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Reviews of The Hideaway

5 out of 5
The Hideaway
10 Hermanus Steyn Street, Swellendam

Reviews

8.8

Excellent

Rating 10 - Excellent. 20 out of 27 reviews" "
Rating 8 - Good. 3 out of 27 reviews" "
Rating 6 - Okay. 1 out of 27 reviews" "
Rating 4 - Poor. 1 out of 27 reviews" "
Rating 2 - Terrible. 2 out of 27 reviews" "

9.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Unfortunate
The owner who was very unpleasant and bossy underneath his politeness created a feeling of discomfort. The breakfast was delicious and grounds beautiful but his attitude unfortunately made us uncomfortable enough to not recommend this place.
Stayed 1 night in Feb 2019
Response from Per on 21 Feb 2019
We are very sorry you feel this way, the owner only offers information, no more. We hope that you have a wonderful further holiday

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hideaway 5 star Oasis
hideaway is an amazing oasis away from home. We had two stays there recently and each one lived up to our expectations. Stephen & Jackie are fantastic hosts and make you feel very welcome. The rooms are five star not to mention the breakfast which is excellent. would highly recommend the Hideaway to anyone visiting the area.
Stayed 1 night in Jan 2019
Response from Stephen on 6 Feb 2019
Thank you for your lovely review, we enjoyed your visit and hope you will come back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star hideaway
Hideaway is an amazing oasis . This place went beyond our expectations. Congratulations to Stephen & Jackie on their spectacular facility.
Stayed 1 night in Jan 2019
Response from Stephen on 28 Jan 2019
Thank you for staying with us.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice experience. Made to feel very welcome and a 6 star breakfast.
Stayed 2 nights in Nov 2018
Response from Stephen on 29 Nov 2018
Hi timeet you and have you staying with us at The Hideawaym, thnk you for your review, it was very nice to

8/10 Good

Hennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Stephen on 1 Aug 2018
Hi hennie, Many thanks for the review.

10/10 Excellent

gerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hideaway in Swellendam
This b & b is not a b&b in the true sense coz the rooms are in a seperate building & are huge! Each is more beautiful than the next & decorated to 5 star+ std!! Hosts are terrific soo helpful. Gardens are huge & beautiful with 150 varieties of roses! Breakfast is really good & outdoors most of the time
Response from stephen on 10 Apr 2018
Thank you so much for the review, it was fun having you both to stay. We hope you enjoyed the golf and will come back to see us again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little gem in Swellendam
Fabulous Queen Elizabeth Suite furnished to the highest quality in every way. Excellent bathroom as well, wet room style, with high quality accessories. Nice touch with complimentary port and wine and fresh milk for tea and coffee. Exceptional continental breakfast, with options for fully cooked if you wish, served on the verandah by the pool
Response from Stephen on 3 Apr 2018
Thank you for the lovely review, we are pleased that you enjoyed your stay. Stephen and Jackie

10/10 Excellent

Gavriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Stephen on 3 Apr 2018
Thank you Gavriel, Come back to see us again soon. Stephen and Jackie

10/10 Excellent

DIanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden gem
Very comfortable with top quality bedding and breakfast catering for our daughters allergies. extremely friendly and helpful hosts very knowledgeable about the area. Wonderful spa products for our use in the bathroom and a beautiful natural pool and garden. A quiet street but central, surrounded by history.
Stayed 1 night in Feb 2018
Response from Stephen on 22 Feb 2018
Thank you for staying with us, we enjoyed meeting you even for a very short time. We hope you enjoyed the rest of your holiday.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Haven !
Amazing !
Stayed 2 nights in Dec 2017
Response from Per on 2 Feb 2018
Thank you, it was lovely to have you staying at The Hideaway

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hideaway
Welcomed us by telling us off for arriving late (7pm)
Response from Per on 2 Feb 2018
Hi there, We do not know who this is, but we do ask our guests to let us know if they will arrive after 6pm so that we can make arrangements to keep reception open late. It may well have been 7pm somewhere in the world when you arrived, but if it had been that time here, we would have given you a glass of wine while you checked in and tried to arrange a booking at a restaurant for you, which can be difficult in Swellendam over the Christmas period.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stop on garden route
The owners are very welcoming, enthusiastic and informative about the town and area and the welcome drink was well received. The rooms here are large, well equipped and ours had a beautiful bathroom. The gardens and Eco pool are delightful and worth the stay alone. A good breakfast in the lounge overlooking the pool was enjoyable. Would recommend as a stop off along the garden route or just off Route 62.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
What a amazing find; the room was luxurious and of such high quality. The rooms overlook a well manicured garden and breakfast is taken overlooking an eco pool - fantastic! !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

John, Ra'anana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection in Swellenham
What a fantastic place to stay. Stephen and Jackie go that extra mile. Nothing is too much trouble. Our only regret, that we didn't stay there longer!

