Lobby sitting area

Reviews of Poco Diablo Resort

4 out of 5
Poco Diablo Resort
1752 State Route 179, Sedona, AZ

Reviews

8.2

Very good

Rating 10 - Excellent. 543 out of 1130 reviews" "
Rating 8 - Good. 281 out of 1130 reviews" "
Rating 6 - Okay. 175 out of 1130 reviews" "
Rating 4 - Poor. 75 out of 1130 reviews" "
Rating 2 - Terrible. 56 out of 1130 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Brooke

Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 26 May 2024
We appreciate your feedback, Brooke.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

10/10 Excellent

Kristy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the scenic view in the hotel and very good breakfast in the restaurant.
Stayed 1 night in May 2024
Response from Customer Service on 25 May 2024
Kristy,Thank you for your kind words about Poco Diablo Resort. It is wonderful to hear that you enjoyed the scenic views and breakfast at our restaurant. We're looking forward to welcoming you back!

10/10 Excellent

Niralkumar

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We loved the property. But noticed the room we stayed in needed some updating. Overall, a great experience!
Stayed 1 night in May 2024
Response from Customer Service on 25 May 2024
Niralkumar, thank you for sharing your wonderful experience at Poco Diablo Resort. It's great to hear that you loved the property and had a great stay. Your feedback regarding the room's update needs is appreciated. We're looking forward to welcoming you back for another enjoyable visit!

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Customer Service on 26 May 2024
Thank you for the great rating, Rick!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Poco Diablo Resort! We hope you plan on staying with us again soon!We're looking forward to your next visit!

6/10 Okay

Monica

Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Customer Service on 25 May 2024
Thank you for taking the time to submit this feedback, Monica.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 Excellent

Pamela

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Properly overall could use some fixing as walls in rooms patio were peeling the paint, and rail were not very safe for kids. Some Ice machine were not working.
Stayed 2 nights in Apr 2024
Response from Customer Service on 24 May 2024
Pamela, thank you for your feedback. Poco Diablo Resort values your insights and will take your comments into consideration to enhance the guest experience. We're glad you chose to stay with us and hope to welcome you back in the future.

4/10 Poor

Jeffrey

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The restaurant was remodeled but the rooms are very outdated and in poor shape. I would rate the rooms 2 star.
Stayed 1 night in May 2024
Response from Customer Service on 24 May 2024
Jeffrey, thank you for sharing your observations. It is great to hear your positive note about the remodeled restaurant. The rooms' condition is being reviewed to improve guest experiences. Your feedback is valued.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing views in Sedona! Easy drive to great restaurants and good dining. Fun vacation area, wonderful hiking.
Stayed 2 nights in May 2024
Response from Customer Service on 24 May 2024
Keith, thank you for choosing Poco Diablo Resort! It is fantastic to hear you enjoyed the amazing views and the convenience of nearby dining options. We're thrilled you had a fun vacation with wonderful hiking experiences. We look forward to welcoming you back for another great stay!

8/10 Good

Kori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at Poco Diablo! Great location! Close to downtown and hiking areas. Very clean and welcoming. Room was spacious. Would recommend staying here.
Stayed 2 nights in May 2024
Response from Customer Service on 22 May 2024
Kori, thank you for sharing your experience at Poco Diablo Resort. We're delighted to hear that you enjoyed our location, cleanliness, and spacious rooms. Your recommendation means a lot. We're looking forward to welcoming you back soon!

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very overpriced for the room. Was disappointed with the “age” of the room for the price paid. Restaurant staff was excellent. Mr. Mario and Mr. Anthony were VERY pleasant with their service to us.
Stayed 2 nights in May 2024
Response from Customer Service on 22 May 2024
David, thank you for sharing your feedback. While we're glad to hear that Mr. Mario and Mr. Anthony made a positive impression with their service, it's concerning that the value of your room did not meet your expectations. Your input is important to us, and helps us to continuously improve.

6/10 Okay

Alexis

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Renovated lobby, dining area and landscape were beautiful. The rooms were old and suspect the rooms to have mildew/mold.
Stayed 2 nights in May 2024
Response from Customer Service on 21 May 2024
Alexis, thank you for sharing your thoughts. It's great to hear you enjoyed the renovated lobby and dining area. We appreciate your feedback about the rooms and will look into it further. Your input is valuable, and we aim to provide a comfortable stay for all our guests.

