Schönbrunn Hotels, Vienna

"Staff "

"Breakfast food selection is okay, same food every day. Location is a walking distance to the train station. Staffs are very friendly, and accomodating. "

"Very convenient. Great place to stay. Only complaint is that the rooms were too hot."

"Our stay was wonderful from start to finish. We were pleasantly surprised with an upgrade at check‑in, which immediately made the experience feel special. The staff throughout the hotel were consistently polite, friendly, and welcoming. Our Junior Suite was extremely spacious, and the balcony was an unexpected highlight — the view of the city was incredible. The bathroom was also impressively large, with both a bidet and a toilet, which added a nice touch of comfort and convenience. We didn’t try the food, so I can’t speak to the dining options, but everything else about our stay was excellent. We would happily return."

"Clean & comfortable room. Nearly impossible to shower without flooding the bathroom floor."

"Staff super helpful/friendly. Good location for easy access to public transport into central Vienna"

"Food and bar are excellent."

"The start was excellent, friendly and helpful. The location was great (close to the palace and public transportation). We visited in Spring, the weather was cold outside but the temperature in the rooms was set too high, we could not seem to get it lowered in the room."

"This was an absolutely unacceptable experience, and the hotel’s behavior was by far the worst part of it. I had to cancel my trip because of the war in the Middle East—something serious, dangerous, and completely outside of my control. Any reasonable business would show basic understanding in that situation. This hotel did the exact opposite. They flat-out refused to refund anything or offer even the smallest accommodation. No credit, no rescheduling, nothing. Just a cold, scripted response hiding behind “policy” with zero regard for safety or common sense. It honestly felt like they cared more about keeping my money than about treating customers fairly during a real-world crisis. While Expedia was also unhelpful and simply echoed the hotel’s stance, the hotel itself was the main problem. Their attitude was rigid, dismissive, and frankly greedy. Hospitality is supposed to involve at least some level of empathy—this place showed none. If this is how they treat customers during serious global events, I can’t imagine how they handle everyday issues. I would strongly warn anyone considering this hotel: book at your own risk, because if anything goes wrong, don’t expect fairness, understanding, or even basic decency—you will likely just lose your money. "