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"One word: BASIC. The hotel is clean and the staff is friendly and helpful, but overall it’s very functional and no-frills. Two things worth noting: 1. The location isn’t central, and there are limited good restaurant options nearby. 2. The pillows are genuinely uncomfortable - oversized, overstuffed, and offering very little support. I mentioned this to staff on departure after struggling to sleep both nights."

"I loved its proximity to the airport. After the long flight, it was wonderful to be able to rest before heading to our final destination. The breakfast was pretty good. It was expensive but worth the convenience. The restaurant did not take cash which was inconvenient for some people in our group."

"The room was huge,lake view,clean and very nice. "

"Didn’t see any staff during the two night stay. Online check in was confusing but eventually worked okay. Apartment was attractive, extremely spacious, clean, well equipped and quiet. There are a couple of restaurants and a supermarket around the corner. It is very convenient for the airport. Bus and U bahn close by. "

"Everything was good …………."

"An iconic hotel in the heart of Hamburg. The location is so centrally located. Located near many attractions, cafés and great restaurants. Also close to the train. The staff are amazingly friendly and super helpful. The hotel has 3 fantastic restaurants. I didn't get a chance to utilize the spa, but I did stop by to take a look and it looked beautiful. The rooms are super spacious and very comfortable. They could use a little refresh, since this is an older hotel, but still quite lovely. I highly recommend this hotel."

"Staff excellent especially reception. Always there to help and always smiling. Rooms spotless. Breakfast fresh and ample selection. We will definitely return soon ! "

"Great hotel "

"Didn’t eat. Bar and room were good. "