train station and city. Rooms spacious and good facilities.
Stayed 3 nights in May 2022
Response from fo on 11 May 2022
Thank you for your positive review!

4/10 Poor

Iris

Liked: Cleanliness, staff & service
Disliked: Amenities
I did not think it was possible to have a hotel room this small. The coffee pot was put on the window sill because there was no room to put it anywhere else. The toilet was next the tiny, single (not twin!) bed. There was barely room to stand when you were not lying on the bed. Also, while checkout was at 11am, they would only keep luggage till 2pm as the staff would disappear by then. Overall, a strange, inhospitable experience. Staff, when there, was great. The location is also great. But Leiden is small, and there are plenty of wonderful hotels around.
Stayed 3 nights in Apr 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great view, great city and a great place to stay.
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got a free upgrade, very easy check in process and good breakfast.
Stayed 1 night in Jul 2021

2/10 Terrible

Beatrice C

Stayed 2 nights in May 2020

10/10 Excellent

Marek, Bialystok, Poland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, close to Leiden Central train station good, clean place.
Stayed 2 nights in Feb 2020
Response from Team Rembrandt on 13 Feb 2020
Thank you for your positive review. We hope to welcome you another time in the future. Warm regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Team Rembrandt on 3 Nov 2019
Dear, Thank you for your 8/10. Kind regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was somewhat nerve-wracking to arrive in pouring rain and hope that the code eventually provided by email would open the lock-box and deliver a key. It did work though I am not sure I realised this would be the access mechanism when I booked. The room was oddly proportioned - presumably because of the shape of the plot and there was no desk/chair combo but everything was comfortable and the wifi worked well.
Stayed 1 night in Oct 2019
Response from Team Rembrandt on 13 Oct 2019
Dear, Thank you for your review. Kind regards,

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly hotel in a great location
Nice hotel with welcoming staff. Great location with lots of great choices for food and drink. The only negative was the room size and odd layout meaning there was no desk to work
Stayed 1 night in Aug 2019
Response from Team Rembrandt on 22 Aug 2019
Dear Nathan, Thank you for your positive review. We hope to welcome you again in the future. Kind regards

10/10 Excellent

June

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located. Comfortable room. Elevator available.
Stayed 2 nights in Aug 2019
Response from Team Rembrandt on 18 Aug 2019
Dear, Thank you for your review. Kind regards,

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Leiden Getaway
Our stay at the Hotel Rembrandt was exceptional. The room was spacious and bright and had a small balcony, and we had great experiences with all of the staff. The location was central and close by to all of the local areas of interest, canals, eateries, train station, etc. Very walkable! We would stay again in a heartbeat. Thanks for making our stay in Leiden so lovely.
Stayed 3 nights in May 2019
Response from Team Rembrandt on 19 May 2019
Dear Simone, Thank you for the time taken to write a review about your experiences obtained while staying in City Hotel Rembrandt. With great pleasure we have read that you valued our staff, room and location. Furthermore, we would like to thank you for recently staying in our hotel and will be here to be welcoming you again in the near future

8/10 Good

Verified traveller

Stayed 1 night in May 2019
Response from Team Rembrandt on 14 May 2019
Thank you very much for your review.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was great—near train station and also restaurants and stores. Rooms were nice. A little stingy—when I told the manager there was no soap in my room she said they don't supply soap, just shower gel in the shower! But then she found a mini-bar of soap for me.
Stayed 1 night in May 2019
Response from Team Rembrandt on 11 May 2019
Thank you very much for your kind review. We hope to welcome you another time in the near future.

8/10 Good

Marc-Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from Team Rembrandt on 27 Apr 2019
Thank you very much for your review and we hope to welcome you another time in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Loved the room. Cute & suited the stay. Staff were friendly & helpful. The location is just perfect Can walk to station. (5 mins)
Stayed 2 nights in Apr 2019
Response from Team Rembrandt on 21 Apr 2019
Thank you very much for your kind review. We hope to be welcoming you another time in the near future. Warm regards, Team Rembrandt

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location near train station and bus stops. Basic but comfortable. Breakfasts a bit disappointing
Stayed 3 nights in Apr 2019
Response from Rembrandt on 16 Apr 2019
Thank you very much for your review and feedback, We are busy with a new breakfast concept. We hope to welcome you another time in the future. Warm regards, Team Rembrandt

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Rembrandt on 16 Apr 2019
Thank you very much for your positive review! We will (hopefully) see you next time! Team Rembrandt

8/10 Good

Jan, Wales

Travelled with partner
Liked: Cleanliness, staff & service
Charming boutique hotel in good central location... literally walking distance from train station and also town centre. Room was clean if a bit basic but bed was comfy and staff helpful when I arrived and had forgotten to tell them I was allergic to feather quilt and pillows. The only thing I would like to suggest is that they should do a small brochure for inside the room explaining how the air-conditioning/ TV / WiFi/etc works/ breakfast times and the usual stuff you get in a hotel.( So that we wouldn't have to keep asking questions!) Staff were, on the whole,very friendly and helpful and good English speakers. We would stay again.
Stayed 4 nights in Mar 2019
Response from Tessa | Front Office Reception on 30 Mar 2019
Dear guest, Thank you very much for your time to write this review and feedback. We will start placing our new guest directory's next week in the rooms. We will be here to welcome you another time in the near future. Warm regards,

