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Really clean, comfortable, convenient. Enjoyed our 6D5N at this property. Recommend
Nicolas
Stayed 6 nights in Apr 2024
Response from Jason on 12 Apr 2024
Dear guest,Thank you for sharing your wonderful experience with us. We are thrilled to hear that you found our property to be really clean, comfortable, and convenient during your stay. Providing a pleasant and enjoyable stay for our guests is our utmost priority, and we are delighted that we were able to meet your expectations.Your recommendation means a lot to us, and we truly appreciate your kind words. It was a pleasure to have you as our guest, and we hope to welcome you back again in the future for another memorable stay.
8/10 Good
Addy Kin Fu
5 Apr 2024
Liked: Cleanliness, staff & service
The location is good. 7 eleven just next to it. The staffs were nice and helpful. The hotel room is clean and tidy but tiny.
Addy Kin Fu
Stayed 3 nights in Mar 2024
Response from Jason on 6 Apr 2024
Dear guest,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel's location convenient, with a 7-Eleven nearby. It's wonderful to know that you encountered nice and helpful staff during your stay.We strive to maintain cleanliness and tidiness throughout our hotel, and we're pleased that you found your room to be clean and tidy. However, we apologize if you found the room size to be smaller than expected. Your comments are valuable to us, and we will take them into consideration for future improvements.We appreciate your patronage and hope to have the opportunity to welcome you back for another stay. Warm regards,
I love the service that they provided. Anything we asked of the front desk to do, they would do it right away!
The major flaw of this property is their housekeeping! We stayed there for 8 days and not once did they change our bedsheet. I know this because there was the same dirt mark on the bed sheet throughout our stay. To make matters worse, I got 18 flea bites at the end of the trip and those bites are still itchy up to this day! Horrible!
Hendra
Stayed 8 nights in Mar 2024
Response from Jason on 12 Apr 2024
Dear guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you were satisfied with the service provided by our front desk team. It is our top priority to ensure that all your needs are met promptly and efficiently.However, we are deeply concerned about the issues you experienced with our housekeeping services during your stay. We sincerely apologize for any inconvenience caused by the lack of bedding changes. It is important to note that our hotel policy allows guests to request bedding changes during their stay, and our housekeeping team is trained to accommodate such requests promptly.Regarding the flea bites you experienced, we take this matter very seriously. We will work closely with the relevant vendor to investigate and address any pest-related issues to ensure the safety and comfort of our guests.Once again, we apologize for any inconvenience you experienced and appreciate your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.
8/10 Good
mao
26 Feb 2024
mao
Stayed 2 nights in Feb 2024
Response from Jason on 22 Mar 2024
Dear guest,Thank you for taking the time to share your experience with us.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards,
8/10 Good
mao
22 Feb 2024
mao
Stayed 1 night in Feb 2024
Response from Jason on 22 Mar 2024
Dear guest,Thank you for taking the time to share your experience with us.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards,
Dear Guest,Thank you for your feedback. We appreciate your suggestion regarding the lobby fragrance. We will certainly take it into consideration and explore options to ensure a more pleasant experience for our guests.We hope to welcome you back in the future and provide you with an even better stay.
Dear guest,Thank you for your review after your stay and we look forward to providing you with excellent service again during your next trip. Thank you again for your support and choice.
Dear guest,Thank you for your review after your stay and we look forward to providing you with excellent service again during your next trip. Thank you again for your support and choice.
10/10 Excellent
Katherine
Travelled with family
5 Jan 2024
Liked: Property conditions & facilities
Modern clean room.Quiet.
Hotel in walking distance of Taipei Main Station and Beimen metro.
Advice from hotel to visitors about public transport route from the airport and how to access train tickets would be very useful when booking. I pre booked a car pick up but train service back to airport on return was a much better option.
Katherine
Stayed 6 nights in Dec 2023
Response from Jason on 9 Jan 2024
Dear Guest,Thank you for choosing to stay with us and for sharing your valuable feedback.We're delighted to hear that you found our hotel's modern ambiance, cleanliness, and tranquil environment to your liking. Indeed, our hotel's proximity to Taipei Main Station and Beimen Metro Station offers great convenience for our guests. We look forward to the opportunity of welcoming you back and providing an even more enriched experience.Warm regards,
8/10 Good
Geraldine
3 Jan 2024
Geraldine
Stayed 4 nights in Dec 2023
Response from Jason on 9 Jan 2024
Dear guest,Thank you for your review after your stay and we look forward to providing you with excellent service again during your next trip. Thank you again for your support and choice.
