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Reviews of Hotel Murano

4.5 out of 5
Hotel Murano
1320 Broadway Plaza, Tacoma, WA

Reviews

8.4

Very good

Rating 10 - Excellent. 974 out of 1747 reviews" "
Rating 8 - Good. 336 out of 1747 reviews" "
Rating 6 - Okay. 221 out of 1747 reviews" "
Rating 4 - Poor. 107 out of 1747 reviews" "
Rating 2 - Terrible. 109 out of 1747 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel has a great collection of glass art. Unfortunately, carpeting is run down, rooms only have black out curtains. First they gave us a room on the second floor, you could see people on the street and obviously they could see you. We asked for another room and they gave us one on the 18th floor. Was better but still no curtains. Fortunately we were so high it didn’t matter. Breakfast was so, so. Staff was friendly but bacon was tough as a shoe sole. We left with the impression they had financial problems.
Stayed 2 nights in May 2024
Response from murano on 30 May 2024
Thank you for taking the time share your feedback with us. I would like to apologize for your experience, and I want you to know that your stay was not indicative of the type of service we pride ourselves on here at the Murano. Our team is addressing the issues you mentioned in your review. I hope that you can come to find this as a onetime occurrence and will consider staying with us again in the future.Sincerely, Murano Team.

6/10 Okay

Vitoria

Travelled with partner
Liked: Staff & service
I had higher expectations of the hotel based off previous reviews and it being described as ‘luxury.’ Our king room was average and needed a good dusting. The glass top bathroom counters had prints on them and overall you can see the room needed a good deep clean and some freshening up. The shampoo brand used smelled good but was low quality and left your hair feeling tough. Some pros, was that our bathroom was stocked with lots of towels & wash cloths which was great. The check in experience was hassle free & the staff were kind. The proximity of the parking lot to the hotel is easy & accessible-we never had to search for a parking spot. We didn’t really explore the hotel, it was overall just calm, well furnished but needed some minor straightening up when walking thru at the end of the night. The exterior of property was clean-maybe would suggest some well placed fresh floral pots/design by the entry ways to brighten up the facade.
Stayed 2 nights in May 2024
Response from murano on 30 May 2024
Thank you for taking the time share your feedback with us. I would like to apologize for your experience, and I want you to know that your stay was not indicative of the type of service we pride ourselves on here at the Murano. Our team is addressing the issues you mentioned in your review. I hope that you can come to find this as a onetime occurrence and will consider staying with us again in the future.Sincerely, Murano Team.

8/10 Good

Frank, Spokane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in May 2024
Response from murano on 30 May 2024
Thank you for your feedback. We're happy to hear you enjoyed your stay with us, we look forward to seeing you in the future.Murano Team

8/10 Good

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed it more last time. Bar and restaurant not open very many hours. No new art. Computers were down and couldn’t check in immediately. Room looked tired.
Stayed 1 night in May 2024
Response from murano on 30 May 2024
Thank you for taking the time share your feedback with us. I would like to apologize for your experience, and I want you to know that your stay was not indicative of the type of service we pride ourselves on here at the Murano. Our team is addressing the issues you mentioned in your review. I hope that you can come to find this as a onetime occurrence and will consider staying with us again in the future.Sincerely, Murano Team.

10/10 Excellent

Ioulia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Murano hotel is conveniently located in downtown Tacoma in walking distance from the museums we wanted to visit. The interior of the hotel is beautiful and decorated with glass art. The only downside was that only 1 out of 6 EV chargers on the parking lot was for non-Tesla vehicles. And that place was taken by a car which was finished charging but the owner didn’t bother to free the parking space. I wish the administration of the hotel would monitor such situations.
Stayed 1 night in May 2024
Response from murano on 30 May 2024
Thank you for your feedback. We're happy to hear you enjoyed your stay with us, we look forward to seeing you in the future.Murano Team

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and Value. Would stay again, definitely a four star property
Stayed 1 night in May 2024
Response from murano on 30 May 2024
Thank you for your feedback. We're happy to hear you enjoyed your stay with us, we look forward to seeing you in the future.Murano Team

