Deluxe Room, 2 Queen Beds, Poolside | View from room

Reviews of Centennial Hotel Spokane

3.5 out of 5
Centennial Hotel Spokane
303 West North River Drive, Spokane, WA

Reviews

8.6

Excellent

Rating 10 - Excellent. 1047 out of 1779 reviews" "
Rating 8 - Good. 411 out of 1779 reviews" "
Rating 6 - Okay. 174 out of 1779 reviews" "
Rating 4 - Poor. 93 out of 1779 reviews" "
Rating 2 - Terrible. 54 out of 1779 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Isaiah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobby
Stayed 1 night in May 2024

8/10 Good

Robert

Liked: Staff & service, property conditions & facilities
Good
Stayed 2 nights in May 2024

6/10 Okay

Jacqueline, Wenatchee

Liked: Cleanliness, property conditions & facilities
The property from the outside and lobby are beautiful. We arrived with nobody at the front desk to help us. We waited long enough I finally called the hotel phone number so that somebody could send someone to the front desk. Our room was beautiful and perfectly clean but the walks were paper thin. From one side we could hear the neighbors TV and the other side the young adults were so incredibly noisy at 3am my husband had to get out of bed and go knock on their door and ask them to tone it down so we could try to go back to sleep. In addition, even though the bed had five pillows they were all too fat and none of them were different as to accommodate someone who needed a smaller one. I slept with a rolled up towel for a pillow. We would not stay here again.
Stayed 1 night in May 2024

8/10 Good

Rose

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Loved it. A great place. We left a necklace at the hotel, and my pal called in and filled out the necessary information, but has yet to hear any work--one week later. Pretty bummed about the lack of follow up.
Stayed 1 night in May 2024
Response from Centennial Management on 26 May 2024
Hi Rose. I am glad you had a great stay. I will forward your comment on to my security team and I hope we can get the ball rolling on (hopefully) getting your necklace back to you. See you soon!

6/10 Okay

Jason

Travelled with partner
Liked: Staff & service
Great view of the park and the river, the jetted tub was nice (though it more jets would have been better) and very spacious the bathroom was very small and the exhaust fan needed maintenance and was quite loud also the previous guest’s leftovers were still in the rooms mini fridge which wasn’t very cold so they stunk and made the fridge stink the bed and pillows were too soft for my taste
Stayed 2 nights in May 2024

10/10 Excellent

Manjola

Stayed 2 nights in May 2024
Response from Centennial Management on 26 May 2024
Thank you for your kind words. we hope to see you at the Centennial Hotel soon!

10/10 Excellent

Onkar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Centennial Management on 26 May 2024
Thank you for staying at the Centennial Hotel Spokane. We hope to see you again soon.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 4 nights in May 2024
Response from General Manager on 22 May 2024
Dear Katherine,We're delighted to hear that you had a great time with us, and we trust that everything was in order for your stay. Thank you so much for the perfect rating, and we hope to see you again soon.

8/10 Good

Lori, Lake country

Travelled with family
Liked: Staff & service, amenities
Walkable to town and nice park . Good selection of restaurants nearby.
Stayed 2 nights in May 2024
Response from General Manager on 22 May 2024
Dear Lori,Thank you for staying with us during your trip to Spokane! Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests. It was truly a pleasure having you here, and we hope you return soon.

4/10 Poor

Jimmy

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs Work. Staff needs more training
Stayed 2 nights in May 2024
Response from General Manager on 20 May 2024
Dear Jimmy,Thank you for your feedback. We appreciate your honesty and will focus on improving staff training to enhance our service. Your input is valuable, and we hope to provide a better experience on your next visit.

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
O
Stayed 1 night in May 2024
Response from General Manager on 20 May 2024
Dear Anita,Thank you for your review of Centennial Hotel Spokane. It is wonderful to see we were able to provide you with a five-star stay. We look forward to welcoming you back soon.

