Disappointing for a 4-star property. Was allocated a small basement room that was noisy and smelly. Hair in drawer and surfaces. Tiny, unusable sink in bathroom. No gym, pool amenities.
Was charged a fee for a late checkout request, which wasn’t advised prior to the request. Disappointing when compared to other hotels which honour and offer complimentary late checkouts.
Paid 4-star price for what is at most a 2-3 star property.
Pros: a period property in a nice suburban location, convenient walk to Chinatown and CBD. Relatively friendly staff, although not always helpful with requests.