2/10 Terrible

Lisa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pro: Bed and pillows were clean & comfy. Con: The whole hotel smells like cheap cologne. They pump it through the air system. The elevator has old gum stuck in the carpet. Lots of wear and tear. We needed extra pillows our first night and could not reach the front desk. Called every five minutes for an hour and someone finally picked up. We had to reprogram our tv upon arrival since it wasn’t hooked up to the satellite. Good thing my husband is tech savvy or else we wouldn’t have had tv out first night. DO NOT get talked into adding on breakfast for $10 per person. They make it sound great - views of the mountain, nice relaxing sitting area, 24 access to snacks, drinks and breakfast. But in reality the snacks are PEANUTS and a can of sprite or coke. Those are the options. The breakfast food is equal to what you’d get from a gas station breakfast bar. Sausage that you can hardly chew- not sure if it was even real meat. Eggs that were artificial in look and taste. Days old fruit salad. Served in an overcrowded room with the news blasting at high volume. Cloudy windows from being old. No views that they spoke of. Parking is $30/ night. Our final bill should have been $80 but I just got a charge of $195 from the hotel. There were no incidentals, the room was in perfect condition upon leaving and I have not gotten a response back from the hotel. We will never stay here again. One star for the stress and hassle of needing to ask for a refund.
Stayed 2 nights in May 2024
Response from murano on 30 May 2024
Thank you for taking the time share your feedback with us. I would like to apologize for your experience, and I want you to know that your stay was not indicative of the type of service we pride ourselves on here at the Murano. Our team is addressing the issues you mentioned in your review. I hope that you can come to find this as a onetime occurrence and will consider staying with us again in the future.Sincerely, Murano Team.

10/10 Excellent

Irina

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Art , esthetically nice. The fastest elevator ever! Food in restaurant was average.
Stayed 4 nights in Apr 2024
Response from murano on 30 May 2024
Thank you for your feedback. We're happy to hear you enjoyed your stay with us, we look forward to seeing you in the future.Murano Team

6/10 Okay

Virginia, Edmonds

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Malfunctioning air conditioner. Staff was very helpful, tried fixing then moved me to a different room. But non-stop clunking seemingly from room above, as if machinery, so noisy.
Stayed 1 night in May 2024
Response from murano on 30 May 2024
Thank you for taking the time share your feedback with us. I would like to apologize for your experience, and I want you to know that your stay was not indicative of the type of service we pride ourselves on here at the Murano. Our team is addressing the issues you mentioned in your review. I hope that you can come to find this as a onetime occurrence and will consider staying with us again in the future.Sincerely, Murano Team.

6/10 Okay

Tamika

Liked: Cleanliness, property conditions & facilities
They bill your card for a $75 deposit for each day that you stay and also charge you $25 per day for parking. If I would have known this before, I would have chosen somewhere else
Stayed 2 nights in May 2024
Response from murano on 30 May 2024
Thank you for taking the time share your feedback with us. I would like to apologize for your experience, and I want you to know that your stay was not indicative of the type of service we pride ourselves on here at the Murano. Our team is addressing the issues you mentioned in your review. I hope that you can come to find this as a onetime occurrence and will consider staying with us again in the future.Sincerely, Murano Team.

10/10 Excellent

Hallie

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 2 nights in Apr 2024
Response from murano on 30 May 2024
Thank you for your feedback. We're happy to hear you enjoyed your stay with us, we look forward to seeing you in the future.Murano Team

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a room with a noisy fridge and they moved us to they 24 floor and a better room and scenery
Stayed 1 night in May 2024
Response from murano on 21 May 2024
Thank you very much for the feedback! We hope to see you next time your travels bring you to Tacoma.Murano Team

10/10 Excellent

Tevita

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although I was late for my flight, I was quickly booked on another flight without delay. It was seamless!! Thanks.
Stayed 1 night in May 2024
Response from murano on 20 May 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

8/10 Good

Joann

Liked: Staff & service
Nice staff, room was surface level clean but dirty in corners, dresser was sticky on top etc.
Stayed 1 night in May 2024
Response from murano on 20 May 2024
Thank you for your feedback. We are sorry you had a bad experience. We always strive to provide the best service and cleanliness in the industry. Hope you give us another opportunity in the future.Thank you – Murano Team

10/10 Excellent

Amanda D.

