Sunderland City Centre Hotels, Newcastle-upon-Tyne

"Staff so friendly and helpful. Beautiful guest rooms, bar and restaurant. I love staying here"

"Staff very helpful and friendly"

"Great service "

"For the first time in a week I had solid stools 😊🙏"

"Room food, staff amazing the reception staff made such a fuss over our 5 year old boy. Including sweets and magic! Breakfast was lovely. "

"Staff are fine my room bathroom sink had hairs in it .. also the bathroom fan wasnt working and the hotel reeptuon accised me of smoking in the room but it was the steam from the bathroom that set the alarm off ... because it doesnt have a working bathroom extractor "

"The room was spotless and all the staff were very courteous and helpful. A very enjoyable stay once again at the Copthorne Hotel "

"Reception staff friendly and efficient. Room was perfect"

"Great stay! Had 2 rooms for our party and both rooms were extremely clean and comfy, with lovely toiletries, kettle, teas & coffees etc. Very comfy beds. The reception area is lovely and modern too. Every member of staff we encountered was really friendly and helpful, going above and beyond to make our stay great. We had breakfast at the hotel 2 out of 3 mornings we were staying and both times it was great - something delicious for each of us. Lovely buffet selection, hot drinks station and juice stations and great options on the hot menu too (including gluten free options like gluten free toast, omlettes, eggs etc) . Absolutely fantastic location near station, a car park, lots of restaurants and shops) Will definitely stay here again! "