Indoor pool

Reviews of Ramada by Wyndham Downtown Spokane

2.5 out of 5
Ramada by Wyndham Downtown Spokane
923 E 3rd Ave, Spokane, WA

Reviews

7.0

Good

Rating 10 - Excellent. 238 out of 1011 reviews" "
Rating 8 - Good. 321 out of 1011 reviews" "
Rating 6 - Okay. 189 out of 1011 reviews" "
Rating 4 - Poor. 137 out of 1011 reviews" "
Rating 2 - Terrible. 126 out of 1011 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like every thing
Stayed 1 night in May 2024
Response from Guest Services on 26 May 2024
Thank you for your feedback. We are pleased that you enjoyed our staff and amenities. We look forward to seeing you again in the future.

6/10 Okay

samuel

Travelled with group
Liked: Cleanliness, staff & service, amenities
The staff was great and rooms were clean but the property is showing needs of touch up. Location was terrible to get in and out of.
Stayed 1 night in May 2024
Response from Guest Services on 24 May 2024
Thank you for your review. We're glad to hear that you appreciated our staff and found the rooms clean. We apologize for any inconvenience caused by the property's condition and the location. Your feedback is valuable to us and will help us make necessary improvements. We hope to have the opportunity to serve you better in the future.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services on 24 May 2024
Thank you for your excellent rating! We're thrilled to know you enjoyed your stay with us. We hope to see you again soon!

4/10 Poor

LeeAnn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The building and room/s smell, the ceiling tiles are loose, the furniture in my room looks like someone tied a rope around it and drug it behind their car. The AC unit is noisy and positioned so that it blows right on top of you. The street noise never stopped and the one-way intersection is a hassle to get into and out of to go anywhere. It's unsafe to walk to anywhere from this location. It's terrible.
Stayed 2 nights in May 2024
Response from Guest Services on 21 May 2024
Thank you for taking the time to share your feedback. We deeply regret that your stay did not meet your expectations. Your concerns about the unpleasant smells, loose ceiling tiles, worn furniture, noisy AC unit, and street noise are duly noted. Additionally, we apologize for the inconvenience caused by the one-way intersection and the feeling of insecurity in the area.We take all feedback seriously and will address these issues to improve our facilities and overall guest experience. If there's anything we can do to make this right or if you have further concerns, please do not hesitate to reach out to us. We appreciate your honesty and hope to have the opportunity to provide a better experience in the future.

2/10 Terrible

Matthew

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy property. Overly noisy. Low end clientele. No dining. No attractions within reasonable walking distance. Cops were called 1st night. Room was less than clean. Maintenance working past 10pm... my family will not return
Stayed 3 nights in May 2024
Response from Guest Services on 20 May 2024
We’re sorry you were unhappy- we’ll work hard to fix the issue you experienced. Thank you for bringing this to our attention.

6/10 Okay

Marilynn

Travelled with family
Liked: Amenities
There was no breakfast at 8am. No eggs. No sausage, no milk, no coffee. Only thing available was a waffle and I got the last of the mix. Tried to drink tea as no coffee water was luke war.m
Stayed 1 night in May 2024
Response from Guest Services on 20 May 2024
Thank you for your review. We apologize for the lack of breakfast options and the inconvenience it caused you. It's disappointing to hear that items such as eggs, sausage, milk, and coffee were unavailable and that the tea water was not hot. We will address these issues with our team to ensure a better experience for future guests. Thank you for bringing this to our attention.

4/10 Poor

Lori

Travelled with family
Disliked: Property conditions & facilities
The room was not clean, the light shine in from another room, just was not comfortable, I didn’t get my deposit back as I was told I would.
Stayed 1 night in May 2024
Response from Guest Services on 20 May 2024
Thank you for your feedback. We apologize for the cleanliness issues and the discomfort caused by the light shining into your room. Additionally, we're sorry to hear about the confusion regarding your deposit, it can take up to 3 to 5 business days for your bank to release it back into your account depending on your bank. We release right when you check out, Then it is up to your bank we do apologize for any confusion. We appreciate your comments as they help us improve our services.

