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"I never write reviews for hotels because they are all generally good, but this hotel is AWFUL. The lobby is alright, but once you go up to the other floors where you’re staying, the smell of cigarettes and weed is overwhelming. There was NO ventilation in toy without a window, so there was a portable fan that was left on. My room smelled like weed and mold. I left Garner Hotel the day I checked in to stay at another hotel nearby because the shower drain wasn’t working and the room was in a terrible condition. The manager was delusional enough to tell me the shower drain is working. NOBODY should stay here!! AVOID this hotel! Book this hotel if you’re a chain smoker and want to smell cigarettes and weed during your entire stay. "

"Room clean, good breakfast… overall good short stay experience "

"Poor service - staff unhelpful - room below average for the price "

"Modern Hotel situated on a quiet residential road but very close to bus service connecting to central Hamburg and Hafen City and the nearest U- Bahn is only a 10 min walk away. Buffet breakfast is excellent and ability to order food in the restaurant area until 11pm much appreciated "

"Great room and convenient "

"Short, easy15 minute walk from Terminal 2. "

"4 star hotel but hospitality and helpfulness of staff is underwhelming. Repeated issues with one of elevators during our stay which forced us to carry heavy bags down stairs to stay on schedule during checkout/departure. Reception desk didn't answer calls ( 5 mins of trying on two occasions). Some hardware (towel hooks?) missing in bathroom -hardware/screws sticking out of walls."

"we really enjoyed staying here, we paid for an upgraded room with its own living room and bedroom, and it was very nice. The only thing we didn't like is the chimney smoke came into our bedroom from the fireplace they have in the hotel so we couldn't have the window open part of the time, but it wasn't a huge problem,and our view was nonexistent as it was just looking out over the top of the hotel roof. Also if you're staying facing the street, it is very loud with traffic at night to sleep if you need to open the window to get air. They provided a fan that we tried to run, but it was so loud. It made it almost worse lol. the breakfast was completely amazing, just about the best I've ever seen. Parking was expensive but you are right by the city center, so it's worth it."

"My room was a good size, clean and quiet. The hotel in general was clean and staff were all helpful and friendly."