8/10 Good

Frank

Liked: Cleanliness, staff & service
George who works in the Cafe in the Hotel was amazing! He was by himself with a long line of people (some who were rather rude) and was always in amazing spirits. George should be recognized.
Stayed 2 nights in May 2024
Response from General Manager on 20 May 2024
Dear Frank,Thank you for taking a moment to leave your review! George truly is a valuable asset to our team, and he will be thrilled to know that he made an incredible impression on you. Rest assured, we will be sure to share your compliments with him. It was a pleasure having you here at Centennial Hotel Spokane, and we look forward to welcoming you back for another great getaway in the future.

8/10 Good

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Centennial Management on 26 May 2024
Thank you for your feedback Robyn. We hope the next time you stay with us it'll be a 5* experience.

10/10 Excellent

Phyliss

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The surrounding parks and river walk are lovely if you walk in a group. I felt rather unsafe in the area due to the homeless population camped out in the parks and underpasses. I suggest having a walking partner.
Stayed 1 night in May 2024
Response from General Manager on 20 May 2024
Dear Phyliss,We're pleased you found the surrounding parks and river walk lovely. However, we apologize for any discomfort caused by the presence of the homeless population in the area. Your safety and well-being are our top priorities, and we appreciate you bringing your concerns to our attention. Rest assured, your feedback is valuable to us as we strive to improve the overall experience for our visitors. Thank you for choosing to stay with us, and we hope to welcome you back again in the future.

10/10 Excellent

Jennifer, Tumwater

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is beautiful!
Stayed 1 night in May 2024
Response from General Manager on 20 May 2024
Dear Jennifer,Thank you! Our team takes great pride in our beautiful hotel and taking care of our guests, so we are delighted you were impressed with your stay. We look forward to welcoming you back for another amazing five-star experience.

10/10 Excellent

Seth E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Centennial Management on 26 May 2024
Thank you for your kind words Seth. We hope to host you and your family again soon.

4/10 Poor

Kerry, Pinedale

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed for 5 days never had rooms cleaned had to ask for towels and tv to be be fixed. The property was nice and clean but the did not have staff for anything… don’t book out rooms you can’t clean or offer a discount instead of high room rates.
Stayed 4 nights in May 2024
Response from General Manager on 16 May 2024
Dear Kerry,While we appreciate you being our guest, we are surprised and saddened to hear you had a disappointing stay. Our team prides itself on our top-notch service and spotless accommodations, and we apologize this was not reflected in your experience. Your comments are important to us and will be shared with our team to ensure we are meeting our high standards of quality and comfort going forward. Thank you for your feedback, and we hope to have another opportunity to welcome you back and impress you with the amazing stay we are known for.

4/10 Poor

Jocelyn

Disliked: Cleanliness, staff & service
Upon entering the room there was a smell of must and sweat. The bedding did not appear to be clean and gave me and ny child skin rashes.
Stayed 1 night in May 2024
Response from General Manager on 16 May 2024
Dear Jocelyn,While we thank you for being our guest and sharing your feedback, we hope you'll accept our sincerest apologies for any housekeeping concerns you encountered during your stay. We want to assure you that we do engage in deep cleaning processes. However, we will be sure to address our housekeeping team to ensure our policies and procedures are being adhered to. We appreciate your feedback and hope you'll consider giving us another opportunity to change your perceptions in the future.

6/10 Okay

giridharan

Liked: Cleanliness
Disliked: Property conditions & facilities
Was given a room that was cleaned after previous guests. None of the vending machines on the parking level were working.
Stayed 2 nights in May 2024
Response from General Manager on 14 May 2024
Dear Giridharan,Thank you for your review. We appreciate that you took the time to share your recent stay; however, we do find it very disappointing. Our primary goal is always to provide our guests with an exceptional experience. Your feedback will be relayed to our team to ensure any necessary improvements can be made. It was a pleasure having you join us. In the future, we hope you will consider returning and giving us another chance to impress you.

