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Reviews of Mercure Shanghai Jiuting

3 out of 5
Mercure Shanghai Jiuting
Building 5 No 178 Puhui Road, Songjiang District, Shanghai, Shanghai

Reviews

8.2

Very good

Rating 10 - Excellent. 23 out of 60 reviews" "
Rating 8 - Good. 24 out of 60 reviews" "
Rating 6 - Okay. 8 out of 60 reviews" "
Rating 4 - Poor. 4 out of 60 reviews" "
Rating 2 - Terrible. 1 out of 60 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is quite new. Around 10min walk from train station, not too far, yet a quiet area. Nearby train station has a lot of food stalls and walking distance to shopping mall.
Stayed 4 nights in Dec 2019
Response from Sophie on 16 Dec 2019
Dear guest, thank you for your comments, we will strive to do better。

10/10 Excellent

Miteshbhai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Very good hotel. Clean and modern. Only problem of hotel is location to centre of Shanghai, around a hour journey by underground. Underground station is 15mins walk,
Stayed 5 nights in Nov 2019
Response from Sophie on 30 Nov 2019
Dear guests, thank you for your comments, to make you satisfied is what we have been pursuing. thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good choice to stay
Spacious room, neat and tidy, standard buffet breakfast
Stayed 1 night in Jul 2019
Response from Sophie on 8 Jul 2019
Dear guests, thank you for your comments. We are very happy to receive your affirmation.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
daily house keeper was good and nice.. nice hotel for me to stay 14 nights. but sadly as Accorhotel member not allow to redeem point from here.. overall, recommended hotel to stay.
Stayed 10 nights in Apr 2019
Response from Morro Li on 15 Apr 2019
Dear Guest Appreciate for your kindly support our property. We wish u may come back hotel in future. Thanks a lot

2/10 Terrible

Verified traveller

Stayed 2 nights in Apr 2019
Response from Morro Li on 15 Apr 2019
Dear Guest, Appreciate for your kindly support our property.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2018
Response from Owen Yang on 4 Jan 2019
Dear Guest, Thank you for your kindly support our property. We wish u may come back in future. Thanks a lot

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very beautiful and we had a great stay.
Stayed 2 nights in Dec 2018
Response from Owen Yang on 12 Dec 2018
Dear Guest, Appreciate to your kindly support our property. We wish u may come back once you have opportunity to SH in future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Owen Yang on 10 Dec 2018
Dear Guest, So appreciate for your kindly share your comments with us. We welcome u come back once again in future.

10/10 Excellent

Stephen, Llanelli, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is a bit out of the centre but was handy when coming in on the train from Beijing as Hongqaio train stations isn’t far. Taxi was ¥28 which is really cheap. Metro station Juiting is only 5mins walk away from the hotel if you need to get into the city and the maximum one way there is ¥7. There is a supermarket and various restaurants nearby to eat at. The hotel was amazingly well priced. In very good condition and beautifully presented. Huge tv in the room with English channels. The breakfast was a good deal also. Plenty of choice to eat.
Stayed 3 nights in Nov 2018
Response from morro on 21 Nov 2018
Dear Stephen Thank you for your comments , we will continue to do better to provide a more comfortable service . Thx .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
definitely would come back
very quiet area, would come back, nice new hotel, very clean, GOOD price, friendly staff AND speaks English - the only down side is a bit far from Shanghai downtown
Stayed 1 night in Nov 2018
Response from morro on 21 Nov 2018
Dear Anonymous Thank you for your comments . Welcome back in. Thx.

6/10 Okay

Meng Kui

Liked: Cleanliness, property conditions & facilities, room comfort
Enhancement of Service Level
Hotel need to look for more practical and efficient ways in assisting customers to book a taxi. At present, the staffs use their own mobile phone to call for taxis. The food served for breakfast should vary from day to day. Customers who stay for long period can get bored of the breakfast.
Stayed 10 nights in Nov 2018
Response from Morro Li on 14 Nov 2018
Dear Meng Kui, So appreciate for your kindly share your comments with us. As a select service hotel, we do not provide concierge service for guests so that our staff may call taxi by their own mobile phone to ensure answer guests' request immediately. About our breakfast buffet, we have suggest our dining room to vary the food seasonally. Thank you for your support once again and wish u may come back in future.