10/10 Excellent

HoveySara, Davenport

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Size of rooms and patio
Stayed 3 nights in May 2024
Response from Customer Service on 19 May 2024
Sara, Poco Diablo Resort is pleased to know you enjoyed the size of the rooms and patio. Our team takes pride in providing a comfortable and spacious environment for all guests. We're looking forward to welcoming you back soon!

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service
Beautiful property and grounds! Short drive to downtown Sedona, so it was very quiet at night. The property looks to be going through a transition, as the whole kitchen staff was going through a turnover resulting in a very limited menu. The food we did order was delicious, and the wait staff was knowledgeable and professional! Our room was looking a little tired, but was very clean and the bed was comfortable. Front counter staff were very friendly, helpful, and knowledgeable about everything Sedona! Helped direct us get our park passes and gave us tips on hiking in the area. All in all it was a great stay, we'd come back .
Stayed 3 nights in Apr 2024
Response from Customer Service on 17 May 2024
Stephen, thank you for your delightful review of Poco Diablo Resort. It’s wonderful to hear you enjoyed the beautiful property and the serene environment. It's great that our knowledgeable and professional team members made your dining experience enjoyable despite the limited menu. We're pleased that you found your room clean and comfortable, and that our front desk team provided excellent assistance with park passes and hiking tips. We’re looking forward to your next visit!

8/10 Good

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on 16 May 2024
Carla, thank you for your positive rating! Poco Diablo Resort is delighted to have met your expectations. We hope to welcome you back soon!

10/10 Excellent

Summer

Liked: Cleanliness, staff & service, property conditions & facilities
Close to hiking trails
Stayed 4 nights in May 2024
Response from Customer Service on 14 May 2024
Summer, Poco Diablo Resort is delighted to hear that you enjoyed the convenient access to the nearby hiking trails. We're looking forward to welcoming you back for more outdoor adventures!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 14 May 2024
Richard, thank you for choosing Poco Diablo Resort. We're thrilled to see you had an enjoyable experience with us. Your positive rating is greatly appreciated. We look forward to the pleasure of hosting you again in the future.

6/10 Okay

Mona

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 14 May 2024
Mona, thank you for taking the time to rate Poco Diablo Resort. We strive to deliver exceptional experiences for all our guests and would appreciate any further feedback you could provide. We hope we have the chance to host you again with even more satisfaction in the future.

8/10 Good

Rachel

Travelled with family
Property was awesome. Some issues in the room when arrived , blow dryer didn’t work, fire alarm beeping in room heater or furnace noisy the whole stay. But property was great.
Stayed 2 nights in May 2024
Response from Customer Service on 13 May 2024
Rachel, it's heartening to know you found Poco Diablo Resort awesome. We apologize for the slight technical issue you faced in the room, our team is always ready to help with such matters. We're glad to know, despite this, you could still enjoy your stay. Thank you for sharing your experience and we hope to welcome you back in the future.

10/10 Excellent

Lucyette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 13 May 2024
Lucyette, it's wonderful to know you had a five-star stay at Poco Diablo Resort. We're thrilled we were able to provide an excellent experience for you. Do visit us again.

10/10 Excellent

Haley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying here and it did not disappoint! The grounds are beautiful, the food at the restaurant is awesome. The rooms are nice, not modern but not too dated. We had a wonderful view from our room and I requested a first floor room, which they were able to accommodate. Their lobby and dinning area is an updated southwest boho vibe and is super cute! They offer seating for guests around fire pits near the lobby that have umbrellas to shade the sun. They offer chairs on the deck of the lobby that were easily moveable so we could sit together. Everyone I spoke to on the staff was friendly, kind and helpful. It’s a dog friendly resort so it was nice seeing dogs on the property having fun and hanging out in the lobby. We will definitely be bring our dog for our next trip. They offer star gazing on Thursday nights from 8-10, radical experience. The guy that hosts is very well educated and shows you things you have never seen before. The resort is within a couple minutes of a lot of restaurants and just down the street from chapel of the Holy Cross. Great trip, highly recommend.
Stayed 2 nights in May 2024
Response from Customer Service on 11 May 2024
Haley, it's fantastic to know that Poco Diablo Resort lived up to your expectations during both of your visits. We're truly pleased that you valued our picturesque setting, dining options, and pet-friendly environment. The team is also thrilled to learn that they contributed positively to your stay. Your compliments about our unique astromony sessions and our proximity to local highlights are much appreciated. We eagerly await the opportunity to welcome both you and your furry friend back to our charming resort.