This property was great for a 3star hotel~ it was better than my expectations. My only issue would be that there was a cockroach in the shower... but it was immediately cleaned... and it could be bc we were on the 2nd floor.
Angela
Stayed 5 nights in Dec 2023
Response from Jason on 5 Jan 2024
Dear guest,Thank you for choosing our property and for taking the time to share your feedback.We're delighted to hear that our service exceeded your expectations for a 3-star hotel. However, we deeply apologize for the inconvenience caused by the presence of a cockroach in the shower. We take such matters seriously and assure you that immediate action was taken for thorough cleaning.Your comfort and satisfaction are of utmost importance to us. We appreciate your understanding and hope to have the opportunity to welcome you back for a flawless experience.
Very close to the metro. Room is extremely clean. 7 eleven is right downstairs. Highly recommended!!
Sarah Xin Xuan
Stayed 4 nights in Dec 2023
Response from Jason on 28 Dec 2023
Dear guestThank you for your review after your stay and we look forward to providing you with excellent service again during your next trip. Thank you again for your support and choice.
Very convenient location, close to stations. There's also 7-eleven next door. It is about 10 mins walk to NingXia Night Market. The staff are friendly and very helpful, the room is new.
Jian
Stayed 2 nights in Nov 2023
Response from Jason on 16 Dec 2023
Dear guest,Thank you for your rating after your stay. We look forward to providing you with excellent service again during your next trip. Thank you again for your support and choice.
Good for the price, service great. Only problem is no closet but good enough
Li wen
Stayed 2 nights in Dec 2023
Response from Jason on 16 Dec 2023
Dear guest,Thank you for your rating after your stay. We look forward to providing you with excellent service again during your next trip. Thank you again for your support and choice.
Location is great and Staff are great, bathroom is great , however, room is in small size so if you stay long time like we did, you would possible feel too small with 2 people.
Changyun
Stayed 8 nights in Dec 2023
Response from Jason on 12 Dec 2023
Dear guest,Thank you for taking the time to share your thoughts on your recent stay with us. We're pleased to hear that you found our location, staff, and bathroom facilities to be great.We understand that the room size may have felt a bit cramped, especially during a longer stay with two people. We appreciate your feedback, as it helps us to understand our guests' preferences and expectations better.We apologize for any inconvenience caused by the size of the room. Your feedback is valuable to us, and we will use it to explore ways to enhance the comfort of our guests during extended stays.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.
Good location, easy access to airport and other areas of city
Lee
Stayed 3 nights in Nov 2023
Response from Jason on 1 Dec 2023
Dear guest,Thank you for your review after your stay. We look forward to providing you with excellent service again on your next trip. Once again, thank you for your support and choosing us.
The location is good and nearby a market, the hotel is very clean. You can easily get breakfast from the street, 7/11 is next door, it near Taiwan bank ATM, hotel staffs are very eager to help
Kimberly
Stayed 5 nights in Nov 2023
Response from Jason on 20 Nov 2023
Dear guest,Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our hotel's location convenient, with easy access to local markets, breakfast options, 7/11, and Taiwan bank ATM. It's wonderful to know that you appreciated the cleanliness of the hotel and that our staff were eager to assist you.We look forward to welcoming you back for another pleasant stay in the future!
Dear guestThank you for your review after your stay and we look forward to providing you with excellent service again during your next trip. Thank you again for your support and choice.
Location is good. Small boutique hotel but clean and decent. Within walking distance to airport train station via underpass.
Kia Poon
Stayed 4 nights in Oct 2023
Response from Jason on 2 Nov 2023
Dear guestThank you for your review after your stay and we look forward to providing you with excellent service again during your next trip. Thank you again for your support and choice.
Dear guest,Thank you for your review after your stay and we look forward to providing you with excellent service again during your next trip. Thank you again for your support and choice.
5mins walk to Beimen station, the staffs were all very friendly and helpful!
Alicia
Stayed 6 nights in Oct 2023
Response from Jason on 21 Oct 2023
Dear guestThank you for your review after your stay and we look forward to providing you with excellent service again during your next trip. Thank you again for your support and choice.
8/10 Good
Kevin
11 Oct 2023
Liked: Cleanliness, staff & service, amenities
Good but very poor internet connection.