4/10 Poor

Saundra

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was propped open by housekeeping and left unattended
Stayed 1 night in May 2024
Response from Guest Services on 20 May 2024
Thank you for your feedback. We apologize for the oversight by our housekeeping staff in leaving your room unattended. Your security and comfort are our top priorities, and we will address this issue to prevent it from happening in the future.

4/10 Poor

Saundra

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
I was dealing with the area until housekeeping left my door propped open and unattended.
Stayed 3 nights in May 2024
Response from Guest Services on 20 May 2024
Thank you for sharing your experience. We apologize for the issue with housekeeping leaving your door open and unattended. This is not the level of service we strive to provide, and we will address this with our team to ensure it does not happen again.

8/10 Good

Norma, Othello

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rrceptionist need more courtesy lessons.
Stayed 1 night in May 2024
Response from Guest Services on 20 May 2024
Thank you for your feedback. We apologize if you encountered any issues with the receptionist. We'll make sure to address this matter with our team to ensure better service in the future. We appreciate your input and hope to have the opportunity to welcome you back for a more positive experience.

8/10 Good

Norma, Othello

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was a great stay
Stayed 1 night in May 2024
Response from Guest Services on 20 May 2024
We're delighted to hear that you had a great stay! If there's anything specific you enjoyed or any areas where we can improve to make your experience even better next time, please feel free to let us know. We appreciate your feedback and look forward to welcoming you back in the future!

2/10 Terrible

Lillyana

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Worst place to stay. Save yourself the headache & the itch for this place. It was filthy, bad area & the overall look of the room was not accurate.
Stayed 1 night in May 2024
Response from Guest Services on 20 May 2024
We're truly sorry to hear about your disappointing experience. Cleanliness and accuracy are important to us, and we apologize for falling short of your expectations. Your feedback is invaluable in helping us address these issues and improve our services. If there's anything specific you'd like to share or if there's anything we can do to make things right, please don't hesitate to reach out. We appreciate your honesty and hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Garry Marvive

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price
Stayed 2 nights in May 2024
Response from Guest Services on 20 May 2024
We're delighted to hear that you found our pricing to be great! Providing affordable accommodation options is important to us, and we're glad that we could meet your expectations in this regard. If you have any other feedback or if there's anything else we can assist you with, please feel free to let us know. We appreciate your positive review!

10/10 Excellent

Tyler

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and rooms for the price!
Stayed 1 night in May 2024
Response from Guest Services on 20 May 2024
We're delighted to hear that you had a positive experience with our service and found our rooms to be satisfactory, especially considering the price. Providing excellent service and comfortable accommodations at an affordable rate is our goal, and we're glad we could meet your expectations. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We appreciate your feedback and hope to welcome you back in the future!

2/10 Terrible

Michelle

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
so beyond disappointed have stayed here before about a year ago and once prior always had a good clean friendly and safe environment. this time drugs were being dealt in groves in the parking lot, one lady shooting up in the lobby, drug addicts all over inside. got to the room and the room sealed of drugs. front desk offered to move us rooms however everywhere we turned was unsafe, unclean and drugs everywhere. traveling with kids won’t put mine through that. they said they understood and offered a refund. disappointed overall, thankful they understood refund process is taking longer then it should, expedia is involved in that and i’m overall not happy. had to shell out 600.00 for this weekend and that has put me out.
Stayed 1 night in May 2024
Response from Guest Services on 7 May 2024
We are sorry your stay did not meet your expectations. We will fix the issue that you referenced. Thank you for letting us know and thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Tralana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, nice rooms, comfortable beds. Nice pool and spa. Housekeepers obviously need more time per room. Toilets are not cleaned very well. The hotel was fully booked and they ran out of pool towels. Stock your towels!
Stayed 1 night in May 2024
Response from Guest Services on 7 May 2024
Thank you for staying with us, we appreciate your feedback!