10/10 Excellent

Amy

Surprisingly upscale for the area.
Stayed 1 night in May 2024
Response from General Manager on 14 May 2024
Dear Amy,Thank you for your perfect rating! It was a pleasure having you here at Centennial Hotel Spokane, and we are delighted to have exceeded your expectations. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place right on the river. Clean, friendly, convenient. Close to everything Spokane has to offer.
Stayed 3 nights in May 2024
Response from General Manager on 14 May 2024
Dear Peter,Thank you for taking a moment to leave your outstanding review. It was our pleasure to provide you with clean, convenient accommodations. We're glad you felt welcome while you were here, and we look forward to hosting you again at Centennial Hotel Spokane!

10/10 Excellent

Norma

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel and location.
Stayed 1 night in May 2024
Response from General Manager on 14 May 2024
Dear Norma,We appreciate your kind words about your recent stay. Hearing that our guests enjoyed their time with us brightens our day. Thank you for your comments, and we cannot wait to welcome you back to Centennial Hotel Spokane for another great stay soon!

6/10 Okay

Vladimir

Liked: Cleanliness
Nice property but the management is not as nice and make you pay for parking.
Stayed 1 night in May 2024
Response from General Manager on 14 May 2024
Dear Vladimir,We always appreciate hearing from our guests, and we're glad you enjoyed your stay with us overall. However, we apologize for any disappointment with the parking and regarding our staff. We do our best to ensure we are transparent about our policies. Rest assured, we will make this clear to guests going forward, and we will speak with our team to ensure we are meeting our high standards of hospitality going forward. Should you be in the area again, please consider coming back to see us for a stay that is sure to exceed your expectations.

8/10 Good

Shoshana, Kenai

Travelled with family
Good location. Staff friendly.
Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
Dear Shoshana,Thank you for choosing Centennial Hotel Spokane. We are delighted you received excellent service and enjoyed our convenient location. We take pride in providing a phenomenal experience for our guests, and we value your feedback. It was our pleasure to host you, and we hope to see you again for another memorable visit!

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place no complaints.
Stayed 1 night in May 2024
Response from Centennial Management on 12 May 2024
Hi Alex! Thank you for the kind words. If you are coming back through the Spokane area pleas consider staying with us.

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an excellent stay at the hotel. The staff were great and the location of the hotel is convenient.
Stayed 1 night in Apr 2024
Response from Centennial Management on 6 May 2024
Thank you for your kind words Janet. We will definitely pass your compliments onto our team. We can't wait for the next time you get to stay with us at The Centennial Hotel.

10/10 Excellent

Louis

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Centennial Management on 6 May 2024
Thank you for your response Louis! I am glad we could show you a 5/5 time at The Centennial Hotel. We hope to see you again soon.

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being adjacent to Spokane Falls was outstanding! Or view was amazing. We had a balcony and sat on it, had a brewski and, at bedtime, kept the slider open and listened to the waterfall and watched the Pavillion lights dance. Highly recommended !
Stayed 2 nights in Apr 2024
Response from Centennial Management on 29 Apr 2024
Thank you for your glowing praise Nancy! Having the sound of the river and the falls lull you to sleep is one of the best things about our hotel. We can't wait for the next time you stay with us at the Centennial Hotel Spokane.

8/10 Good

Cindy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The bed was very comfortable and the view was amazing! Only complaint would be dated vending machines that dont work.
Stayed 1 night in Apr 2024
Response from Centennial Management on 29 Apr 2024
Hi Cindy. Thank you for your kind words. The vending machines on property are run by a 3rd party, but we will pass your comments along to their team.We are excited for the next time the Centennial Hotel can host you and yours.

8/10 Good

Madison

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Centennial Management on 6 May 2024
Hi Madison. Thank you for your feedback. It does help us to improve. Next time you're coming through Spokane please pay us a visit.

4/10 Poor

Christopher

Stayed 1 night in Apr 2024
Response from Centennial Management on 26 May 2024
Hello Christopher. Thank you for your feedback. We are always striving to improve ourselves, and we will take this score to heart.

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay, easy short walk to the Spokane Arena.
Stayed 1 night in Apr 2024
Response from Centennial Management on 29 Apr 2024
Hi Douglas. Our proximity to all of Spokane's major sports/entertainment facilities is one of the best things about this hotel. We hope to see you at whatever show brings you to Spokane next.

