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Reviews of Karaka Tree Motel

3.5 out of 5
Karaka Tree Motel
216 Lake Terrace, Taupo

Reviews

7.8

Good

Rating 10 - Excellent. 109 out of 374 reviews" "
Rating 8 - Good. 145 out of 374 reviews" "
Rating 6 - Okay. 77 out of 374 reviews" "
Rating 4 - Poor. 36 out of 374 reviews" "
Rating 2 - Terrible. 7 out of 374 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dani

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service by the staff. Called me before i arrived and had my room and parking sorted ready for my arrival.
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lake across the road, easy access to town, mineral pool to soak in.
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Spa was great, soap dispenser should be checked and does need a bit of TLC
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveller

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The mineral pool is great but you can't get into the shower if you are on crutches and the whole place is a bit threadbear
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our ferry was delayed so wasnt going to make it back to Taupo in time to check in by 8pm. Rang reception to let them know and they had our room ready with the heater on for us when we got there at 9.30pm. We were really impressed.
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean motel with helpful, friendly staff. Room was quite dated though and the heating/ventilation could do with upgrading.
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very basic facilities. But we love the deep mineral spa pool..so always stay here.
Stayed 1 night in Jan 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
tM dtay
Contactless check-in and out felt impersonal and distant...but I guess that was the purpose. KTM is getting dated and tired, but nice to have a soak.
Stayed 1 night in Oct 2020

6/10 Okay

Bobby, Auckland

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No stove., toilets old ,shower doors not working properly.
Stayed 1 night in Jul 2020

8/10 Good

Helen

Liked: Cleanliness, staff & service, room comfort
An old favourite
A budget motel that has become a bit aged, but still good value for money. We really enjoy the private mineral pool. It is located handily to the lake and to the township.
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
Staff at check-in was fab. Down to Earth and excellent customer service. Nice mineral pools. Rooms better then reviews. Downfall is housekeeping only provide a clean towels. Don’t take the rubbish etc, don’t service the rooms just pop a towel on the bed. Motel kitty is a absolute cutie and a bonus though :)
Stayed 2 nights in Jan 2020

10/10 Excellent

Mijo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place:)
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Good value Very good. Very quiet
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Room was in poor condition needing a ceiling paint and wall touch up. The bench had the top falling off and lights needed replacing. The TV would only work on 1 channel.
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Taupo and like I have nothing more to say
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Almost impossible to get the shower at right temperture [room 14] NEEDS repacement mixer
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We have stayed at this hotel in the past and have always found it clean, tidying and inviting. Sadly, this wasn’t the case this time. The bed had strands of hair through it, the linen was quite worn and the general look of the room was quite tired. I hope it gets a splash of refresh before Summer kicks in. It’s in a prime spot.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome motel clean tidy and comfortable staff pleasant at check in and when we checked out
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Nil of note to report. Good location by the lake though
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness
This property is very run down with broken fittings and dirty windows. We actually chose not to stay once we arrived and saw it.
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Mineral spa pool was good but showing its age Internet not working, unable to log on
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
The pumbing needs to be upgraded.Relace shower mixer, sink taps and kitchennette top. Wi fi and room panel heater not working. Cannot provide milk for coffee daily.
Stayed 3 nights in Jun 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
unclean power point's falling of wall Wi-Fi not working t.v. not working spa brokem down place absolutely disgusting
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice comfortable beds and nice and spacious and clean. Lighting at entranceway to motel at night could be improved.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Excellent room for the rating / price point. Friendly and helpful staff. I would happily stay there again.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A relaxing and peaceful stay. Lovely service and the hot mineral pool is fantastic.. I stay here ofetrn for work and it sets me up for a big day the next day!
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Easy to find. Good service. Property very tired. Price reflects condition.
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Property is a 1970-80s style motel in it's heyday was very good but it is now showing it's age . Facilities were clean and serviceable . Lacked a couple of lounge type chairs bed was comfortable and room was quiet. Manager was helpful and obliging .
Stayed 2 nights in Apr 2019

6/10 Okay

Louisa

Disliked: Cleanliness, property conditions & facilities, room comfort
Okay at low cost
Motel is in need of a renovation. Tired room that Disney seem clean. Sagging hard bed. Noise between units with TV etc.
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Wifi did not work.. tv broken. Carpet disgusting..
Stayed 1 night in Apr 2019

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It was tired, I used to stay their in the late 80's, early 90's and the decor has not been updated. Needs a refurbishment.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
The spa was great. The depth of the steps to get in was too high for an older person We would have liked wi e glasses
Stayed 1 night in Mar 2019

8/10 Good

S Dean

Good Value
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy hotel to get to from Napier highway. Room was presented well and warm
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Definitely not value for money!! The couch was ripped, net curtain torn, carpet lifting, fridge was so noisy we unplugged it a 2am to get some sleep along with numerous other things. The cleaning left something to be desired. Having a spa does not make up for the disrepair of the rooms. On leaving I spoke with the manager who said they were just settling into the job and realise it has been neglected and after the busy period is over will start to tidy the units up! I was surprised that it was fairly quiet considering how close the motorway is. Would not stay again unless updated.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service here is always great. Just a little out of the main shops so nice and quiet. Travelling for work and has everything you need. The spa is a great plus after long days of driving.
Stayed 1 night in Dec 2018

8/10 Good

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Mike

Nice location, and great soaking tubs
Stayed 2 nights in Nov 2018

4/10 Poor

Phillip, Fort Lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Wifi only worked sporadically and couldn't be fixed. Useless if you need to work.
Stayed 1 night in Nov 2018

8/10 Good

Christine

Liked: Cleanliness, staff & service, room comfort
Clean and comfortable
Nice motel that is clean and comfortable. Some of it is looking a bit old and worn, but I understand the new owners are in the process of sprucing it up.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Rooms are a bit tired, but the new owners plan to remedy that, the spa pool was awesome!
Stayed 1 night in Oct 2018

8/10 Good

grant, huntly NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all good
good price for good location motel. excellent stay.
Stayed 1 night in Sep 2018

10/10 Excellent

Mary, Haumoana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very spacious and wRm and cosy motel. The mineral pool was an added bonus. Very helpful staff.
Stayed 1 night in Sep 2018

4/10 Poor

TheClan, Hamilton NZ

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst Bed ever - Dirty room to boot
Checked in and felt good talking to the chap but after the first night we wanted to leave. The bed was so hard I actually slept on the floor the second night as it was nicer. The dishes were dirty and the Milk I was given was not dated and had a weird taste to it (they filled small glass bottles with milk so was not factory packaged). You have been warned!!
Stayed 2 nights in Aug 2018