2/10 Terrible

Brisa

Travelled with partner
The tv in my room didn’t work, and Sunkist the bathroom was clogged.never staying here again.
Stayed 1 night in Apr 2024
Response from Guest Services on 7 May 2024
We are sorry your stay did not meet your expectations. We will fix the issue that you referenced. Thank you for letting us know and thank you for staying with us. We appreciate your feedback.

2/10 Terrible

Rinda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were great. The property needs more staff.
Stayed 1 night in Apr 2024
Response from Guest Services on 7 May 2024
Thank you for staying with us, we appreciate your feedback!

4/10 Poor

Makayla

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Sketchy
Stayed 1 night in Apr 2024
Response from Guest Services on 7 May 2024
We are sorry your stay did not meet your expectations. We will fix the issue that you referenced. Thank you for letting us know and thank you for staying with us. We appreciate your feedback

10/10 Excellent

Heather, Vancouver

Stayed 1 night in Apr 2024
Response from Guest Services on 20 May 2024
Thank you for staying with us

6/10 Okay

Lacey

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Location, access, dated, breakfast area.
Stayed 1 night in Apr 2024
Response from Guest Services on 7 May 2024
We’re sorry you were unhappy with your stay. We have discussed your review with the front desk staff about your arrival and sincerely apologize. We appreciate your feedback and hope to see you again in the future.

4/10 Poor

Joshua

Travelled with family
Disliked: Staff & service, property conditions & facilities
We only stayed one night, but the staff was extremely unprofessional. Swearing while talking to coworkers during check in, right in front of us. Later that night the staff got into a heated argument with a guest, more swear words. The pool and and hot tub were okay, however they didn't stock our room with towels. Breakfast was decent, eggs and sausage are good. Overall, we won't be staying at this Ramada again. Do yourself a favor and stay at the one by the airport.
Stayed 1 night in Apr 2024
Response from Guest Services on 7 May 2024
We’re sorry you were unhappy with your stay. We have discussed your review with the front desk staff about your arrival and sincerely apologize. We appreciate your feedback and hope to see you again in the future.

8/10 Good

Curtis

Travelled with partner
Liked: Property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from General Manger on 9 May 2024
Thank you for sharing your feedback! We're glad to hear that you had a positive experience overall. We appreciate your support and hope to have the opportunity to host you again in the future

8/10 Good

Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Guest Services on 7 May 2024
Thank you for your feedback. We are pleased that you enjoyed our staff and amenities. We look forward to seeing you again in the future.

8/10 Good

Sydney

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from General Manger on 9 May 2024
Thank you for your review!We value your feedback and look forward to welcoming you back in the future!

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean enough
Stayed 2 nights in Apr 2024
Response from Guest Services on 16 Apr 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your with us. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

8/10 Good

Rita

Property seems old and nnot updayed
Stayed 1 night in Apr 2024
Response from Guest Services on 16 Apr 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your with us. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

6/10 Okay

Crystal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff was nice and the continental breakfast was great but this is a very old facility and needs some maintenance. The windows didn’t even have safety guides like modern hotels to keep children from falling out. The bathroom we had in our room had moldy caulking and rust everywhere. Pillows were also more like squares than rectangles…bring your own pillows.
Stayed 1 night in Apr 2024
Response from Guest Services on 16 Apr 2024
Thank you for telling us about your recent stay. If you’d be willing, please reach out to our Guest Service Manager , to discuss your experience in more detail. Customer satisfaction is our top priority here at Ramada Suites, and we'd love another opportunity to wow you.

