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"Worst hotel experience for a supposed 5-star property. Dirty rooms, cockroaches, ants, clogged bathroom, no hot water, weak A/C, Wi-Fi not working, and dog feces on the terrace. The only response was “sorry,” with no compensation at all. Definitely do not recommend, especially for the price charged."

"The staff is very friendly!"

"An excellent location "

"Excellent staff, but the room smelled bad and the sink was leaking. Also, the bed was terrible, not comfortable at all; you could feel the springs of the mattress."

"Le hace falta mantenimiento al hotel, esta muy descuidado"

"Staff very friendly and efficient, great atmosphere and location by the lake"

"La habitación estaba sucia, el baño estaba puerco, tenían un evento el cual duró toda la noche, no dejaron descansar ni acceder a las amenidades, la alberca por ende está muy sucia, la recepción fue tardada y mala, me fueron a despertar a las 6 de la mañana para mover mi auto de el estacionamiento por su mala logística para acomodar los vehículos por que guardaron autos de personas que no estaban hospedados en el hotel , en general la experiencia fue pésima."

"It was ok"

"very nice place to stay.room and restroom are very spacious and clean.Great downtown location if you want to go explore the mercado is a must less than 5minutes away.Rooms are not sound proof you can hear other guest and the noise from the street overall is a nice place to stay. "

" Clean, quiet, beautiful"

"Was ok ,nice swimming pool "

"Todo excelente muy recomendado "

"Excelente atencion de los anfitriones, el lugar es hermoso y tranquilo. El señor Roberto realmente nos hizo sentir como en casa. Esperamos volver pronto para seguir compartiendo agradables momentos. Mi esposa y yo jamás olvidaremos esta bonita experiencia."

"Very clean place, the staff was super friendly and the food in their restaurant was very good."

"Nice place to atay"

"Caro para los servicios y habitación modesta que ofrece el hotel, llegue a reservar con ellos porque el hotel eterna primavera canceló mi reservación sin yo haberlo pedido. "

"Gorgeous Hacienda and lovely staff! We had the perfect weekend in Hacienda Acamilpa. "

"Staff was very professional and courteous, the facilities are superb. Cannot wait to return"

"Room size was perfect, the amenities in the property are exactly as described. Great location."