10/10 Excellent

Krista

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a nice hotel all around
Stayed 1 night in Apr 2024
Response from Centennial Management on 29 Apr 2024
Thank you for your response Krista. We really appreciate you taking the time to leave such a kind review. We hope to see you soon!

10/10 Excellent

Ernie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Centennial Management on 29 Apr 2024
Thanks for your response Ernie. We appreciate your feedback. Please come visit us at the Centennial Hotel whenever you're headed back this way.

10/10 Excellent

helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is clean and fresh the elvator did not work today and that was not good, as we are older and I don t dp staors we;; woth ;iggage
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Helen,Thank you for choosing Centennial Hotel Spokane for your recent stay! We're delighted that we could provide a clean and welcoming getaway for you. However, we apologize for any inconvenience regarding the elevator. We will be sure to have our maintenance team look into your concerns to ensure this matter is resolved swiftly. Your review is appreciated, and we hope to welcome you back for another terrific stay soon.

8/10 Good

hazel

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice overlooking Riverfront Park and Spokane river. Nice walkable distance to Convention Center, shops and dining. Right off trail that is good for biking, walking, roller blading walking dog. Not super fond of dark decor (i.e-black carpet). Liked the L'Occitane soap and shampoo and conditioner. Could use more elevators.
Stayed 2 nights in Apr 2024
Response from Centennial Management on 25 Apr 2024
Hi Hazel! Thank you for your feedback. Your positive comments are a list of all the reasons this is my favorite hotel among the Davenport Collection. We are excited for the next time you stay at the Centennial Hotel.

10/10 Excellent

Sheri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a convenient location and easy to walk along the river. Also a very nice balcony.
Stayed 1 night in Apr 2024
Response from General Manager on 25 Apr 2024
Dear Sheri,It was a pleasure hosting you at Centennial Hotel Spokane! We're glad our walkable location worked well for your trip and that you enjoyed relaxing on the balcony. If you're in the area again, please come back to see us.

10/10 Excellent

Karen, Hobart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've traveled a long way and stayed in a number of hotels. This is the best we have stayed at! Comfy bed, and picturesque views of the walking trail and rushing water behind it! ❤️
Stayed 1 night in Apr 2024
Response from General Manager on 25 Apr 2024
Dear Karen,We're always thrilled to hear that our guests have had such an enjoyable experience! It's especially great to know that you appreciated our comfortable accommodations and wonderful views of the walking trail and water. It's also a great compliment that you consider us one of the best hotels you've stayed in! From all of us at Centennial Hotel Spokane, thank you so much for your positive review, and we hope to have the pleasure of your company again soon.

10/10 Excellent

Beverly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility with walking access to Riverside Park. Highly recommend.
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Beverly,A guest’s recommendation is the #1 sign that we hit the mark, and their stay was everything they hoped it would be and more. Thank you for joining us at Centennial Hotel Spokane. We couldn't be happier to see how impressed you were with our wonderful hotel and great location, and we look forward to welcoming you back again.

10/10 Excellent

Scott

Business traveller
Liked: Amenities, property conditions & facilities
Loved the property and people ! My new favorite place to stay when in Spokane!! Thank you all
Stayed 3 nights in Apr 2024
Response from General Manager on 19 Apr 2024
Dear Scott, We're thrilled to hear that you loved our property and our team at Centennial Hotel Spokane! It warms our hearts to know that we've become your new favorite place to stay in Spokane. Thank you for your kind words, and we can't wait to welcome you back for another fantastic stay!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
It looks like the hotel has been redone and upgraded. Very nice accommodations.
Stayed 2 nights in Apr 2024
Response from Centennial Management on 17 Apr 2024
Hi Jason. Thanks for noticing. We did go through a facelift about 4 years ago (not very long by hotel standards). We appreciate your feedback and look forward to the next time we can accommodate you and your family!