2/10 Terrible

Marisol

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It smelled like sweage water
Stayed 1 night in Apr 2024
Response from Guest Services on 9 Apr 2024
Thank you for staying with us. We’re sorry you were unhappy. Our owners are working very hard to update the property. I assure you once it is finished, we will meet all your expectations. We hope to see you again in the futureT

4/10 Poor

Katarzyna

Travelled with family and small children
Disliked: Property conditions & facilities
Felt quite unsafe. Lots of drug use in vicinity of hotel. Reports of vehicle break-ins.
Stayed 1 night in Mar 2024
Response from Guest Services on 9 Apr 2024
hank you for sharing your experience with us. We're sorry to hear that you felt unsafe during your stay and encountered issues with drug use and vehicle break-ins in the vicinity of the hotel. Your feedback is important, and we will make sure to address these concerns with the appropriate teams to improve the overall experience for our guests.

4/10 Poor

lacey

Stayed 1 night in Feb 2024
Response from Guest Services on 9 Apr 2024
Thank you for staying with us

4/10 Poor

Erika

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really hate to leave negative reviews but I don’t want someone else booking before they know what they’re getting into. The rooms are very run down, my back and next are sore after two days of sleeping on their mattress. It was an extremely busy weekend in Spokane with multiple sports tournment and the prices of hotels were insane, I still paid top hotel prices for a really crappy stay. I think our room was right about the pool as it’s smelled terribly of chlorine, upon arrival to the room I checked the bed for bugs (usually don’t feel the need to do so but I did here) I didn’t see bugs but it had appeared someone previously maybe vomited off the side of the bed and it was simply wiped up and concealed with sheets. The TV would work, the cable box might have been plugged in incorrectly, I called twice to have someone come look at it and no one ever showed up so we never had access to the TV, having kids would have made that a little easier. The second night we were getting back to our room I overheard another guest telling the front desk her car was stolen, she was going to call the cops. All in all, if you can avoid it, I just would.
Stayed 2 nights in Mar 2024
Response from Guest Services on 1 Apr 2024
Thank you for staying with us. We’re sorry you were unhappy. Our owners are working very hard to update the property. I assure you once it is finished, we will meet all your expectations. We hope to see you again in the future.

4/10 Poor

Andrea

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Breakfast buffet was terrible. Cable TV didn't work in the room.
Stayed 1 night in Mar 2024
Response from Guest Services on 1 Apr 2024
We apologize that you were unhappy with the condition of your room. I passed along your review information to the head housekeeper. We will work hard to fix the issue that you experienced. Thank you for bringing these issues to our attention. We appreciate your feedback.

6/10 Okay

Pablo

Liked: Staff & service
Disliked: Property conditions & facilities
Bad neighborhood
Stayed 1 night in Mar 2024
Response from Guest Services on 1 Apr 2024
We’re sorry that you were unhappy with the location of the property. We do our best to make our guests feel safe, which includes many security cameras. We hope you enjoyed your time at our property. Thank you for your review!

10/10 Excellent

Jim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For an older hotel it was clean, kept up and had a friendly, knowledgeable, and courteous staff. Breakfast served which was nice. Desk managers were all very nice...
Stayed 4 nights in Mar 2024
Response from Guest Services on 1 Apr 2024
Thank you for your feedback. We are pleased that you enjoyed our staff and amenities. We look forward to seeing you again in the future.

2/10 Terrible

michael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old, run down and dirty. Smelled like urine and weed. Just an overall gross facility. Staff, when not out front smoking was friendly at least. Wyndham should probably take their name off of this property.
Stayed 3 nights in Mar 2024
Response from Guest Services on 1 Apr 2024
Thank you for staying with us, we appreciate your feedback!We’re sorry you were unhappy- we’ll work hard to fix the issue you experienced. Thank you for bringing this to our attention.

4/10 Poor

Megan

Travelled with family, Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Smelly and not well taken care of.
Stayed 2 nights in Mar 2024
Response from Guest Services on 26 Mar 2024
Thank you for providing your feedback. We apologize for any inconvenience you experienced during your stay. Your comments will be shared with our team to address areas for improvement. If there's anything specific you would like to highlight or any suggestions you have for us, please feel free to share. We appreciate your input.