6/10 Okay

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, comfortable but noisy.
Friendly staff , clean and well maintained accommodation. I had room 206; single room. Quite small. Single bed with firm mattress, clothes rack, chair and bedside cabinet. Room was quite cold even when I turned the thermostat up to 23c. Power needed the key card to be in a slot by the door, fortunately reception gave me two. Lighting was not great, two ceiling spots and a bedside lamp. The lightswitch by the door was awkward to use, not very responsive. Bathroom had a good shower. Large mirror over the basin and plenty of shelf space for toiletries. A hairdryer was supplied too. Bathroom lighting isn't great if you are using the mirror as it is behind you. A kettle and paper cup are in the room with coffee/tea/sugar. Now the bad part - Noise: no soundproofing at all, people walking and talking in the corridors are very audible and i was woken up at 5.30am by deliveries to the place whose courtyard was overlooked by my room. (see photo). Location is good, not far from the station and close to plenty of cafes and shops. VFM - would have been ok if I had paid about 30% less.
Stayed 1 night in Oct 2018
Response from Team Rembrandt on 21 Nov 2018
Thank you for your review

10/10 Excellent

Deborah Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2018
Response from Team Rembrandt on 24 Oct 2018
Dear Deborah Ruth, Thank you for your positive review. We hope to see you again in the future. Kind regards,

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great affordable boutique hotel
I had a perfect stay t Hotel Rembrandt in Leiden. I was there for a business meeting and made may reservation last minute. The front desk stuff was very accommodating to my needs. The room was comfortable and cozy. Very affordable price for the quality of this boutique hotel. I would only suggest to improve the lightings and the light controls.
Stayed 1 night in Oct 2018
Response from Team Rembrandt on 24 Oct 2018
Dear Miguel, Thank you for your review. Kind regards,

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Oct 2018
Response from Team Rembrandt on 21 Nov 2018
Thank you for your review.

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, conveniently situated in the middle of Leiden. Good welcome from friendly staff. Parking on site very limited. Be prepared to park the car in a local gated facility a few minutes walk from the hotel. €10 per night (Sept '18) After looking through pictures of the hotel, it would seem that our room was not representative of the rest. It was extremely narrow and dark. The door almost opened against the bed. Overall, however, it was very clean the bed was comfortable.
Stayed 1 night in Sep 2018
Response from Team Rembrandt on 21 Nov 2018
Thank you for your review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very nice.
Stayed 3 nights in Sep 2018

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, Very Nice Staff
The check-in was flawless and easy. I arrived a little before I had scheduled the time and it wasn't an issue. The staff will message you through the Hotels.com app about check-in time as there are not staff at the reception full time. There is a night manager should you need it. My room was one of the cheaper ones they had as I just needed it for one night, but I didn't have a desk to work on. Didn't matter much as there are plenty of restaurants and bars within a 1 minute walk to set up in and to have a drink and some dinner. Its very close to the train station and I'd stay here again.
Stayed 1 night in Aug 2018

8/10 Good

Lene

Liked: Cleanliness, property conditions & facilities
Nice room but very hot
Nice room, comfy bed, very clean. Big windows facing east made the room very hot already at 9 am. Busy area with many bars and restaurants.
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location ! Was unusually hot and the AC couldn't keep up. There was no Soy/ Non dairy milk available Very nice overall !
Stayed 1 night in Jul 2018
Response from Team Rembrandt on 3 Aug 2018
Thank you for your review. It was really hot in the Netherlands, so the AC couldn't make it 18 degrees because the weather was to hot for the system. Next year we have a new system. Hopefully it works better. If you want soya milk next time, please let us know, we can order this for you. Warm regards,

8/10 Good

Er, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Pleasant stay, centrally located, good helpful staff. Love that I could open the windows, which were huge. A few small things need tightening up - a couple of power outlets did not work in my room and no iron was available for me to borrow - but overall good value for the area.
Stayed 1 night in Jun 2018
Response from Team Rembrandt on 11 Jul 2018
Dear Er, Thank you for your review. Kind regards, Team Rembrandt

8/10 Good

AA, Tel Aviv

Liked: Cleanliness, staff & service
The hotel is nice. It was a hot week and the ac was not working very good so it was very hot in the room. The hotel staff couldn’t do anything about it.
Stayed 5 nights in Jul 2018
Response from Team Rembrandt on 11 Jul 2018
Dear AA, Thank you for your review. Kind regards, Team Rembrandt

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018
Response from Team Rembrandt on 11 Jul 2018
Dear, Thank your for your positive review. We hope to see you again in the future. Kind regards

10/10 Excellent

Jack, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and only 5mins walk from the station. Rooms bright, clean and spacious. Balcony area was a bonus. Very happy with my short stay and would definitely book here on my next visit. One minor issue was the sockets beside the bed could not work for charging my phone without the back light for the bed being on.
Stayed 3 nights in Jun 2018
Response from Team Rembrandt on 11 Jul 2018
Dear Jack, Thank your for your positive review. We hope to see you again in the future. Kind regards

6/10 Okay

Ian

Liked: Cleanliness, property conditions & facilities, room comfort
Boutique is a word that hardly reflects the hotel.
Warm welcome. Car park free and a few streets away in locked yard. Location good close to shops and restaurants. Room comfortable. Cotton sheets on bed. Walk in shower. Breakfast was continental style but everything was fresh. Stay helpful and friendly but not many of them. No evening meal because of proximity of restaurants.

8/10 Good

Darla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Great location, within easy walking distance to restaurants and less than 10 min walk to train station. Breakfast was average. WIFI was good. Comfortable common area.
Stayed 9 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable
A nice clean hotel with good service, well located for access to the train station and Leiden in general.
Stayed 2 nights in Jan 2018
Response from Team Rembrandt on 9 Feb 2018
Dear Guest, Thank you for your review! We hope to see you again at Rembrandt Boutique hotel. Kind regards, Front Office