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Let me tell you. IF you have a room looking at pool ( pool was closed when we were there) crack you're window. The rushing water will put you to sleep. Or just take a walk in the park behind the hotel. AMAZING!!!!! Hotel was clean and everyone at the front desk was amazing, breakfast was spot on!!! If your a late night site at the bar,Ben the bartender was the best( the others were amazing also dont get me wrong) Ben was there for march madness when i was there!!! Over all spend the extra few bucks. Its definitely worth it.
Stayed 5 nights in Apr 2024
Response from Centennial Management on 16 Apr 2024
Hey Andrew. Its comments like these that make me proud of the place that I work. Thank you for your kind words. We will definitely pass your comments on to Ben and his superiors so he gets the commendation he rightly deserves. We eagerly await your return to the Centennial Hotel.

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the location. Facilities were clean.
Stayed 3 nights in Apr 2024
Response from Centennial Management on 16 Apr 2024
Hi Jessica! Thanks for the kind review. Feel free to reach out to the hotel and let us know how we can improve and make your next stay at the Centennial Hotel 5/5.

10/10 Excellent

Ben

Stayed 1 night in Apr 2024
Response from Centennial Management on 6 May 2024
Hi Ben. Thank you for your glowing review. We hope to se you at The Centennial Hotel again soon.

2/10 Terrible

Hillary

Travelled with family and small children
Any time there is something that is out of service or not working all hotel guest should get pricing lowered or comped something else to make up the lack of the other “amenities “ the hotel claims to provide. Upon arrival I was definitely not greated by the concierge… but more like looked at as another needy customer. My booking reservation was made threw Expedia there price was quoted to me at$187. For the deluxe king size bed. The room was dirty to say the least. We ended up having to switch rooms! My main concern tho is the total price I see on my credit card $286.49…and another charge for $38.15. The employee at the front desk told me that there would be a refund of some charges after check out. I am not seeing this. Also how does a price go from $187 to $286.49. I suggest you reach out to me immediately to resolve this issue. I will be sending out a letter to Expedia, and the head quarters of the Davenport Hotel. Hillary Barnett 509-994-7171 Message phone 509-684-8766
Stayed 1 night in Apr 2024
Response from General Manager on 12 Apr 2024
Dear Hillary, Thank you for your review. We sincerely regret to learn of your disappointment with your experience. Your feedback about our accommodations will be shared with housekeeping to ensure our high standards of cleanliness are being met. Please know that when booking through a third-party company, billing inquiries and refunds should be dealt with through them. It was a pleasure having you here, and we hope you will give us another opportunity in the future to change your lasting impression.

6/10 Okay

Amber

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The good: The room was nice and big. Enjoyed the Jacuzzi tub and the balcony. It was pretty close to everything. The staff seemed friendly and helpful. The bad: the room was not clean. First we seen a pair of dirty socks by the door and then there was stains on the sheets and blankets. The staff did give us new bedding and said they would take off the fees. We also paid for the breakfast which they offered quite a few choices but it was bland and the sausage didn't seem cooked..
Stayed 1 night in Apr 2024
Response from General Manager on 7 Apr 2024
Dear Amber,Thank you for staying with us and taking the time to share your thoughts. We're glad our convenient location, friendly staff, and relaxing hot tub added to your experience. However, we apologize for any concerns about cleanliness and for any disappointment with breakfast. We'll pass your comments along to the appropriate staff members, and we hope to see you again should you be back in the area.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very clean, good coffee
Stayed 2 nights in Mar 2024
Response from Centennial Management on 5 Apr 2024
Hello Jason. Thank you for your kind words. We are proud to live up to your standards. The Centennial Hotel eagerly awaits your return.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed our stay at the property. Beautiful scenery, close walk to our dinner reservations and concert. Friendly staff. Great bacon on the breakfast buffet.
Stayed 1 night in Mar 2024
Response from Centennial Management on 26 Mar 2024
Angela, we are honored that you enjoyed your stay with us. Whenever you next come through Spokane please allow us to give you another wonderful stay.

8/10 Good

Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!
Stayed 2 nights in Feb 2024
Response from Centennial Management on 24 Mar 2024
Thank you for staying at the Centennial Hotel. We hope to see you again soon.

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Centennial Management on 24 Mar 2024
Thank you for staying at the Centennial Hotel. We hope to see you again soon.