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"very unprofessional staff members.. i wanted to check in earky as i had an immediate family emergency the staff weren’t helpful at all and didnt offer me a refund for my booking inspite of explaining to them the problem.. will never stay again here and honestly wouldn’t recommend it.. the staff were extremely unprofessional and not polite even when asked for basic city attractions help"

"Everything was good, I did not eat in the hotel. But room was great"

"Friendly staff, comfortable, clean room"

"Parking attendants were very helpful during the rain storm. Breakfast: choices and freshness were perfect"

"Hotel incorrectly double charged me when the payment had already been made. Heating wasn’t working and hotel has no alternative arrangements or a portable heater"

"It was a very nice and clean hotel. Definitely unique looking building surrounded by convention center complex. the staffs were absolutely helpful and kind. A clean modern room with a big balcony equipped well. Bed and pillows were comfortable. It’s a bit far from Bergamo city center but easy access by tram or walk. Also it has a big parking garage so all types of car will fit. Can’t expect anyone, it was a wonderful stay."

"It's a good three stars hotel."

"Had a shuttle bus booked twice and both times was told it was full and had to book a taxi for 3 times the price. Reached out multiple times to staff and no response."

"Location was nice right on the lake. The breakfast was great. Staff at check in were good but otherwise no real contact with many. The room had an unusual set up and was difficult to access/store our bags. There was no surface or space big enough to put them (we had small bags!). The shower was in the same room as the bed. Bathroom area was clean and modern except it only had a sheer curtain on the giant window and didn’t offer much privacy when the lights were on (this was REALLY weird!). It’s a nice, clean updated hotel/room. Maybe other rooms are set up differently??"