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"Checkin was a nightmare! 2 hours in line is unacceptable. No compensation for losing 2 hours of vacation time. No blender in the room but the staff brought me one very quickly. Tv remote would not always work. Reported it to the front desk after several hours someone came to fix it but it still gave us problems. Phone in room did not work. Had to walk to the front desk for help. Never fixed. They put us in an ADA compliant room when we did not need it. I told them they should have asked me first as maybe someone actually needed it. They responded they can’t ask and they can’t tell me that I am being out there. This is ridiculous. If someone really needed that room, it should not be wasted on someone who doesn’t need or want it. No shower door so water gets everywhere in the bathroom. The gym was nice! Much Larger than most resort gyms, lap pool a plus. Couldn’t call for a ride so had to walk a lot to get to places. Pool towels not available at every pool and they are heavily guarded when present. Not my first choice resort. It was better when owned by Welk, now owned by Hyatt. So sad to see the resort take a dive in quality. "

"Clean room"

"I like it, "

"Decent room, but some of the lights weren’t working. The staff was nice. The casino was fun. Parking is good."

"Not a great experience very disappointed on room and property "

"People were eating in the hot tub . Room service is more like door dash- cold and comes in styrofoam boxes and a big paper bag. Lovely grounds ! Pool experience was disappointing but villas were nice and grounds beautiful. The Pinot Gris is delicious "

"Great location, newer hotel, friendly staff, clean room, quiet and enjoyed our stay. "

"Beautiful and love the free wine tasting abd the breakfast was so good ! "

"We stayed for one night, and overall the experience was just okay. When we first entered the room, we noticed a large puddle of water on the floor between the toilet and the bathtub. At first, we were concerned it might be a leak. Maintenance was sent up, and they suggested it could have been from cleaning, saying perhaps too much water was used and it hadn’t dried yet. Later, after using the shower, we realized the puddle formed again if the shower curtain wasn’t fully inside the tub. However, what raised more concern was finding a used towel hanging behind the door, which made it seem like the bathroom may not have been properly cleaned before our arrival. Additionally, the TV only had basic cable—there were no streaming options like Netflix, which was disappointing and felt outdated. Overall, the stay was average, but the cleanliness issues and lack of modern amenities made it less enjoyable. It definitely felt more like a motel than a hotel. "