8/10 Good

David

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Not as expensive as other ‘resorts’ in the area, and it shows. The rooms are very outdated, felt like they were probably the same way for 20 years or so. Room was very dark with only one window, the lights in the room didn’t really do a lot. Bathroom was small, again dark inside. Separate sink/mirror was nice. Had a locked door leading to who knows what, that had light coming from the frame and noisy at night. A/C didn’t seem to want to turn on at night, so the room was like a sauna to sleep in. Dinner was expensive and ‘fine’ at best. If you’re going to be out a lot hiking and seeing the sights, then it’s not bad but don’t expect to be impressed.
Stayed 4 nights in May 2024
Response from Customer Service on 11 May 2024
David, while Poco Diablo Resort is glad you found value in our pricing, it's regrettable to hear your room did not fully meet your expectations. Our intent is to provide a comfortable and convenient stay for all our guests, so we're sorry about the aspect regarding the outdated aesthetic of the rooms and lighting issues you encountered. We're always seeking to improve, and your comments regarding the A/C, and dining are valuable feedback. We hope to have another opportunity to give you a more outstanding experience with us in the future.

6/10 Okay

Tamra

Liked: Cleanliness, property conditions & facilities
Not a kid friendly resort - the restaurant is too fancy and unless you have sophisticated children that can eat lobster risotto its not for them! But I would recommend it for anyone traveling without kids! Beautiful Garden. The 'Red Rock View' rooms are not really worth the extra money as you have to leave your room and stand outside your door facing the car park to see the view. The are itself is lovely.
Stayed 1 night in May 2024
Response from Customer Service on 11 May 2024
Tamra, it's great to hear that you appreciated the garden beauty and lovely location of Poco Diablo Resort. We're sorry to hear about your concerns regarding the dining options and room view. We strive to cater for all our guests, including children, and we will look into providing a wider range of meal options. As for the Red Rock View rooms, they're designed to offer a unique perspective of our surroundings. We appreciate your feedback and suggestions as they help us improve our services. We look forward to welcoming you back, perhaps during a different type of visit in the future.

6/10 Okay

Jessica

Disliked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on 12 May 2024
Jessica, thank you for taking the time to rate your stay. We appreciate your feedback and always strive for excellence. Should you have any suggestions for improvement, we would love to hear them for future stays. We hope to serve you again.

6/10 Okay

Manuela VanHise

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2024
Response from Customer Service on 10 May 2024
Manuela, your feedback is critical to us. We wish your stay at Poco Diablo Resort would have met your expectations in a better way. We hope we get another chance to serve you in the future, ensuring a more pleasant experience.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our time here, very beautiful
Stayed 1 night in May 2024
Response from Customer Service on 9 May 2024
Christina, your kind words about your stay at Poco Diablo Resort brighten our day. The team is thrilled you enjoyed the allure of the resort and we're looking forward to welcoming you back on your next trip.

4/10 Poor

Ashok

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor
Stayed 1 night in May 2024
Response from Customer Service on 9 May 2024
Ashok, we're truly disheartened to read about your less-than-ideal experience. It's unfortunate to learn that your expectations were not met. We aim to provide a pleasant stay for all guests and we regret any shortcomings. We appreciate your feedback and would love the opportunity to serve you better in the future.

10/10 Excellent

komnuengnit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 9 May 2024
Komnuengnit, thank you for your rating. It's delightful to hear you had a fantastic stay at Poco Diablo Resort. We appreciate your feedback and look forward to welcoming you back in the future.

6/10 Okay

Rofek

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 9 May 2024
Rofek, thank you for taking the time to share your rating from your stay at Poco Diablo Resort. We would greatly appreciate any insights you could provide to aid us in improving our services. Your feedback is highly valuable and helps us to continually strive towards the highest standards.

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Easy …… can relax poolside … everything you need
Stayed 1 night in May 2024
Response from Customer Service on 8 May 2024
David, it's wonderful to hear your stay at Poco Diablo Resort was restful and enjoyable. We're thrilled our amenities helped you unwind by the pool. We look forward to providing you with more relaxing experiences in the future.