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Staff were and helpful. Room was clean. The hotel was very quiet.
Stayed 2 nights in May 2024
Response from murano on 20 May 2024
We are thrilled that you had a great time with us. Looking forward to seeing you next time!Murano Team

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great art, rooms clean and attractive with good views. Good dining and entertainment options in the area, good hotel bar and restaurant. Really affordable for what you get at this hotel - especially in this area.
Stayed 1 night in May 2024
Response from murano on 20 May 2024
We are thrilled that you had a great time with us. Looking forward to seeing you next time!Murano Team

10/10 Excellent

Fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Bartender was gone and had to wait for him to come back
Stayed 1 night in May 2024
Response from murano on 21 May 2024
Thank you very much for the feedback! We hope to see you next time your travels bring you to Tacoma.Murano Team

6/10 Okay

J. Marc, Delmar

Travelled with partner
The hotel decor is beautiful!!!!!
Stayed 1 night in May 2024
Response from murano on 21 May 2024
I would like to apologize for the experience you had in our hotel. We appreciate your feedback and concerns and will make sure it will never happen again.Sincere Apologies, Murano Team.

10/10 Excellent

Ericka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very upscale, staff very professional. The restaurant is excellent. Sadly for the price there is no included breakfast. Nice exercise room.
Stayed 1 night in Apr 2024
Response from Jessica on 17 May 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

6/10 Okay

Marshall

Liked: Cleanliness, property conditions & facilities
nice
Stayed 1 night in May 2024
Response from murano on 20 May 2024
Thank you for your feedback. We are sorry you had a bad experience. We always strive to provide the best service in the industry. Hope you give us another opportunity in the future.Thank you – Murano Team

8/10 Good

Karen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I loved all the touch pads in the elevators and the glass sculptures and spotlights on artists. It was also very convenient to the convention center where we spent most of our time.
Stayed 3 nights in May 2024
Response from Jessica on 17 May 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Keisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and comfortable
Stayed 1 night in May 2024
Response from Jessica on 17 May 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful glass displays - perfect introduction to the Tacoma Glass Museum. Delicious food at Bite. Very helpful staff.
Stayed 1 night in May 2024
Response from Jessica on 17 May 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

6/10 Okay

Loretta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room too close to noisy elevator but otherwise very nice
Stayed 1 night in May 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and well maintained. We enjoy staying at the murano when we are in town.
Stayed 1 night in Mar 2024
Response from Jessica on 6 May 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the great check in experience, we loved our room!
Stayed 1 night in May 2024
Response from murano on 5 May 2024
We are thrilled that you had a great time with us. Looking forward to seeing you next time!Murano Team

10/10 Excellent

Laure

Stayed 1 night in May 2024
Response from murano on 30 May 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Barry, Vancouver

Stayed 1 night in May 2024
Response from murano on 30 May 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

4/10 Poor

Ramiro, Edmonds

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
They were closing the hotel down in the morning so we were rushed to leave.
Stayed 1 night in Mar 2024
Response from murano on 5 May 2024
Thank you for taking the time share your feedback with us. I would like to apologize for your experience, and I want you to know that your stay was not indicative of the type of service we pride ourselves on here at the Murano. Our team is addressing the issues you mentioned in your review. I hope that you can come to find this as a onetime occurrence and will consider staying with us again in the future.Sincerely, Murano Team.

6/10 Okay

nii-akanu

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Room was dirty, no extra toilet paper or Kleenex or pillows. Felt like a Motel 6 with some art slapped on top. The front desk staff were great though!
Stayed 1 night in Apr 2024
Response from murano on 4 May 2024
Thank you for your feedback. We are sorry you had a bad experience. We always strive to provide the best service and cleanliness in the industry. Hope you give us another opportunity in the future.Thank you – Murano Team

6/10 Okay

Pauly

Travelled with family
Liked: Staff & service, property conditions & facilities
Spots on carpet. Looks like dog throw up. Plus there was dog convention going on.
Stayed 2 nights in Apr 2024
Response from murano on 4 May 2024
Thank you for your feedback. We are sorry you had a bad experience. We always strive to provide the best service and cleanliness in the industry. Hope you give us another opportunity in the future.Thank you – Murano Team

