Mount Maunganui Tours and Activities

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The room was spacious enough and very quiet. However when we arrived at 3pm, there were no towels, only a damp one in wardrobe. I had to request towels, and was supplied with 2 bath towels - we (2 of us) were to be there for 2 days! Disappointed too with the limited supply of coffee (3 satchets) milk (enough for only one day - I had to request more milk). Also, we assumed the room would be serviced while we were out on Saturday and were disappointed to find the wet towels were still there and no fresh ones supplied. Again I had to request towels! The TV was also a pain - possibly my fault but I could only get TVNZ1. Did not like the shower over bath - difficult to get in and out of, and definitely in need of a good scrub! Suggestions/recommendations: 1. Put a laminated list of instructions on the wall for both tv and heat pump operations. 2. Advise customer at checkin if servicing the room can be expected/not expected when stay is for at least 2 nights. If not to be serviced, supply enough towels, etc, when room is prepared prior to checkin. 3. Be more generous with coffee, milk, etc. 4. Upgrade bathroom.

The price we paid for the room did not reflect the quality of the accommodation. The nightly rate was extremely high for what was provided. As I work in IT, being reachable 24/7 is essential. One of the reasons we chose this accommodation was the advertised free Wi-Fi; however, it did not work from the time I checked in. I spoke with the guest in the room next to mine, and they confirmed they were experiencing the same issue. Unfortunately, after hours there is no staff available in the office, and the units do not have phones to contact anyone for assistance. Because I was unable to be reached, our company had to pay an additional employee to remain on standby, resulting in unnecessary extra costs. Overall, the experience did not justify the price paid, and the lack of reliable Wi-Fi and after-hours support was a significant disappointment.