10/10 Excellent

Shoko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 11 May 2024
Shoko, it's wonderful to know that your stay at Poco Diablo Resort was enjoyable enough to rate us highly. We appreciate your valuable feedback and look forward to welcoming you back for another stellar experience!

8/10 Good

Ralph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Apr 2024
Response from Customer Service on 7 May 2024
Ralph, thank you for acknowledging Poco Diablo Resort as a pleasing property. We aim to offer a wonderful experience, so we're thrilled to know we've achieved that during your stay. We look forward to welcoming you back again soon.

4/10 Poor

Alma

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I usually never leave reviews but this time, I feel I should. On the last day before leaving we noticed there were bed bugs. We counted a total of 4 bugs 2 on the bed and another 2 in the bathroom. I went to the front desk to make them aware of problem and all they could do was apologize. I really don't think it's fair to pay almost $600 to sleep with bugs. No discount no nothing was offered. Other than that the place was good.
Stayed 2 nights in May 2024
Response from Customer Service on 8 May 2024
Alma, we appreciate your feedback and regret to learn about the unwanted interruptions during your stay. Pests are certainly an unusual occurrence for us and we're concerned hearing about your experience. Assuring the comfort and satisfaction of our guests is our highest priority and we've quickly addressed the matter to prevent future incidents. While this was a rare occurrence, we understand your disappointment. We encourage you to reach out to us directly to discuss this further so that we can work on restoring your faith in our resort. Despite the mentioned issues, we're glad to hear that other aspects of your stay were acceptable. We strive to provide a much better experience in the future.

6/10 Okay

Tina

Liked: Staff & service
Disliked: Cleanliness
The pond & pool were not pleasing
Stayed 1 night in May 2024
Response from Customer Service on 6 May 2024
Tina, we regret to hear that aspects of your stay, such as the pond and pool, did not meet your expectations. We aim to offer our guests a delightful experience, and feedback like yours helps us identify areas for improvement. We hope we can welcome you back in the future for a better visit.

10/10 Excellent

Kazandra

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 8 May 2024
Kazandra, it's wonderful to see your perfect rating of Poco Diablo Resort. We are elated to know that you had such a memorable vacation with us. Thank you for choosing us and we hope to see you again in the future.

10/10 Excellent

Elizabeth

Stayed 2 nights in Apr 2024
Response from Customer Service on 22 May 2024
Elizabeth, the team at Poco Diablo Resort is delighted that you had a wonderful stay! We're looking forward to welcoming you back for another enjoyable experience.

10/10 Excellent

khaled

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and facility, parking was a bit of an issue, but not a show stopper
Stayed 1 night in Apr 2024
Response from Customer Service on 3 May 2024
Khaled, it's heartening to hear that you appreciated the Poco Diablo Resort's location and amenities. We understand that parking can sometimes be challenging, but we're glad it didn't greatly impact your experience. We hope to have the opportunity to provide you with yet another enjoyable stay.

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful place to stay.
Stayed 2 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Ana, it is delightful to learn that you found Poco Diablo Resort to be a breathtaking location for your stay. We do our utmost to cultivate a stunning atmosphere for our valued guests. We sincerely hope for the pleasure of welcoming you back in the future.

10/10 Excellent

Patricia, Eureka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Patricia, it's truly delightful to see your perfect score for Poco Diablo Resort! We feel glad that your stay with us met your expectations. Hoping to have the pleasure of welcoming you back soon.

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were Friendly and knowledgeable. Great Happy Hour. Beautiful grounds
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Gerard, it's wonderful to hear you found our team members at Poco Diablo Resort both friendly and knowledgeable. We're glad you enjoyed our Happy Hour and found our grounds pleasing. We look forward to welcoming you back soon!

10/10 Excellent

margoux

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Margoux, thank you for visiting Poco Diablo Resort and for submitting your rating. We trust that you had a wonderful experience, and we hope to welcome you back to the resort in the future. Safe travels until then!

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Candyce, reservations on 29 Apr 2024
Thank your for review, Fernando. We appreciate the feedback!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed one night as we passed through the area. Clean and nice views.
Stayed 1 night in Apr 2024
Response from Candyce, reservations on 29 Apr 2024
Thank you for your review, Lisa. We appreciate the feedback!