8/10 Good

Robert

Liked: Cleanliness, room comfort
Decent hotel could use some management improvement
Decent hotel with some minor challenges. Looked older than it is given the finishings Upon check in, we walked around the corner to the elevator where 3 “security” personnel questioned guests to show their key for entry which was odd as it led you to believe there are issues in this hotel. This property is more geared towards domestic travellers and not as well managed as other Mercure’s in Shanghai. Hotel booked us a taxi to Pudong airport which cost us just under 400 rmb w tolls via the highway on a Sunday yet it took us only 260 rmb in heavier traffic to arrive. Decor was worn or poorly finished on a less than year old hotel. Amenities were minimal asit is clear the management seeks to cut corners here. No fridge drinks as other Mercures.
Stayed 3 nights in Oct 2018
Response from Owen Yang on 1 Nov 2018
Dear Guest, Thank you for your choosing Mercure Shanghai Jiuting. Wish u come back once again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely fantastic experience and great service
Nice new hotel. Really comfy and nicely decorated rooms, elegant and stylish. Good price too. Food is above average. The service absolutely top notch. Everyone went above and beyond to help us. A nice gentleman even booked and paid for our private taxi going to train station without asking for anything! Definitely will go back. Thanks!
Stayed 1 night in Sep 2018
Response from Owen Yang on 23 Sept 2018
Dear Anonymous, It was so glad to hear you enjoyed your stay in our hotel and if u have any suggestion pls do not hesitate to let us know. Wish to see u once again !

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
가격대비 아주 훌륭한 숙소였습니다. 로비도 예쁘고 직원들도 중국사람 치고는 나쁘지않았어요 대체적으로 중국분들 여행객들에게 뻣뻣했거든요 디파짓 없었고 룸 청결했습니다 저희는 조식이 포함되지않아서 따로 해결했는데 거기서 만난 한국분들은 조식이 별로라고하시더라고요 로비에 커피머신은 정말 최고였어요
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
로비가 넓고 편안함. 와이파이 잘 잡히고 지하철에서 걸어서 10분 안 걸림. 호텔옆 상가에 있는 마사지샵 발마사지 강추
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
호텔 옆 마사지샵이 있어 2박3일동안 2번 마사지를 받았고 호텔은 넓은편이고 로비도 예쁘게 잘되어 있어요 같이 간 친구들과 층을 다르게 주어 서로 방으로 가려면 1층에서 만나서 가야했어요 방크기나 시설 가격 모두 만족해요
Stayed 2 nights in Jan 2020

8/10 Good

EUNHYO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019
Response from Sophie on 28 Nov 2019
Dear guests, thank you for your comments, to make you satisfied is what we have been pursuing. thank you

10/10 Excellent

Juan C

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from S on 8 Nov 2019
Dear guests, thank you for your comments. All the efforts of the hotel are to give guests the highest experience

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
エレベーターに不具合があり、１Fに向けて下がっていたエレベーターが、途中階で止まった後に上昇するような間違った動きをした。 途中で乗ってきたお客がパニックになっていた。
Stayed 6 nights in Aug 2019
Response from Sophie on 11 Oct 2019
Dear guests, thank you for your comments. I'm very sorry for the inconvenience and fright. The elevator problem has been repaired by contacting the staff for the first time.

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, amenities
フロントの対応が非常に悪い 不慣れなスタッフが多く、20分待たされた。 後ろから割り込む中国人客に対し、誰も注意せず先に対応をしているので、真面目に並んでいるお客が、どんどん後回しになっている。 デポジットの支払いをしたが、返金がわかりにくい。
Stayed 5 nights in Aug 2019
Response from Sophie on 11 Oct 2019
Dear guests, thank you for your comments. We are very sorry for the shortcomings of the service staff. We have notified the Department Manager for training and hope to provide better service to every guest. Thank you

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
エレベーターの不具合が多い 　エレベーターが、指定した階に止まらない。 ７階で乗車し１階を選んだのに、４階で止まった後に上昇して８階まで行った。一緒に乗っていた人たちもパニックになった。 　エレベーターの不具合が多く、非常に不安。
Stayed 4 nights in Jul 2019
Response from Wendy on 8 Aug 2019
Dear guests I'm sorry to bring you a bad check-in experience. We will regularly maintain and check the elevator and look forward to your next visit. Thanks

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
清潔で良かったです また利用したいと思いました
Stayed 3 nights in Jul 2019
Response from Wendy on 2 Aug 2019
Thank you for your coming again

6/10 Okay

Sunyoung

Disliked: Cleanliness
룸컨디션안내가 필요합니딘
로비나 시설은 보통 하지만 방에서 담배냄새가 심함 안내를해주면좋겠음
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Stayed 5 nights in Jun 2019
Response from Sophie on 8 Jul 2019
Dear guests, thank you for your comments.