2/10 Terrible

Bridget

Disliked: Cleanliness, property conditions & facilities
No working TV in room, bathroom drain would not go down, filthy floors in room and outside hallways, cover for heat fell to the floor, no fan in bathroom . No apologies when we checked out. Will not be staying here again.
Stayed 2 nights in Mar 2024
Response from Guest Services on 26 Mar 2024
We're truly sorry to hear about your disappointing experience during your stay. This falls well below the standard of service and cleanliness we strive to provide. Your feedback is valuable to us, and we'll address these issues promptly to ensure they don't occur in the future. Please accept our sincerest apologies for the inconveniences you encountered, and we hope to have the opportunity to regain your trust in the future.

2/10 Terrible

Mary, Kirkland

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had bed bugs and was the property didnt feel safe. I'm currently requesting a refubd as i prepaid via expedia.
Stayed 1 night in Mar 2024
Response from Guest Services on 26 Mar 2024
We apologize for the inconvenience and discomfort you experienced during your stay. Bed bugs are certainly unacceptable, and we take this matter very seriously. Your refund request will be processed promptly. Additionally, we will investigate the issue thoroughly to ensure it is addressed appropriately. Thank you for bringing this to our attention, and we sincerely apologize for the negative experience you had at our property.

2/10 Terrible

gerhard

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is very dirty, stinky and is in an unsafe part of town. Pick another place! Plus expedia overcharged me for this.
Stayed 1 night in Mar 2024
Response from Guest Services on 26 Mar 2024
We're deeply sorry to hear about your negative experience. Providing a clean and safe environment is our top priority, and it's disappointing to hear that we fell short during your stay. We appreciate your feedback and will address these concerns with our team to ensure improvements are made. Regarding the overcharge, we recommend reaching out to Expedia directly to address this issue. Again, we apologize for the inconvenience and hope to have the chance to regain your trust in the future.

8/10 Good

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the pool and hot tub and that it had a quick little breakfast that we could grab before starting our day.
Stayed 1 night in Mar 2024
Response from Guest Services on 26 Mar 2024
Thank you for sharing your experience! We're glad to hear that you enjoyed the pool, hot tub, and the convenience of the quick breakfast before starting your day. We appreciate your positive feedback and hope to welcome you back for another enjoyable stay in the future!

6/10 Okay

Stephen

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No ice in the ice machine. Garbage overflowing from the wall bin. Floors were dirty and had not been vaccumed
Stayed 1 night in Mar 2024
Response from Guest Services on 20 Mar 2024
Thank you for sharing your experience. It sounds like there were some cleanliness and maintenance issues during your stay, particularly with the ice machine and garbage overflow. Your feedback is valuable for the hotel's improvement.

2/10 Terrible

Alicia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This Hotel was horrible. So dirty and smells. Pics are nothing like the actual hotel. We left after one night. Front desk ladies were very nice though. They didn't charge us for the next night.
Stayed 2 nights in Mar 2024
Response from Guest Services on 19 Mar 2024
I'm sorry to hear about your disappointing experience at the hotel. It's unfortunate that the cleanliness and odor didn't meet your expectations, despite the positive interaction with the front desk staff. Your feedback can be valuable for others considering this hotel. Thank you for sharing your review.

2/10 Terrible

Joan

Business traveller
Liked: Amenities
I made a reservation here only because I wanted to use the hot tub , and it’s “closed for cleaning”. I’m glad they are cleaning it but I am tired of making reservations at places that say they have a hot tub, and it’s closed, needs repairs etc etc. this happens more times than I can remember. Ridiculous!
Stayed 1 night in Mar 2024
Response from Guest Services on 19 Mar 2024
I'm sorry to hear about your frustrating experience with the hot tub being closed despite your reservation. It's certainly disappointing when amenities advertised are not available during your stay. Your feedback is important. Thank you for sharing your experience, and I hope your future stays are more enjoyable.

