- Disliked: Cleanliness, staff & service, property conditions & facilities
We liked it because it was very near the lake. We disliked it because our bedroom was filthy. There was thick dust everywhere in our room. The back of the tv was disgusting. The air vent was filthy, the upturned lamp shade in the bedroom had whole families living in there. Even in the corridors there were swathes of dust. When we asked to move, the receptionist took us to another room this one the paint work was white and it was just as dirty, the receptionist didn't seemed bothered. She then told us to go to the Hilton their sister Hotel and so I phoned them and they were full. The receptionist then said well I can't help you, you better find another hotel. I expected our room rate to be refunded but they refuse to refund.