8/10 Good

Chun Keung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice new building allowing easy assess to Sub way
Stayed 1 night in Jun 2019
Response from Sophie on 29 Jun 2019
Dear guests, thank you for your comments and look forward to your next stay. Thanks

8/10 Good

7216

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋は広くてきれい、しかし狭い部屋もあり、同じ料金としては不満
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Preis/ Leistungsverhältnis stimmt. Nähe zur U Bahn, relativ ruhig
Stayed 4 nights in Jun 2019
Response from Sophie on 21 Jun 2019
Dear guests, thank you for your comments. We will try our best to provide better service and look forward to your next visit.Thanks.

10/10 Excellent

Valdemir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Instalações excelentes
O hotel fica afastado do centro da cidade. Mas o metrô está a 600m. O ponto alto fica por conta das instalações que são super modernas, com uma decoração impecável, o quarto é enorme, roupas de cama e banho de alto padrão e banheiro nota 10. O café é bastante variado mas totalmente oriental.
Stayed 6 nights in May 2019
Response from Sophie on 18 Jun 2019
Dear guests, thank you for your comments. Your affirmt is the reason why our hotel is moving forward. We look forward to your next stay. Thank you.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
支払い時のデポジットの扱いが明確ではありません。 事前のカード払いでのデポジットと実際のカード払いの扱いが不明瞭でした。 両方とも決済をされてしまうような感じになります。
Stayed 4 nights in Jun 2019
Response from Morro on 9 Jun 2019
尊敬的宾客 感谢您的评论，针对您对押金结算的困惑，酒店方确认押金是退还给您的，刷取的是预授权，扣除您的消费剩下直接退还您的账户，这点请您放心。期待您的下次到来，祝您生活愉快。 谢谢

8/10 Good

Verified traveller

Business traveller
I would strongly suggest that tooth brush should be changed to better one, since current brush will easily be deformed and can not clean teeth well !!
Stayed 2 nights in May 2019
Response from morro on 31 May 2019
Dear guest we try to promote. Thx

8/10 Good

TIAGO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from Morro on 24 May 2019
尊敬的宾客 感谢您的评分，我们将继续全面提高酒店服务质量，争取为您提供满意的入住体验，期待您的下次光临。 谢谢

10/10 Excellent

CHANGCHIH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間很乾淨舒適，價格便宜
Stayed 7 nights in May 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
홍차오 공항에서 택시로 10분정도 거리에 위치해 있습니다. 호텔옆 쇼핑몰이 있어 식당및 편의점,상점등이 있습니다. (한국식당도 1군데 있습니다.) 대체적으로 조용하고 깨끗한 호텔입니다. 추천합니다.
Stayed 2 nights in May 2019
Response from Morro on 16 May 2019
尊敬的宾客 感谢您的评论，我们会继续努力，提高我们的服务质量，给您一个更好的体验。期待您的下次光临。 谢谢

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
房間舒適但前台服務人員沒什麼禮貌
Stayed 7 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
不推薦
第一次入住美居，有些失望，覺得酒店人員服務態度雖然很好但並不是很專業，如：轉換插頭給錯、員工打錯電話至客房、員工誤敲房門等。另外，入住三天早餐幾乎沒變換菜色，使用wifi還要強迫住客加入酒店會員令人感到不愉快。優點的部份是員工服務還算熱心，酒店距離地鐵九亭站是步行可到達的！
Stayed 3 nights in Apr 2019
Response from Morro on 20 May 2019
尊敬的宾客 我们继续努力，不断培训增强我们的专业能力。 谢谢

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
房間格局很好，浴室馬桶分離 也很好
Stayed 2 nights in Apr 2019
Response from Morro on 2 May 2019
尊敬的宾客 感谢您的评论和对酒店设施设备的赞同，期待您的下次入住。 谢谢

8/10 Good

Chung Shun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from morro on 9 Apr 2019
Dear guest Thanks for your comments .We'll do our best to provide a satisfactory servie. Thx

10/10 Excellent

hsi huang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
物超所值，价格实惠。
Stayed 10 nights in Mar 2019
Response from morro on 27 Mar 2019
尊敬的宾客 感谢你的评论，我们会继续努力，期待您的下次光临。 谢谢

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Morro on 29 Mar 2019
尊敬的宾客 感谢您的评分，我们会继续努力，给您提供满意的满分服务。 谢谢

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2019
Response from morro on 2 Apr 2019
Dear guest Thanks for your score .We'll keep trying to do better . Thx

8/10 Good

WEI CHENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間頗大，熱水充足，離地鐵站約10分鐘的路程，還算便利，酒店旁邊有一個美食廣場，不愁沒東西吃，還有電影院呢！地鐵站附近有麥當勞跟肯得基還有間超市，生活機能便利。 唯早餐樣式簡單，連住五晚都沒啥變化。電梯只有兩台，電梯速度頗慢（個人觀感）
Stayed 5 nights in Feb 2019
Response from Morro on 15 Feb 2019
尊敬的宾客： 感谢您的评价，您提出的问题，我们会努力完善，做到更好，期待您的下次光临。 谢谢！

10/10 Excellent

Sze Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay in JiuTing area
Nice place to stay in JiuTing area. Lots of restaurants nearby within 1 min walk. Convenient store. Hotel restaurant only open for breakfast, but you can always order takeaway from restaurants after dinner time, takes just 30 min to arrive frontdesk. Room is big, with 60-inch TV, clean and tidy.
Stayed 2 nights in Jan 2019
Response from Morro on 29 Jan 2019
Dear Sze Ming Warm greetings from the hotel . Thank you for choosing our hotel , I'm looking forward to your next visit. Thx .

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
新, 乾淨, 舒適
Stayed 4 nights in Jan 2019
Response from Morro on 23 Jan 2019
尊敬的宾客： 感谢您的评论，我们将继续努力，欢迎您的下次光临。 谢谢！

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
離地鐵站有點遠.出入有點不方便 其他還可以.房間也可以 挺舒服的 只是交通有點不太方便已而 工作人員也可以
Stayed 2 nights in Dec 2018
Response from Owen Yang on 4 Jan 2019
尊敬的宾客， 感谢您选择并入住上海虹桥九亭天地美居酒店。 酒店位于上海市松江区九亭镇核心区域，距离地铁站步行10分钟，于2018年6月盛大开业，感谢您提出的宝贵意见，酒店全体同仁热忱的欢迎您再一次的入住，谢谢！

8/10 Good

YI MIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
飯店位置很好找，九亭站出來10分鐘到飯店，打車到虹橋機場20分鐘。
Stayed 4 nights in Dec 2018
Response from Owen Yang on 4 Jan 2019
尊敬的宾客， 感谢您选择并入住上海虹桥九亭天地美居酒店。 酒店位于上海市松江区九亭镇核心区域，距离地铁9号线九亭站步行10分钟，周边配套设施齐全，集餐饮、娱乐、购物于一体。 感谢您分享您的宝贵意见，酒店全体同仁热忱的欢迎您的再次光临，谢谢！

8/10 Good

SHUFEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Owen Yang on 4 Jan 2019
Dear Guest, Thank you for your kindly support our property. We wish u may come back in future. Thanks a lot

10/10 Excellent

KAZUSHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
居心地・アクセスともに良いホテル
たいへん新しくて居心地の良いホテルでした。部屋は広く朝食も必要十分、ショッピングモールに隣接しているので、食べるところは選択に困るほどあります。地下鉄駅や虹橋空港・駅直行バス停にも近く、アクセスも良いです。また出張などで利用したいと思います。
Stayed 1 night in Dec 2018
Response from Morro on 2 Jan 2019
尊敬的宾客： 感谢您的评论，期待您的下次光临。 谢谢！

10/10 Excellent

Hung chul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Owen Yang on 4 Jan 2019
Dear Guest, Thank you for your kindly support our property. We wish u may come back in future. Thanks a lot

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店服务很好，性价比很高，房间舒适，推荐
Stayed 1 night in Dec 2018
Response from Morro on 2 Jan 2019
尊敬的宾客： 感谢您的评论，我们继续努力做到更好，期待您的下次光临。 谢谢！

10/10 Excellent

Veronique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Owen Yang on 26 Dec 2018
Dear Guest, It was very honor to have this opportunity to serve to u and welcome you stay in Mercure Shanghai Jiuting. Thank you for your kindly support our property and wish may see u once again in future. Wish u Merry Christmas & Happy New Year!