8/10 Good

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are a little dated. Room air didn’t work. The exterior of the clubhouse is due for a refresh. Rooms can be noisy. The bar and restaurant were excellent. Staff excellent!
Stayed 2 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Aaron, it's great to hear you enjoyed our bar and restaurant, as well as our remarkable team members! We're dedicated to continually enriching the guest experience and your comments regarding room updates, noise reduction, and a clubhouse revamp have been taken into account. We're regretful that your room's air conditioning gave you trouble, and we'll concentrate on rectifying this issue promptly. We're looking forward to welcoming you back at Poco Diablo Resort for an even more enjoyable stay next time.

8/10 Good

Kristin

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Kristin, thank you for choosing Poco Diablo Resort and for sharing your experience. We're glad to hear that your stay left a positive impression and we hope to welcome you back on your next visit.

4/10 Poor

Stephanie

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Reserved a room which 2 queens but the beds were smaller than queen beds. Refrigerator was leaking on to the carpet. Tub would not drain. Front door would not lock unless we pushed it with all our weight. Restaurant shut down due to chef quitting. Really only the good thing was the drinks at the bar. Otherwise, resort was subpar with pretty views.
Stayed 1 night in Apr 2024
Response from Customer Service on 28 Apr 2024
Stephanie, addressing your concerns is paramount for us. We regret the issues you encountered regarding the bed size, appliance functioning, and door security during your stay. We are also sorry to hear about your experience with the temporary unavailability of the restaurant. On a brighter note, we're delighted you enjoyed the bar drinks. We're using feedback such as yours to make improvements and hope we can provide a better experience in the future with our picturesque views.

10/10 Excellent

Lonnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful surroundings and spa treatments are wonderful!
Stayed 3 nights in Apr 2024

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, except not walkable to anything. If you dont have a car there is only the restaurant onsite. I arrived late and hungry, the restaurant was closed. No snack machine. I had breakfast the next day burn't hash browns and very greasy bacon. They must have a different cook at night because dinner was outstanding. Recommend this hotel if you have a car and don't eat breakfast there.
Stayed 2 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Virginia, it's wonderful to hear you had an excellent stay at Poco Diablo Resort and that your dinner experience was outstanding. We also appreciate your comments regarding your breakfast experience, as it allows us to understand areas where improvements can be made. We also acknowledge your feedback about our location, and will consider your suggestion for possible additional amenities for our after-hours guests. Hoping to welcome you back in the future for a better stay.

4/10 Poor

Nikki

Travelled with group
Disliked: Amenities
it was fine - but not good food service very limited
Stayed 3 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Nikki, we appreciate your feedback regarding your recent stay. While it seems you found some aspects acceptable, we regret to hear that your dining experience didn't meet your expectations. Ensuring our guests enjoy all features of their stay, including meals, is a top priority. Your comments will definitely be considered as we continually strive to enhance our services. We hope for another opportunity to provide you with a more fulfilling experience in the future.

6/10 Okay

Annette

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
As I do understand that there is no light pollution in Sedona, the property felt unsafe because the lights were not in functional order. On the parking lot one whole row did not work, and the light by the room was also not working. It did not feel safe walking from the parking lot to the room. Inside the room one of the overhead bed lights also did not work. The facility was clean, the front desk person polite enough although maybe stressed by the people in front of us not speaking the language sufficiently and having additional questions which he would not answer since there were other people (me) waiting. We got overprice and underwhelming, obviously old coffee in the morning which was served by an employee who obviously did not want to be there. I think for the price of the room I would have expected a bit more.
Stayed 1 night in Apr 2024
Response from Customer Service on 24 Apr 2024
Annette, it's important to us that our guests feel comfortable and secure during their stay, and we're sorry to hear about the issues you encountered with the lighting. Rest assured, we take such feedback seriously and are taking measures to ensure optimal functioning in all areas. We're glad to know you found our property to be clean though.In regards to your experience at the front desk and with morning coffee, we aim to provide exceptional service and it appears we did not meet this standard during your visit. We'll use this feedback for improvements to ensure that all our guests have an experience that matches their expectations.

8/10 Good

Keerthi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent one in Sedona
Stayed 2 nights in Mar 2024
Response from Customer Service on 22 Apr 2024
Keerthi, thank you for choosing Poco Diablo Resort and sharing your impression with us. We're glad your stay was satisfactory and hope to provide an even better experience next time you visit beautiful Sedona.