Sundance Estates Hotels, Sun Peaks

"Wonderful stay and helpful staff!"

"Cute room, with nice patio. The staff is not the most professional. Beds are hard and squeaky. The hot tub was not working. Staff didn’t disclose this when I confirmed at check in so it was a surprise when we tried to use it. When asked when it would be fixed we were told they didn’t know, but none of the front desk staff seemed to care. One front desk person pointed at a person drinking a beer and said “that’s the maintenance worker”. The reason we chose to stay outside of town was for these amenities that we could not use at all during our stay. We asked for a partial refund due to this and the manager or owner came with a bottle of wine? I guess that is something."

"I've stayed in two different rooms this week. First one was #6. Seemed clean. Did not use the shower. Hand soap was nice and moisturized. Second time I stayed in room 8, seemed clean until I went to shower. No fan in the bathroom, towels smelled kind of like wet dog? When I had the shower running, it smelled like ammonia, not pleasant. The shower curtain was dirty , definitely need to wash those as often as the towels , as it's cloth and tends to get musty. Tub and toilet very clean. First time wifi wasn't good, but it was fixed a few days later Quiet, A/C worked and there were bottles of water provided. No conditioner, only conditioning shampoo which isn't the same thing. Front desk clerk was wonderful. Check in was relatively quick but no a/c in the tiny office so if it's hot outside, you're drenched in sw at waiting to check in . Overall a good experience "

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"Excellent check in, very clean all around the lodge, very helpful young lady from London UK."

"We loved the space at the Grand Residence. We had space for our family of 5 to have separate beds. Our other family members were staying in The Grand and we could all meet every night at the hot tub. "

"Cute and comfortable daylight basement apartment … lovely creek side setting, good access to resort via free shuttle and ski-in access … down 2 flights of outside stairs from parking spot which may be a concern for some with mobility issues … overall a wonderful place that we would book again without hesitation …"

"The room met our expectations. The hotel is conveniently located in the heart of the village with easy access to everything including the ski hill. "

"The location was great for ski in & ski out. The condo was well equipped for our needs. We were however very disappointed with the bunk beds as the top bunk did not have safety rails on two sides that were exposed leaving a very strong chance of a child falling from the bunk. "