8/10 Good

Carolina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had issues opening the door during my entire stay which was annoying, but the staff was very helpful and quick in resolving the issue! The A/C in the rooms was great and it was an overall enjoyable stay minus the issues with the door to the room.
Stayed 2 nights in Apr 2024
Response from murano on 4 May 2024
Thank you for your feedback. We're happy to hear you enjoyed your stay with us, we look forward to seeing you in the future.Murano Team

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Nice room. Good location.
Stayed 1 night in May 2024
Response from murano on 4 May 2024
We are thrilled that you had a great time with us. Looking forward to seeing you next time!Murano Team

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the view
Stayed 3 nights in Apr 2024
Response from murano on 3 May 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

8/10 Good

Paula

Stayed 1 night in May 2024
Response from murano on 22 May 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from murano on 3 May 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

6/10 Okay

Elizabeth, Boise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, but the lobby and other common areas were COLD. I enjoyed the art and and it was easy to get over to the Tacoma Dome for a show. The rooms were a bit noisy, so be prepared if you are a light sleeper. Not a lot of food options close by if you are an early riser, especially on a Sunday morning.
Stayed 2 nights in Apr 2024
Response from murano on 2 May 2024
Thank you for your rating. We loved hearing you enjoyed our property and our art. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Cassandra M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from murano on 3 May 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Lisbeth

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from JESSICA on 1 May 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

NaTasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice:)
Stayed 1 night in Apr 2024
Response from JESSICA on 1 May 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from murano on 21 May 2024
We are thrilled that you had a great time with us. Looking forward to seeing you next time!Murano Team

10/10 Excellent

Scarleth

Stayed 1 night in Apr 2024
Response from murano on 21 May 2024
We are thrilled that you had a great time with us. Looking forward to seeing you next time!Murano Team

10/10 Excellent

Scarleth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Would stay here again! Close to Tacoma Dome
Stayed 2 nights in Apr 2024
Response from JESSICA on 1 May 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

8/10 Good

Nicole, Bon Accord

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful, very friendly! Overall I felt this hotel was a great stay, however we were really surprised to find that there are no food vending machines available at this property. All they have is some chocolate and a few other snacks. We went to a concert Sunday evening with everything closed and not even able to grab some snacks at the hotel. I think offering this to your guests would improve a guest’s experience.
Stayed 2 nights in Apr 2024
Response from JESSICA on 1 May 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

SASITHORN

Stayed 2 nights in Apr 2024
Response from murano on 21 May 2024
We are thrilled that you had a great time with us. Looking forward to seeing you next time!Murano Team

10/10 Excellent

Alexa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from murano on 20 May 2024
We are thrilled that you had a great time with us. Looking forward to seeing you next time!Murano Team

4/10 Poor

Andrea

Travelled with group
Disliked: Cleanliness, property conditions & facilities
This hotel is not as advertised! Expedia and other sites market this as a luxury hotel, but it is dated, and feels dirty. Service at the on site restaurant was really slow, waiting almost ten minutes to be sat at the empty bar, and another half hour to get two drinks. Despite having three elevators, wait times were slow- at one point we waited five minutes for an elevator. Our room felt dirty, with huge stains on the carpet, spots in the bathroom missed with cleaning, rusting surfaces, peeling wallpaper. It was also so hot in the room when we first arrived, and the phone in the room wasn't working for us so I had to use my own mobile device to call down when needed. We ended up with a room that looked nothing like what was photographed online. Overall, just felt pretty disappointed and duped with what we got versus what is advertised. Be aware of that when booking!
Stayed 1 night in Apr 2024
Response from JESSICA on 1 May 2024
Thank you for taking the time share your feedback with us. I would like to apologize for your experience, and I want you to know that your stay was not indicative of the type of service we pride ourselves on here at the Murano. Our team is addressing the issues you mentioned in your review. I hope that you can come to find this as a onetime occurrence and will consider staying with us again in the future.Sincerely, Murano Team.

10/10 Excellent

Brenda

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Parking at the property should be included in the room rate.
Stayed 1 night in Apr 2024
Response from JESSICA on 1 May 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 Excellent

Robin

Stayed 2 nights in Apr 2024
Response from murano on 20 May 2024
We are thrilled that you had a great time with us. Looking forward to seeing you next time!Murano Team

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JESSICA on 1 May 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.