Kevin
Stayed 5 nights in Oct 2023
Response from Jason on 14 Oct 2023
Dear customer,Thank you for leaving a review! Your feedback will be passed on to the relevant departments and used for future improvements. We look forward to your visit again!Thank you
10/10 Excellent
wanchi
11 Oct 2023
wanchi
Stayed 1 night in Oct 2023
Response from Jason on 14 Oct 2023
Dear guestThank you for your review after your stay and we look forward to providing you with excellent service again during your next trip. Thank you again for your support and choice.
Dear guestThank you for your review after your stay and we look forward to providing you with excellent service again during your next trip. Thank you again for your support and choice.
8/10 Good
Alan
25 Sept 2023
Alan
Stayed 7 nights in Sep 2023
Response from Jason on 29 Sept 2023
Dear guestThank you for your review after your stay and we look forward to providing you with excellent service again during your next trip. Thank you again for your support and choice.
10/10 Excellent
Kaman
25 Sept 2023
Kaman
Stayed 3 nights in Sep 2023
Response from Jason on 29 Sept 2023
Dear guestThank you for your review after your stay and we look forward to providing you with excellent service again during your next trip. Thank you again for your support and choice.
Our hotel room was for the disable access. I think its good for those with disability as they offer a ramp as well. The room was a bit tight but enough for me and my sister. The bed was comfy and aircond super good. Showers right next to the bed though and its glass door with a curtain you need to pull it for privacy LOL. It has 3 plug pin and a nice hot beverage machine. You have 7eleven and family like 10 steps away. Close to 2 metro stations which is great. The area other than that is quite boring, old shoplot and not much to do. We also went to Shifen and Jiufen which bus stop is nearby with direct access so its veryyyyy convenient.
Emma Joy-E
Stayed 3 nights in Sep 2023
Response from JASON on 24 Sept 2023
Dear guest,Thank you for sharing your feedback about our hotel room, especially the disabled access. We're pleased to hear that you found it accommodating with the ramp and other amenities.We appreciate your comments about the room size, bed comfort, and the effectiveness of the air conditioning. It's great to know that you found our location convenient, with nearby 7-Eleven and Family Mart stores, as well as easy access to two metro stations.Regarding the showers being next to the bed with a glass door and curtain, we apologize if this arrangement was not entirely to your liking. We value your input, and we'll consider ways to enhance privacy in that aspect.As you mentioned, the surrounding area may not be the most exciting, with older shoplots and limited activities, but we're thrilled that you took advantage of our convenient location to explore attractions like Shifen and Jiufen with easy access to the bus stop.We hope you had a wonderful stay overall, and we look forward to welcoming you back in the future.
Very energetic staff. Clean. Fresh. Good elevators.
Francis
Stayed 6 nights in Sep 2023
Response from Jason on 15 Sept 2023
Thank you for your feedback! We're delighted to hear that you found our staff energetic, our facilities clean, and our elevators in good working condition. Providing a positive experience for our guests is our top priority, and your comments are greatly appreciated. If you have any further suggestions or if there's anything else we can do to enhance your stay, please feel free to let us know. We look forward to hosting you again in the future.
Dear guestThank you for your review after your stay and we look forward to providing you with excellent service again during your next trip. Thank you again for your support and choice.
The staff was so lovely and attentive. The cleaning lady was so so so nice. There was a group having a very loud party in the middle of the night on our floor and when we called to let them know that it was a little late for so much noise (it was 1am otherwise we would have ignored it). The front staff came up quickly and fixed the situation. I highly recommend this hotel.
Jessica
Stayed 3 nights in Jul 2023
Response from Jason on 26 Aug 2023
Dear Guest,Thank you for your review of our hotel. We are delighted to hear that you were satisfied with our service. Your kind words about our staff being lovely and attentive, as well as your praise for our cleaning lady, mean a lot to us. Additionally, we appreciate your understanding regarding the noise issue you encountered during your stay. We're glad our front desk staff were able to quickly address and resolve the situation.We will continue to maintain the high standard of service to ensure that every guest enjoys a pleasant stay. If you have any future accommodation needs, please don't hesitate to contact us. We look forward to serving you again.
The location is convenient, a lot of bus stops around, walking 15 mins to Taipei Main Station (Subway, Tai Train, High Speed, And Taoyuan Airport Subway). Close to Ningxia night market and Dihua market. The service is excellent.