10/10 Excellent

james

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
easy parking, close to downtown.
Stayed 1 night in Mar 2024
Response from Guest Services on 13 Mar 2024
We're glad to hear that you found the parking convenient and appreciated the proximity to downtown during your stay. We hope to welcome you back again soon!

8/10 Good

Samantha

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on 11 Mar 2024
Thank you for taking the time to share your feedback with us! We're glad to hear that you had an overall positive experience during your stay. We appreciate your business and hope to welcome you back soon!

2/10 Terrible

Michelle

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
it was disgustingly dirty and not well maintained
Stayed 1 night in Mar 2024
Response from Guest Services on 11 Mar 2024
We're sorry to hear about your disappointing experience. Maintaining cleanliness and a well-maintained environment is a top priority for us, and we apologize for falling short of your expectations. Your feedback is important, and we will address these issues to ensure they are promptly resolved. We appreciate your feedback and hope to have the opportunity to make it right in the future.

8/10 Good

Marjorie

Travelled with family, Business traveller
I liked hotel but was suppose to get my 100$ deposit back and still have not received it
Stayed 1 night in Feb 2024
Response from Guest Services on 7 Mar 2024
Thank you for sharing your feedback with us, and we're glad to hear that you enjoyed your stay at our hotel. However, we apologize for the inconvenience you experienced regarding your deposit refund. Upon checking out, we release the deposit. Please make sure to check your transactions. If you do not see it still pending. Please let us know.Your satisfaction is important to us, and we appreciate your patience and understanding as we work to resolve this matter.

4/10 Poor

Tina

Disliked: Cleanliness, staff & service, amenities
Stayed in your motel for five days ask for room to be clean three days but nothing was done.. not very helpful stay
Stayed 2 nights in Feb 2024
Response from Guest Services on 4 Mar 2024
I'm sorry to hear about your experience at our motel. Your feedback is important to us, and we apologize for falling short of your expectations regarding the cleanliness of your room and the level of assistance provided during your stay.We strive to maintain high standards of cleanliness and provide prompt assistance to all our guests, and it's disappointing to hear that we did not meet these expectations during your visit. Rest assured, we take your comments seriously and will address them with our housekeeping and guest services teams to ensure that such issues are not repeated in the future.We value your business and hope to have the opportunity to welcome you back in the future, so we can demonstrate our commitment to providing you with a more pleasant and comfortable stay.

2/10 Terrible

Reid

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived, we waited for 3-5 minutes at the front desk before being greeted with "Sorry, I was outside vaping". The whole lobby reeked of cigarettes. When we got to our original room, the bathroom, toilet and sink were not properly cleaned. The toilet seat had a plastic screw to secure the seat to the base sitting on the back of the toilet in plain view. The seat was not attached to the base. We got a different room which was a little cleaner but when we went to get into the bed we found a pair of mens socks at the base of the bed covers which is quite offputting. The lobby was loaded with homeless people rummaging through the coffee bar and hanging out. The parking lot was not well lit and was also loaded with homeless people. Two people who were clearly living in their vehicle were having a shouting arguement about misplacing an item in the loaded full vehicle. I just assumed that it was drugs that they were looking for. The breakfast was not attended and the pans were empty and dirty. No eggs or bfast meats available. We opted to go out for breakfast instead. We stayed at this place in 2018 and it was not top of the line but was also not run down to this point. Very disappointed in our stay.
Stayed 1 night in Feb 2024
Response from Guest Services on 4 Mar 2024
We're truly sorry to hear about your disappointing experience during your recent stay. This falls well below the standard of service and cleanliness we strive to provide. Please rest assured that we take your feedback seriously and will address the issues you mentioned with our team to ensure improvements are made. Your comfort and satisfaction are important to us, , and we apologize for failing to meet your expectations. We hope to have the opportunity to regain your trust in the future.