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"No help with our luggage. Travelled with my 88 and 83 year old parents. And it is NOT for them. And not for me too. aside from walking up we had to walk further up for the rooms. I expected more."

"Everything worked well thanks for the chocolate and ice and the view of the Remarkables was remarkable!"

"Friendly staff. Convenient location. Generous breakfast buffet. Nicely remodeled."

"Clean & friendly front desk staff. In unit washer & dryer are great pluses!! "

"Everything was good."

"Excellent in all areas"

"Very businesslike, not overly friendly but professional. Location is a 10 min walk into town but it’s uphill on the return which was ok for us but just a heads up if you’re not keen on hills. "

"Really enjoyed our time there, the lakehouse and views are stunning. Away from hustle bustle of Queenstown. Food was great quality and well presented, service was very good, however menu was limited. Only downside was no shop or store nearby for drinks or snacks for our room."

"This property either needs to be closed or renovated desperately. The electric blankets are like from the 80s one was broken and the other was hanging on to its dear life. I didn't use it and suffered the bitter cold and the dirty blanket. The toilet literally came off the floor when I sat slightly to one side. We were on our way to Milford Sound from Queenstown and all rooms in Te Anau were completely booked. When we arrived at the hotel office and asked if I could use the toilet, the staff said there was none for guests. We had to drive out and around the closed cafe to reach our room. Everything was like a scene from Bates Motel. Our trip to New Zealand was wonderful with all the friendly and welcoming people, except this one downside. "