10/10 Excellent

patricia, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good BnB, every attention to detail
From the moment we arrived Stephen and Jackie looked after our every need, providing lots of information about the area, our room was spacious, comfortable and came with many added extras...free mini bar, water, insect spray...just a few examples. Breakfasts served by the Eco pool were wonderful. Ideas for days out were pre prepared with printouts of details of routes and stop offs, as well as the loan of local maps. Beautiful gardens. Fantastic place to stay.

10/10 Excellent

Diana, Angel Fire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just incredible
We had a wonderful, albeit too short, visit. The Hideaway grounds are gorgeous and this small B & B has everything you could possibly want. It deserves every one of it's 5 stars. Breakfast was just incredible. The hosts try hard to think of every consideration, even to the point of driving out of town to where they'd suggested a hike to leave a note to tell us that we'd forgotten our IPod....far beyond the responsibility of any host in my opinion! I'd stay there again in a heart beat

10/10 Excellent

Rene, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just perfect
Just perfect

10/10 Excellent

Heather, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect hideaway
Nothing was too much trouble at The Hideaway, every detail had been thought of and was catered for.

8/10 Good

N.E.

Liked: Cleanliness, property conditions & facilities, room comfort
Nice B&B with a beautiful garden
This is not an easy place to rate as there is a big gap between the facilities and the service. It is a very cute place, with striking attention to detail which goes to Stephen and Jacqui's credit. Every room has everything you could possibly wish for, including a well stocked minibar, well appointed bathroom, some books, magazines, and even some first aid kit! The house is in a beautiful garden which grows gorgeous roses that you will see in the room and throughout the house. All this could only be achieved under Stephen's watchful eye clearly but his manner, as many reviews suggest on all travel websites, isn't the most easy-going or welcoming. We were absolutely sure of his good intentions and aim to provide the best information, but it was done in a very forceful manner that could have made it tiring at times. When we arrived, there was no warm welcome - we first got told off for arriving late (9pm - even though we sent an email), then we got told off for parking the car on the road, then for checking in only for one night. When we got to the room we were given an excessively detailed overview of the room (we do know how to open the fridge, what slippers look like and how to use a shower). We were also told to make sure we dry all the area around the shower if we do happen to splash some water around.... We took it with a sense of humour as we understood it was all done out of care and attention to detail but it can be tiresome to be always lectured as a guest.

8/10 Good

Trevor, South Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arriving on a wet night we received a warm welcome. Rooms unique and very clean. Our hosts advice aon eating locally and activities first rate. Breakfast is something special with locally sourced items and home baking!

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Oct 2019
Response from Sten on 20 Nov 2019
This review is anonymous and out of character. We do not believe that the review is real and think it has been posted to damage our business.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfekter Service und sehr nette Gastgeber haben den Aufenthalt sehr angenehm gestaltet
Stayed 2 nights in Feb 2019

10/10 Excellent

Eva Lotta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Stephen on 6 Feb 2019
Thank you eva Lotta, it was lovely to see you. please come and stay again soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Schöne Lage und toller Ausblick
Im Winter ist das Mosselberg on Grotto Beach leider nur eine durchschnittliche Wahl. Die Zimmer sind etwas kalt und lassen sich nur schwer aufheizen. Die Ausstattung ist dafür sehr gut, genauso der Ausblick. Weniger gut ist die Hellhörigkeit. Die Lage mit direktem Strandzugang (fünf Minuten zu Fuß) ist super. Der Service war dagegen durchschnittlich, man ist bemüht, bekommt aber nicht wirklich viel hin. Im Sommer gerne wieder, im Winter würden wir zukünftig etwas anderes ausprobieren.

10/10 Excellent

Wolfgang, Großostheim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Übernachtung in kapholländischer Atmosphäre
Kleines, aber sehr gepflegtes B&B mit besonders netter, augesprochen freundlicher und zuvorkommender Betreuung durch das Betreiber-Ehepaar. Man fühlt sich in victorianische Zeiten zurückversetzt.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort