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Okura Garden Hotel Shanghai

Star Rating
5 out of 5

Photo gallery

Featured image
Indoor pool
Egyptian cotton sheets, premium bedding, pillow top beds, minibar
Egyptian cotton sheets, premium bedding, pillow top beds, minibar
Egyptian cotton sheets, premium bedding, pillow top beds, minibar

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationFormer French Concession10 min walk
    Popular LocationJing'an Temple17 min walk
    Popular LocationPeople's Square8 min drive
    AirportShanghai (SHA-Hongqiao Intl.)30 min drive

Choose dates to view prices

  • Executive Room

    Photos of Executive Room

    5/5 guest room rating

    Room amenities

    • 32 sq m
    • City view
    • Sleeps 2
    More detailsExecutive Room

  • Suite

    Photos of Suite

    Room amenities

    • 62 sq m
    • Sleeps 3
    More detailsSuite

  • Deluxe Room

    Photos of Deluxe Room

    4.8/5 guest room rating

    Room amenities

    • 32 sq m
    • City view
    • Sleeps 2
    More detailsDeluxe Room

  • Superior Double Room

    Photos of Superior Double Room

    4.4/5 guest room rating

    Room amenities

    • 29 sq m
    • City view
    • Sleeps 2
    More detailsSuperior Double Room

  • Superior Twin Room

    Photos of Superior Twin Room

    4.8/5 guest room rating

    Room amenities

    • 32 sq m
    • City view
    • Sleeps 3
    More detailsSuperior Twin Room

  • Economy Single Room (Special Deal)

    Photos of Economy Single Room (Special Deal)

    5/5 guest room rating

    Room amenities

    • 29 sq m
    • City view
    • Sleeps 1
    More detailsEconomy Single Room (Special Deal)

About this area

Shanghai

In the city centre and near a metro station, Okura Garden Hotel Shanghai is in an area with good shopping. Former French Concession and Xintiandi Style Shoppping Centre are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore The Bund and Yu Garden. Check out an event or a game at Mercedes Benz Arena, and consider making time for Shanghai Science and Technology Museum, a top attraction not to be missed. Spend some time exploring the area's activities, including golfing. Our guests appreciate the hotel's convenience for public transport: South Shaanxi Road Station is 5 minutes by foot and West Nanjing Road Station is 15 minutes.
Visit our Shanghai travel guide
Map
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Popular Location

What's nearby

  • Former French Concession - 10 min walk
  • Jing'an Temple - 17 min walk
  • Jade Buddha Temple - 4 min drive
  • Shanghai Propaganda Poster Art Centre - 7 min drive
  • People's Square - 8 min drive

Getting around

  • South Shaanxi Road Station - 5 min walk
  • Shanghai South Railway Station - 10 min drive
  • AirportShanghai (SHA-Hongqiao Intl.) - 30 min drive

Restaurants

  • ROSE Coffee Shop — 1 min walk
  • Chinese Rest. Bai Yu Lan — 1 min walk

About this property

Okura Garden Hotel Shanghai

5-star luxury hotel, walk to Former French Concession
Along with 5 restaurants, this smoke-free hotel has an indoor pool and a health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a coffee shop/café and an outdoor tennis court are on-site. All 471 soundproofed rooms provide free WiFi, free wired Internet and pillowtop beds. Conveniences include fridges and coffee makers, and guests will appreciate thoughtful touches such as pillow menus and bathrobes.
Okura Garden Hotel Shanghai offers 471 forms of accommodation with minibars and a safe. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Televisions come with premium satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, bathrobes, slippers and bidets.

This Shanghai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An indoor pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court, a health club and a sauna.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Electric car charging station
  • Limited parking spaces
  • Limo/town car service

Food and drink

  • Local cuisine breakfast available for a fee daily 6:30 AM–10:00 AM: CNY 220 for adults and CNY 110 for children
  • 5 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Indoor pool
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Hot tub
  • Steam room
  • Tennis

Family friendly

  • Dry-cleaning service
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Fridge
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Japanese

Business services

  • 1 meeting room
  • Business centre

Outdoors

  • BBQ grill(s)
  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Free cots/infant beds
  • Linens
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • 26-inch TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Fridge

More

  • Desk
  • In-room massage
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in between 2:00 PM and midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
  • Fitness facilities

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 300.0 per day.
Free cots (infant beds)

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for local cuisine breakfast: CNY 220 for adults and CNY 110 for children (approximately)
  • Rollaway bed fee: CNY 300.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Okura Garden Hotel Shanghai
Okura Garden Hotel
Okura Garden Shanghai
Okura Garden
Shanghai Okura Garden Hotel
Okura Garden Shanghai Shanghai
Okura Garden Hotel Shanghai Hotel
Okura Garden Hotel Shanghai Shanghai
Okura Garden Hotel Shanghai Hotel Shanghai

Frequently asked questions

Can I cancel my reservation for free at Okura Garden Hotel Shanghai and receive a full refund?
Yes, Okura Garden Hotel Shanghai offers free cancellation on select room rates, because flexibility matters! Please refer to Okura Garden Hotel Shanghai cancellation policy on our site for more details about any exclusions or requirements.
Does Okura Garden Hotel Shanghai have a pool?
Yes, this property has an indoor pool.
Is Okura Garden Hotel Shanghai pet-friendly?
No, pets are not allowed at this property.
How much is parking at Okura Garden Hotel Shanghai?
Self-parking is free at this property.
What time is check-in at Okura Garden Hotel Shanghai?
Check-in is from 2:00 PM to midnight. Late check-in is available during limited hours.
What time is check-out at Okura Garden Hotel Shanghai?
Checkout is at noon.
Where is Okura Garden Hotel Shanghai located?
Located in the heart of Shanghai, this luxury hotel is within a 15-minute walk of Former French Concession and Shanghai International Trade Plaza. Jing'an Temple and People's Square are also within 2 mi (3 km). South Shaanxi Road Station is only a 5-minute walk and West Nanjing Road Station is 15 minutes.
4.4
Excellent
995 reviews
5 - Excellent
538
4 - Good
375
3 - Okay
57
2 - Poor
20
1 - Terrible
5

4.5/5

Cleanliness

4.4/5

Staff & service

4.3/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020

3/5 Okay

Travelled with family
Happy face iconLiked: Cleanliness, property conditions & facilities, room comfort
Rooms ok, staff friendly but eat somewhere else
Okura garden is in a good location close to transportation, shopping, and restaurants. It must have lovely gardens in the summer. Staff needs some training at the door services since this was lax. They do not help or hold doors. However, Lee as concierge and Rose restaurant staff are top-notch, very attentive and friendly. The rooms can feel a bit small & dated but once you stay you will see that it is quite comfortable and has many gems to make the stay comfortable. Enjoy great city views. With the coronavirus outbreak, it was a bit apocalyptic. Lots of hand sanitizer and face masks but obviously they were taking it seriously and ensuring safety. They did not take temperatures like the other hotels. No pool or gym and no compensation for this. We thought the breakfast was good and the price was ok. The staff are quite attentive and there are many options. We did not think dinners were worthy. Very pricey and not memorable. Instead, walk across to the Japanese restaurant by the Tim Hortons. Hotel had most expensive meals we had in China in 3 weeks and there was no flavor. We will pay for a good meal but we expect something worthwhile. The chocolate in the fridge is 33 yuan. Price gauging to the extreme. For tea in the main lobby you will pay over 300 yuan for 2 teas and an ice cream...so best to avoid. Beware of booking on hotels.com. The price changed when we booked. When I contacted they said the cancelation policy was already over so I am a bit of a skeptic.
Stayed 2 nights in Jan 2020

3/5 Okay

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
i do not like Rose resaurant:i have to discuss to accept my card! all the rest i like a lot.
Stayed 5 nights in Dec 2019

3/5 Okay

Happy face iconLiked: Staff & service, room comfort
Sad face IconDisliked: Cleanliness
5 star lobby 2 star room 0 star bathroom
stayed total of 4 nights (in 2 check-ins), very good location, 4-5 min. walk to metro, lovely restaurants and coffee shops nearby, beautiful grand lobby, very accommodating staff, very good service, room appear to be well furnished.. but with stained carpets and filthy bathroom walls with black mold all over! I would carefully examine the room before accepting, unacceptable sub standard!
Stayed 1 night in Dec 2019

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