Shelby Park Hotels, Louisville

"Great staff"

"We were surprised by our experience at this Hilton Garden Inn, as it differed quite a bit from others we’ve stayed at. The lobby lounge area was very minimal, almost nonexistent, which was disappointing. The rooftop lounge itself is beautiful, but unfortunately, each time we visited, loud explicit rap music was playing. The language—including repeated use of the N-word and other explicit content—was very noticeable and inappropriate for a family-friendly environment. We even have videos documenting this. It felt unprofessional and not suitable for guests with children. We were also told that dining was available until 11 PM. However, when we returned later that evening, we were informed that children were not allowed to dine in that area past 8 PM. This was frustrating, especially given the earlier information. If there is a curfew for children, it would make more sense for the explicit music to be reserved for after that time. Additionally, the beds were extremely firm—far below the comfort level we’ve come to expect from Hilton properties. That said, the front desk staff were wonderful, and housekeeping was incredibly kind and accommodating. They were definitely the highlight of our stay."

"The room was very nice, smelled clean. The breakfast was great, and the staff were very friendly! Definitely would stay here again! "

"The evening restaurant staff was over worked but being she was the only waitress she was kind and professional. She was apologetic for being the only waitress but also professional. The bar guy was helpful to her. Other than that the experience was good."

"Well maintained property-everything was very clean. Staff was friendly and helpful."

"Nice hotel. Kitchen utensils were a little skimpy but can make do. Its a hotel so i wouldn't expect a fully stocked kichen. Very nice place overall 👌 "

"Clean room, great staff, excellent bar"

"The check-in staff were really friendly & helpful. The room was a nice size and had everything we needed. The location is great and just 1 block from activities on Market St. Parking on the street is free but very limited, otherwise there’s a pricey parking garage on the back side of the hotel. "

"Not a bad stay. Road noise is a little loud. But good stay for the price. "